Many platforms aim to enhance post-purchase experiences, but parcelLab goes beyond basic tracking and updates. Designed to empower Experience Designers, we prioritize AI-powered personalization and strategic business impact.
To help you make an informed decision, we’ve gathered insights on top solutions, so you can choose the platform that builds stronger, lasting customer relationships.
While both parcelLab and AfterShip provide post-purchase solutions, parcelLab offers a fully customizable, AI-powered platform with real-time data accuracy, direct carrier integrations, and advanced engagement tools. Brands gain complete control over branding and customer interactions to drive loyalty and long-term growth.
While both parcelLab and Loop Returns offer returns management, parcelLab provides an all-in-one post-purchase platform that integrates shipping, delivery, and returns into a seamless experience. With advanced automation, customization, and data-driven insights, brands can improve efficiency, reduce costs, and enhance customer retention.
While both parcelLab and Malomo provide post-purchase solutions, parcelLab offers a scalable, AI-powered platform with extensive carrier integrations, cross-border capabilities, and advanced automation. Designed for brands of all sizes, parcelLab optimizes logistics, enhances engagement, and supports long-term growth.
While both parcelLab and Narvar offer post-purchase solutions, parcelLab provides brands with greater flexibility, customization, and dedicated local support.
Unlike other platforms, parcelLab gives brands full control over the post-purchase experience, transforming it into a driver of customer loyalty and lifetime value. We go beyond transactional updates to deliver personalized, fully branded journeys with ongoing optimization and actionable insights.
…with the transaction in mind
“Set it and forget it”
Transactional focus
Built at shipment level
Siloed legacy point solutions
1-size-fits-all & ignored data
Lack of unique brand control
Third-party serviced
…with the customer & their lifetime value in mind
Never stop improving
Customer lifetime focus
Built at customer level
Holistic, end-to-end PPX platform
Highly customized & connected
Full, unique brand control
Self-service enabled for Experience Designers
Exceptional post-purchase experiences are essential for lasting customer relationships and business success. Our end-to-end platform empowers brands with full control, automation, and personalized journeys—backed by scalable AI and unmatched expertise.
Our platform offers AI-driven emails, translations, and self-service tools like Copilot, enabling brands to streamline onboarding and implement best practices with customizable recipes and templates.
Reduce WISMO inquiries with automated tools like Trending Late and Returns Forecast, keeping customers informed while improving satisfaction and operational efficiency.
Unlike fragmented point solutions, parcelLab integrates all touchpoints from order to delivery, providing a seamless, branded post-purchase experience with full visibility and control.
Boost performance with real-time benchmarks, A/B testing, and continuous innovation, giving brands the tools to increase customer lifetime value.
Our headless architecture supports global scalability, integrating with hundreds of retail systems to enable both embedded tracking pages and custom workflows without infrastructure redesign.
With tailored implementation services, our expert in-house team accelerates onboarding, minimizes complexity, and helps brands achieve their post-purchase goals.
G2 overview
Recognized as a global leader in post-purchase software and ranked among the Top 50 Best Supply Chain and Logistics Products, parcelLab delivers AI automation, real-time tracking, and seamless engagement to optimize every touchpoint and enhance the post-purchase experience.
Customers rave about parcelLab’s ability to deliver seamless, fully branded post-purchase experiences that evolve to meet their unique needs.
Chika M.
Validated reviewer via G2
“Collaborating with parcelLab has significantly uplifted our operations. The team there is not just responsive but also brainstorming strategies, always ready with suggestions for the future. Having moved from another service provider, Narvar, I can vouch for the support that parcelLab offers.”
Verified User
Validated reviewer via G2
“Our decision to collaborate with parcelLab has significantly boosted our customer satisfaction levels. It’s been a marked difference from our previous experience with Narvar. While Narvar’s service seemed more like a generic, one-size-fits-all solution, parcelLab’s approach is refreshingly different. They actually listen to our needs and challenges, and work alongside us to tailor the solution accordingly.”
Luxury Goods & Jewelry Retailer
Validated reviewer via G2
“What makes me truly value parcelLab is the direct customer support I get. It’s different from the always changing agents on the chat with AfterShip. With parcelLab, it feels more personal. Plus, they give many customization and localization choices, which has really improved the after-sales experience for my customers.”
Sebastian H.
Validated reviewer via G2
“I value parcelLab for its functionality, enabling us to stay closely connected with our customers. Unlike our past dealings with Narvar, which was heavily branded, parcelLab works quietly in the background, highlighting our brand.”
Verified User
Validated reviewer via G2
“Having personally experienced AfterShip’s service and endured Narvar’s aggressive sales approach, I find parcelLab a breath of fresh air in the post-purchase experience realm. Its brand-centric, fully customizable communications are an evolution, focusing on boosting brand identity and smoothing the customer journey.”
Jade W.
Digital Experience Lead, Validated reviewer via G2
“When we onboarded with parcelLab, Julian bent over backwards to make the process as seamless as possible. We migrated over from Narvar, which was a horrible, painful experience. parcelLab was a dream to use and had great support technicians for training members of the team.”
Sandeep S.
Validated reviewer via G2
“The support team is very responsive and our Implementation Manager was always there when we needed her. Compared to Narvar and Aftership, parcelLab’s international coverage and easy customization is a step ahead. A definite recommend for any retail brand looking to expand their post-purchase experience.”
Niklas R.
Validated reviewer via G2
“After using AfterShip for a while, we started looking for more customization to better align with our brand’s evolving persona. That’s when we discovered parcelLab and decided to make the switch. parcelLab held promise with its customization features. Unlike the somewhat rigid template options in AfterShip, parcelLab offered a more flexible platform, letting us tailor our post-purchase communications more flexible.”
