Admin Status: Ensure that the employee responsible for installation has admin status in Zendesk.
Download and Install: Download and install the parcelLab app from the Zendesk Marketplace.
Configuration: Input the parcelLab user ID (found in the customer account on the parcelLab portal) during configuration. Decide whether customers should enter their tracking number via a Zendesk ticket field (to be stored in the support ticket) or if support staff should enter it via a form field.
Finalize Settings: Save the settings to make the app operational from the Zendesk screen.