Research

The ultimate Post-Purchase Guide

Learn all about successful post-purchase communication. From how to draft effective communications, to the different channels and how to add complementary features.

Best practices for effective post purchase communication:

Learn all about successful post-purchase communication between a business and its customer after a purchase has been made. From how to draft effective communications, to the different channels and how to add complementary features. The goal of post purchase experience is to foster loyalty, increase customer satisfaction, and drive repeat business.

Chapter summary

1. Why is post-purchase communication so important?

2. What makes a good shipping message?

3. What are the shipping stages?

4. Which features can be integrated into a dispatch message?

5. What is the added value of good post-purchase communication?

6. Checklist: 9 facts to remember