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Why parcelLab?

Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe

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PLATFORM

 

 

 

 

 

 

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Resources

 

Choosing the right returns experience management solution
Oct 25, 2024
The power of benchmarking data: How to successfully outperform your competitors
AI and Analytics • Post-Purchase • Nov 21, 2024

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Latest reads

Köln Customer Day
Jul 4, 2025
Barcelona Customer Day
Jun 6, 2025
Live demo showcase – Aug 6
Jun 19, 2025
Live demo showcase – July 23
Jun 4, 2025

Guides


Step-by-step playbooks packed with expert strategies to help you optimize every stage of the post-purchase journey.

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Choosing the right returns experience management solution
The final hurdle: The 30-day guide for peak season success
Building a business case for a returns experience management solution
From pain point to opportunity: How self-service returns empower customers and boost revenue

Research


In-depth reports and data-driven insights uncovering industry trends, customer behaviors, and market opportunities.

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The Total Economic Impact of parcelLab Engage
Inside the UK’s top 100 retailers’ post-purchase secrets
German eCommerce customer perspective study 2024
German eCommerce study 2023

Blog articles


Actionable tips, expert perspectives, and real-world stories to help you stay ahead in eCommerce and post-purchase experiences.

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Why returns are the new frontier for customer retention
Returns •
Unlocking customer loyalty: How Glossier and BaubleBar build thriving communities
Customer Experience •
Why a lack of a post-purchase platform is costing you billions in returns
Returns •
7 surprising strategies that help small CX teams outperform big budgets
Customer Experience •

Case studies

See how brands use parcelLab to keep customers engaged, boost loyalty, and turn every delivery into their next sale.

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FARFETCH sees 79% of customers return to their website with embedded tracking pages
FARFETCH sees 79% of customers return to their website with embedded tracking pages
H&M ends the experience gap in global delivery
H&M ends the experience gap in global delivery
Philipp Plein enhances their customer experience by partnering with parcelLab
Philipp Plein enhances their customer experience by partnering with parcelLab
MediaMarktSaturn gained over 2 million new customer touchpoints per quarter
MediaMarktSaturn gained over 2 million new customer touchpoints per quarter

Webinars


Watch expert-led discussions and deep dives into industry challenges, innovations, and strategies—available on demand.

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Choppy waters ahead: Opportunities and challenges for retailers and brands in 2025
Unleashing AI’s peak power: Drive conversions and loyalty that lasts
Delivery Experience •
Conversational commerce: Hype or game-changer for conversion?
Boosting the bottom line by improving the post-purchase journey with parcelLab Engage: A TEI deep dive

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