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parcelLab vs. Narvar: Personalizing the Post-Purchase Experience

Discover why leading brands like H&M, YETI, and BOSE choose parcelLab for a personalized, brand-centric post-purchase journey.

Why choose parcelLab over Narvar?

Customization & Branding

Opt for parcelLab for unmatched customization and branding, ensuring a seamless, brand-cohesive post-purchase experience.

Implementation Success

Enjoy a quick, collaborative setup with parcelLab, significantly faster than Narvar, supported by dedicated international teams.

Superior Comms & Tracking

Benefit from parcelLab’s fully white-labeled communication and on-site tracking, offering an integrated and brand-aligned customer journey.

See how parcelLab beats Narvar in post-purchase optimization.

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Narvar customers who switched to parcelLab say:

  • Unfulfilled Promises

    Customers experience frustration with Narvar due to integration challenges and a lack of understanding of Shopify. Promised solutions often go unfulfilled, impacting post-purchase tracking’s effectiveness​.

  • Costly and User-Unfriendly

    Despite its potential, Narvar proves expensive and challenging to implement. Extended onboarding and ongoing difficulties deter users, leading to discontinued use without problem resolution.

  • Limited Support & Onboarding

    Narvar’s solutions suffer from poor execution and inflexibility. Complex technical issues, especially in Returns Management, led to a year-long onboarding process and ongoing problems, affecting its effectiveness.

Comparison of features between parcelLab and Narvar

Year founded

2015
2012

Number of integrated carriers

350+
300+

Customer Service
Assistance and support for customers

Responsive, personalized support
Limited support, service team mostly based in India

Global Capabilities
Worldwide reach and operational flexibility

Extensive international expertise
US-focused, limited global operations

Customization
Tailoring services to individual needs

High customization and flexibility
Less customization options & flexibility to adjust to individual needs

Implementation Support
Assistance with setup and deployment

Direct, hands-on and supportive
Limited support and extended implementation duration

Campaign Manager
Coordinates and oversees marketing campaigns

Enhances customer engagement and drives sales
Feature not available

Open documentation
API access and comprehensive documentation

Extensive developer documentation & latest product enhancements
No API documentation found on narvar's website

parcelLab vs Narvar FAQs:

What's the difference between Narvar and parcelLab?

Choosing the right post-purchase solution is crucial for your brand’s success. When comparing Narvar and parcelLab, consider factors such as collaboration, quality, and the specific needs of your organization. parcelLab stands out for its:

 

  • Easy Onboarding: Quick setup with a project guarantee ensures you’re up and running smoothly.
  • Seamless Integration: Fits effortlessly within your existing ecosystem.
  • Innovative Features: Advanced functionality for a wide range of use cases.
  • Complex Use Case Handling: Expertise in 3PLs, cross-border transactions, and split-shipments.
  • Security & Trust: German data centers and regular audits maintain high security.
  • Team Excellence: Work with a professional and engaging team.
What's the best post-purchase software?

The best post-purchase software meets your needs for an engaging customer experience post-purchase. parcelLab is a leading choice, with a G2 rating of 4.7/5, highlighting its effectiveness and customer satisfaction. Explore G2 Reviews for user insights on parcelLab.

Can I use parcelLab for returns?

Absolutely. parcelLab includes a comprehensive returns management solution within its “Retain” suite, offering a seamless returns process. Brands like H&M, Chico’s, True Classic, and many more benefit from our digital returns experience.

How extensive is parcelLab's global reach and localization?

parcelLab’s global footprint includes offices in the US, UK, and Germany, ensuring:

 

  • Deep market expertise: Local knowledge in key regions.
  • Seamless localization: Adapts communication and engagement based on user preferences and browser language, supporting worldwide shipping and cross-border transactions.
What makes parcelLab's integration with ecommerce platforms comprehensive?

parcelLab’s integration capabilities extend to nearly 100 systems, including Order Management, Marketing Automation, and Customer Feedback tools, ensuring:

 

  • Enhanced user experience: Streamlines tracking and communication.
  • User-friendliness: Documented processes for data management and adaptability.
How does parcelLab ensure robust data security and compliance?

parcelLab’s “Security” module within the Platform Suite emphasizes our commitment to data protection, featuring:

 

  • Certifications: SOCII, HIPAA, and ePrivacy certifications.
  • Data Management: Strict protocols with personal data deleted after three months, ensuring privacy and security.
How do retailers shift from Narvar to other alternatives?

Brands often seek alternatives to Narvar due to flexibility issues, prolonged onboarding, or unmet system improvement promises. Unlike Narvar, parcelLab offers more adaptability and dedicated customer support, making the transition smooth and beneficial.

What is Narvar?

Narvar is an ecommerce shipping software providing services to enhance the post-purchase customer experience, including tracking solutions, notifications, and simplified returns or exchanges.