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Carrier Integration and Management

Deliver a seamless, consistent post-purchase customer experience regardless of where a package starts and ends its journey.

World-Wide Carrier Coverage to Scale Your Brand

We’re already integrated with the world’s leading carriers, two-person handling companies and freight forwarders. We’ve matched and standardized data across our extensive network. So, brands and retailers can deliver a seamless, consistent post-purchase customer experience regardless of where a package starts its journey – warehouse, manufacturer, third-party logistics company or retail store.

Need a New Carrier? No Problem.

Every carrier that provides tracking data can be integrated with parcelLab. We’ve got a structured, repeatable process. It starts with checking carrier interface options and capabilities, then setup and a quick performance check. Only minimal support is needed from brands, and we can onboard most new carriers in less than four weeks.

No Maintenance or Management Required

Don’t waste resources keeping carrier data connections running. We’ve got a whole team of data experts who manage all our carrier interfaces. They watch for data changes and handle interpretation and matching. They also maintain load balancing and detect latency issues, so carrier data issues never cause customer communication challenges.

World Wide Carrier Coverage

Carrier Features:


Consistent tracking experience

Give customers the same post-purchase experience across carriers and borders.

Flexible ways to connect carrier data

Choose the best integration option: API, webhook, or file-based transfers.

Trigger Builder

Global coverage

parcelLab is already integrated with hundreds of carriers around the globe with new integrations added weekly.

Dedicated carrier team

Maintains integrations and data for consistent and clear communications.

Reporting & Analytics

Carrier performance analytics

Leverage reporting across carriers and regions for full logistics transparency.

Low Latency API

Easy Carrier Integration

Get up and running with new carriers in no time.

Book a Demo

Learn how you can accelerate and improve your post-purchase process

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