Returns in e-commerce

In our whitepaper you will learn the reasons for high return rates in online retail and how you can minimize them.

Whitepaper Returns in E-Commerce

Returns continue to be one of the biggest challenges in e-commerce. Learn how returns affect online commerce and how you can avoid high return rates in the future.

Show products realistically

True-to-the-original pictures and videos already support the right purchase decision in advance.

Meet delivery times

Inform your customer in real time and proactively about the delivery progress to avoid frustration.

Request customer reviews

The experience of other buyers helps to better assess the product and its quality before the purchase.

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Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.

Why parcelLab?

Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it

For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.

Be different & define your own outstanding customer experience.

See it in action