Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Choosing the right post-purchase platform: parcelLab or AfterShip? – P&P template
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Comparison of features between ParcelLab and AfterShip
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Implementation
High-touch, collaborative onboarding within 30 days.
Less interaction, timing dependent on user engagement.
Customer Communications
Fully customizable, white-labeled emails from the brand’s domain.
Offers a degree of customization; emails are initially sent from AfterShip’s domain, with the option to remove this.
Order Tracking Pages
Fully customizable, white-labeled, hosted on brand’s domain.
Provides selective customization options, initially hosted on their domain with the option to modify this setting.
Returns Management
Comprehensive, customizable digital returns portal on brand’s domain.
Branded, but less customizable digital returns portal.
Data Delivery Estimates
Direct API integrations with 350+ carriers for near real-time updates.
Supports 1,000+ carriers which can be challenging and might lead to delays in status updates.
Customer Support
Personalized, efficient support across the US and Europe.
Mostly self-service with live chat and email support.
Why choose parcelLab over Aftership?
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Find out what Aftership customers who switched to parcelLab say
Transforming the post-purchase experience isn’t just the responsibility of logistics leaders. It requires a cross-functional strategy involving CX, marketing, and contact center teams. By integrating data from transportation management, order management, and carrier systems, retailers can:
Limited personalization and support
Customers note that AfterShip’s support lacks the personal touch and consistent contact offered by parcelLab, emphasizing the importance of direct and personalized customer assistance.
Basic customization options
Users find that AfterShip’s customization options are limited compared to parcelLab, which offers a more extensive range of localization and customization choices, significantly improving the after-sales experience.
Self-service setup and limited engagement
Former AfterShip users appreciate parcelLab’s hands-on implementation support, contrasting AfterShip’s largely self-service setup. They also highlight parcelLab’s advanced features like over 50 email triggers for enhanced customer engagement.
parcelLab vs AfterShip FAQ
parcelLab is highly regarded in the realm of post-purchase software, as evidenced by its impressive G2 rating of 4.7 out of 5. This rating reflects its effectiveness and high level of customer satisfaction. For comprehensive user feedback and detailed reviews, you can visit G2 Reviews of parcelLab.
parcelLab is highly regarded in the realm of post-purchase software, as evidenced by its impressive G2 rating of 4.7 out of 5. This rating reflects its effectiveness and high level of customer satisfaction. For comprehensive user feedback and detailed reviews, you can visit G2 Reviews of parcelLab.
parcelLab is highly regarded in the realm of post-purchase software, as evidenced by its impressive G2 rating of 4.7 out of 5. This rating reflects its effectiveness and high level of customer satisfaction. For comprehensive user feedback and detailed reviews, you can visit G2 Reviews of parcelLab.
parcelLab is highly regarded in the realm of post-purchase software, as evidenced by its impressive G2 rating of 4.7 out of 5. This rating reflects its effectiveness and high level of customer satisfaction. For comprehensive user feedback and detailed reviews, you can visit G2 Reviews of parcelLab.
parcelLab is highly regarded in the realm of post-purchase software, as evidenced by its impressive G2 rating of 4.7 out of 5. This rating reflects its effectiveness and high level of customer satisfaction. For comprehensive user feedback and detailed reviews, you can visit G2 Reviews of parcelLab.
parcelLab is highly regarded in the realm of post-purchase software, as evidenced by its impressive G2 rating of 4.7 out of 5. This rating reflects its effectiveness and high level of customer satisfaction. For comprehensive user feedback and detailed reviews, you can visit G2 Reviews of parcelLab.
Transform your post-purchase experience today
