Returns Global More research

Returns in e-commerce

In our whitepaper you will learn the reasons for high return rates in online retail and how you can minimize them.

Returns in e-commerce

Whitepaper Returns in E-Commerce

Returns continue to be one of the biggest challenges in e-commerce. Learn how returns affect online commerce and how you can avoid high return rates in the future.

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Show products realistically

True-to-the-original pictures and videos already support the right purchase decision in advance.

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Meet delivery times

Inform your customer in real time and proactively about the delivery progress to avoid frustration.

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Request customer reviews

The experience of other buyers helps to better assess the product and its quality before the purchase.

Stuart Hill

Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.

Stuart Hill FARFETCH’s SVP of Logistics
Stuart Hill
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Why parcelLab?

Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it

For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.

Be different & define your own outstanding customer experience.

Direct to Consumer / German

D2C returns study 2023

What return experiences classic brands and young D2C brands offer their customers. Read 


Digital Go-To-Market Review: Luxury Fashion Brands

In this report, Forrester has reviewed the digital experience of 15 luxury brands Read 

Direct to Consumer / German

D2C Post-Purchase Experience​ Study 2023​

An analysis of 50 well-known D2C and corporate brands in Germany Read 

eBook / Global

Understanding post-purchase behavior

This guide will explore the ins and outs of the post-purchase experience, including what it is, why it matters, and how to optimize it. Read