parcelLab Wins Best Customer Experience Award at DELIVER Europe

Award recognizes parcelLab for its ability to deliver outstanding customer service to retailers and empower brands to create memorable post-purchase experiences

BOSTON, June. 17, 2024: parcelLab, the premier global retail, e-commerce, and post-purchase customer experience platform, today announced it has been named ‘Best Customer Experience’ at the DELIVER Europe Awards, an industry celebration recognizing excellence in e-commerce logistics and supply chain management. This award was voted on by retailers who appreciate parcelLab’s ability to go the extra mile in delivering exceptional customer service, transforming transactions into extraordinary memories, and leaving customers feeling valued.

Leading global retailers like H&M, Ikea, and John Lewis trust parcelLab’s innovative post-purchase platform to empower their customers. parcelLab helps brands keep their customers informed every step of the way with proactive order communications, fueled by an unwavering focus on detail. This translates to increased customer satisfaction, engagement, and brand loyalty. Understanding that the retail journey extends far beyond the point of purchase, parcelLab recognizes that what happens after checkout is crucial to help brands ensure customer loyalty and drive revenue. By empowering retailers to offer the most personalized and unique post-purchase experiences, parcelLab enables them to efficiently cross-sell, upsell, attract more website visitors, and ultimately increase e-commerce conversion rates, transforming cost centers into profit drivers.

“At parcelLab, we believe that the post-purchase phase is a crucial opportunity for brands to build lasting customer relationships,” said Tobias Buxhoidt, Founder and CEO of parcelLab. “We’re thrilled that the DELIVER Europe Awards have recognized parcelLab for Best Customer Experience, which is a testament to our commitment to enabling retailer happiness and raising the bar for excellence in e-commerce. parcelLab will continue to work with our clients to deliver the tools they need to boost customer loyalty, drive additional website traffic, and increase e-commerce conversion rates.”

This win follows a period of notable innovation, company growth and industry accolades for parcelLab. In 2024, the company launched Order Tracking for Salesforce Service Cloud on Salesforce AppExchange, empowering customer service agents to resolve order delivery questions faster and focus on revenue-generating activities. Additionally, parcelLab went live on the Shopify platform, offering merchants an enterprise-grade solution to deliver personalized end-to-end post-purchase experiences. parcelLab also welcomed Noel Hamill as its new Global Chief Marketing Officer to drive the company’s global go-to-market strategy. Earlier this year, the company was named ‘Best Unified Customer Experience’ by the Vendors in Partnership (VIP) Awards, further solidifying its position as a leader in post-purchase customer experience.

About parcelLab

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at www.parcelLab.com.

Media Contact

Articulate Communications for parcelLab

parcelLab@articulatecomms.com