Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
parcelLab vs. Malomo: Elevate the entire post-purchase journey
Selecting the right post-purchase platform is crucial for fostering strong customer relationships and driving sustainable growth. While Malomo and parcelLab both provide post-purchase solutions, parcelLab delivers an AI-driven platform with extensive carrier integrations, global scalability, and advanced automation to streamline logistics, enhance engagement, and optimize the entire post-purchase journey.
Why choose parcelLab over Malomo?
Deeper carrier & returns network
Limited carrier integrations can create shipping and returns challenges. parcelLab connects with 550+ carriers, providing real-time tracking and scalable logistics solutions that ensure brands can efficiently manage shipments and returns across multiple delivery partners.
Built for brands at every stage
Platforms like Malomo primarily serve small, Shopify-based brands, limiting flexibility as businesses grow. parcelLab supports both growing DTC brands and large enterprises, offering advanced automation, customization, and a fully integrated platform that scales with evolving business needs.
Seamless global expansion
Expanding internationally is difficult without localized workflows and strong carrier networks. parcelLab simplifies global logistics with multi-language automation, customs compliance tools, and deep carrier integrations, ensuring smooth cross-border shipping and returns.
Malomo customers who switched to parcelLab say
Limited customer service
Users express that Malomo’s customer service lacks the responsiveness and personalized support they found in parcelLab. parcelLab provides dedicated local customer success managers and 24/7 access to support resources, ensuring personalized service and faster issue resolution.
Limited global knowledge & support
Customers note Malomo’s limited capabilities in handling global logistics and cross-border shipments. parcelLab’s deep global carrier network and expertise in cross-border compliance and returns help brands scale seamlessly.
Narrow customization & flexibility
Switching customers observe that Malomo offers less flexibility and fewer customization options compared to parcelLab, limiting their ability to tailor the post-purchase experience to their brand’s unique needs. parcelLab offers full control over tracking pages, notifications, and customer interactions, delivering a fully branded post-purchase experience.
Comparison of features between parcelLab and Malomo
Personalized experience design
Fully customizable, white-labeled tracking and returns pages, emails, and notifications, hosted on the brand’s domain for a seamless experience
Limited customization options
AI-powered self-service
Automation tools streamline setup with AI-powered emails, translations, communication flows, and returns portal configuration—minimizing manual effort
No information found
Data & insights
Real-time, on-demand analytics provide instant visibility into engagement, carrier performance, and customer journeys, helping brands optimize post-purchase experiences and reduce WISMO inquiries
Provides revenue attribution, order tracking, delivery performance, and shipping analytics, with reports delivered weekly
Intelligent returns management
Fully branded, customizable digital returns portal that integrates with tracking and automates returns processing for a seamless experience
No native returns solution, requiring an integration with Loop Returns
Scalable, flexible tech
Direct API integrations with 550+ carriers for real-time tracking, proactive issue resolution, and support for both deliveries and returns
Limited to fewer than 70 carriers, primarily focused on the US
Branded, engaging communication
Customizable tracking pages, proactive notifications, integrated marketing tools, and multi-language support to engage customers globally and drive upsell opportunities throughout the post-purchase journey
No native email or SMS solution, requiring an integration with providers like Klaviyo, Attentive, and Postscript
Seamless implementation and support
High-touch, collaborative onboarding with dedicated support teams and a standard 4-8 week implementation for smooth integration and scalable growth
Self-service setup, limited personalization in support
parcelLab vs Malomo FAQs
parcelLab offers a comprehensive post-purchase platform with AI-driven automation, global scalability, and flexible customization. It supports order tracking, returns management, and customer engagement, helping brands streamline operations and enhance customer experiences across markets.
Malomo does not highlight AI-driven capabilities, while parcelLab applies AI across its platform to enable delivery predictions, dynamic segmentation, and automated engagement workflows, giving brands greater visibility and control over the entire post-purchase journey.
Yes. parcelLab integrates with 550+ carriers and supports multi-language workflows, customs compliance, and seamless OMS and CRM integrations. Its infrastructure is built to handle complex, global logistics needs efficiently.
Yes. parcelLab manages tracking, returns, and customer engagement in one platform. Its returns management product enables brands to customize returns workflows, while AI-driven tools enhance every touchpoint of the customer journey.
parcelLab offers a structured implementation process with carrier integrations, data migration, and pre-built templates to accelerate setup and minimize disruption, allowing brands to go live within 4-8 weeks.
parcelLab offers dedicated local customer success managers, 24/7 technical support, and ongoing strategic consulting. Brands receive best practices, performance insights, and advisory support to continuously optimize their post-purchase operations.
Transform your post-purchase experience today
