Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Research
The Total Economic Impact of parcelLab
Optimizing post-purchase isn’t just about satisfaction—it drives revenue and efficiency. Our report uncovers the ROI of parcelLab, highlighting cost savings, retention benefits, and real-world success stories.
October 19, 2023
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Research summary
Optimizing your post-purchase process isn’t just good for customer satisfaction—it’s great for your bottom line. Our report, based on a comprehensive analysis, reveals the economic benefits of implementing parcelLab, including increased revenue, cost savings, and overall ROI.
In this study, you’ll discover
- The financial impact and ROI of parcelLab
- Key areas of cost savings and operational efficiency
- Real-world examples of businesses transforming their operations
- Detailed insights into customer retention and revenue growth
parcelLab are more engaged and proactive in evolving with us. They are scaling with us like we are scaling, so that’s what I like about this partnership. We both are increasing with capabilities in alignment. As we come up with new ideas, we validate them with parcelLab. It allows us to be scalable, agile, and flexible.
Senior digital product manager, women’s fashion retail
Beyond cost savings, parcelLab delivers measurable business growth. From reducing support inquiries to driving additional revenue, the data highlights how an optimized post-purchase experience directly impacts a retailer’s bottom line.
Key stats that matter
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Return on investment (ROI) achieved by businesses using parcelLab
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Reduction in “Where is my order?” (WISMO) call volume after implementing parcelLab
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Profit impact from recapturing traffic back to the retailer’s website through post-purchase engagement
