What we deliver
While keeping customers engaged across the delivery journey, retailers can also
Enhance customer experience
Hugo Boss uses parcelLab to provide a branded, real-time tracking experience, ensuring customers receive proactive updates about their orders, reducing uncertainty and driving higher customer loyalty and retention rates.
Reduce customer WISMO inquiries
Wyze partner with parcelLab to reduce WISMO inquiries by 20% by creating exception rules with ease and proactively informing customers about split shipments.
Maximize engagement & revenue
With parcelLab’s personalization capabiltiies, Farfetch improved customer communication, reducing WISMO inquiries by 25% and driving a 12% increase in repeat purchases.
Make data-driven decisions
Bose partnered with parcelLab to create customizable post-purchase emails that drive traffic back to their website. By embedding brand content in emails and tracking pages, they increased touchpoints per order and maximized open rates.
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Personalized experiences that drive real results
Increase in top line revenue
Create more cross-sell opportunities and encourage repeat purchases with smarter post-purchase engagement.
Increase in NPS
Personalize the entire post-purchase experience to improve customer satisfaction.
Fewer WISMO calls
Keep customers informed before they need to ask. Proactive updates reduce uncertainty, prevent inquiry spikes, and create a smoother post-purchase experience.
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Turn your delivery experience into a competitive advantage
With parcelLab you can
Full tracking control, zero customer confusion
Real-time tracking, proactive alerts, and a central dashboard for full shipment visibility—reducing customer anxiety and support inquiries.
KEY FEATURES:
- Real-time, end-to-end tracking of packages and pallets from dispatch to final delivery, reducing customer anxiety.
- Granular status updates, including proactive alerts for delays or exceptions, ensure that customers are always informed.
- A single source of truth via a centralized dashboard offering full shipment visibility across all carriers and regions.
- Effortless split-shipment management, ensuring customers get real-time updates on multiple packages within a single order—no more support calls about missing items.
Turn tracking updates into engagement opportunities
Make every notification count with branded, personalized tracking updates that reduce WISMO and build trust.
KEY FEATURES:
- Automated, branded notifications via email, SMS, and push, keeping customers engaged and reducing WISMO (Where Is My Order?) inquiries.
- Customizable templates that match your brand’s look and feel, giving you full control over messaging, tone, and design for a seamless customer experience.
- Speak your customers’ language with multi-language support and localization, building trust across global markets
- Dynamic content capabilities to personalize updates based on customer preferences, product type, or shipping region.
Own the tracking experience
No more redirecting customers to third-party sites—keep them on your branded tracking page with product recommendations, marketing touchpoints, and a seamless experience on any device.
KEY FEATURES:
- Branded, embedded and fully customizable tracking pages to control the entire post-purchase journey instead of losing traffic to carrier sites.
- Built-in product recommendations to turn order tracking into an upsell opportunity by showcasing complementary products.
- Optimized for all devices to provide a seamless experience across mobile, tablet, and desktop, ensuring customers stay connected wherever they are.
- Custom banners and promotions to boost engagement by using the order tracking page as a marketing touchpoint.
Personalize every journey, maximize every touchpoint
Boost retention with timely, personalized touchpoints—automate messages and recommend products that keep customers coming back.
KEY FEATURES:
- Advanced trigger-based automation that allow you to set conditions like location, shipping delays, or customer behavior to trigger personalized updates.
- Deliver contextual, hyper-relevant content to notify customers with the right message at the right time, increasing satisfaction.
- Smart product recommendations to boost cross-sell and repeat purchases by showcasing relevant items at key customer touchpoints.
- Customer preference-based messaging to tailor updates based on preferred communication channels and engagement history.
Turn shipping performance into a competitive advantage
Make smarter decisions with data—track performance, reduce delays, and optimize logistics with AI-driven insights.
KEY FEATURES:
- Deep analytics on delivery performance to track key logistics metrics, including on-time delivery rates and customer engagement.
- AI-powered insights to reduce delays by identifying bottlenecks and carrier inefficiencies before they impact customer experience.
- Benchmarking against industry leaders to compare performance across regions, carriers, and competitors to optimize operations.
- Real-time data visualization to easily monitor and act on trends with intuitive dashboards and reports.
Let parcelLab Copilot do the heavy-lifting for you
Built for Experience Designers dedicated to post-purchase excellence
With parcelLab’s delivery experience platform, brands can take full control of tracking, updates, and customer communication—offering a branded portal, real-time notifications, and complete shipment visibility to reduce WISMO, build trust, and turn deliveries into a seamless brand experience
Your questions, answered
parcelLab provides real-time, branded tracking updates, reducing WISMO inquiries significantly. Proactive notifications on delays, split shipments, and delivery estimates keep customers informed, improving satisfaction while lowering support costs.
Yes! parcelLab lets you create personalized, branded messages via email, SMS, and tracking pages. Automated updates at key milestones build trust, reduce uncertainty, and drive reconversions with tailored product recommendations.
parcelLab integrates with 550+ carriers and connects seamlessly to your e-commerce or ERP systems. API-based integrations ensure real-time data sync, keeping customers on your platform instead of redirecting them to carrier sites.
Design experiences that create customers for life
