Customer stories Turn post-purchase into repeat purchases See how brands use parcelLab to keep customers engaged, boost loyalty, and turn every delivery into their next sale. See all stories 0 + 550+ carriers No matter who you ship with, parcelLab connects seamlessly – so you can deliver a smooth experience every time. 0 B+ 1.6B packages tracked and counting! We keep customers in the loop, so you stay in control of every delivery, every time. 0 + 200 employees Our team is here to support you – driving innovation, solving challenges, and making every post-purchase moment count. 0 + 1000+ customers From first click to final delivery, we help businesses create unforgettable post-purchase experiences. Filter by Industries Show all Electronics & Media Fashion & Luxury Home Decor Spare Parts & Accessories Toys, Hobby, & DIY Clear filters Clear filters Wyze decreases WISMO inquiries by 20% through proactive communications Wyze decreases WISMO inquiries by 20% through proactive communications New Look increases revenue by partnering with parcelLab New Look increases revenue by partnering with parcelLab True Classic drives 29% revenue growth per email True Classic drives 29% revenue growth per email PartyLite grows revenue by 9% by driving customers back to their website PartyLite grows revenue by 9% by driving customers back to their website Hugo Boss boosts customer loyalty with personalized touchpoints Hugo Boss boosts customer loyalty with personalized touchpoints Hessnatur increases reviews by 365% through seamless post-purchase communication Hessnatur increases reviews by 365% through seamless post-purchase communication GRANIT reduces inquiries by 20% by keeping customers informed at every stage of their journey GRANIT reduces inquiries by 20% by keeping customers informed at every stage of their journey MOO takes control of the post-purchase journey and saw 3X customer growth MOO takes control of the post-purchase journey and saw 3X customer growth PETER HAHN boosts open rate to 61% with personalized communications PETER HAHN boosts open rate to 61% with personalized communications Conrad saved over 6000 manhours using parcelLab’s intuitive self-service returns portal Conrad saved over 6000 manhours using parcelLab’s intuitive self-service returns portal Bergzeit decreases WISMO inquiries by 21% and fosters long-term customer loyalty Bergzeit decreases WISMO inquiries by 21% and fosters long-term customer loyalty 11teamsports increases customer loyalty and revenue by 19% by focusing on the post-purchase experience 11teamsports increases customer loyalty and revenue by 19% by focusing on the post-purchase experience Previous 1 2 Next Loading… You may also be interested in Customer success team Our dedicated team is here to help you get the most out of parcelLab from day one. We’re not just support – we’re your trusted partners Customer community Collaborate, innovate, and grow with us. Our community isn’t just a network – it’s a powerhouse of ideas, expertise, and collaboration. Transform your post-purchase experience today Book a demo Take a tour