Episode 2: How to Start Thinking Like an Experience Designer
Welcome to Post-Purchase Success, the podcast series from parcelLab, where we discover how brands and leaders from retail and e-commerce have transformed their experience.
In this episode, host Angus Knights talks to Jana Soppa, parcelLab’s Head of Carrier Integration, about:
- Her time working as a Returns Leader at Decathlon.
- The challenges of scaling logistics in a fast-growing business.
- How to shift your mindset from thinking about processes, to experience.
- How retailers, carriers, and software vendors can work together to create a lasting experience for their customers.
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