For most retailers, what should be a simple, smooth process is actually a tangled mess of disconnected tools, rigid systems, and custom workarounds. What should be a loyalty-building moment turns into a logistical headache, not just for your team but for your customers, too.
Returns have been neglected in the race for growth. While acquisition tools and checkout experiences have evolved rapidly, most returns systems are still stuck in the past. They’re inflexible, hard to customize, and slow to change. Want to launch a new returns campaign or integrate a carrier? Get in line behind months of development work. Need to adjust your policy by region or product type? Good luck. Your legacy system probably wasn’t built for that.
It’s not just about tech debt. This disjointed experience creates real consequences: inconsistent communications, gaps in visibility, and frustrated customers who don’t know where their refund is or how to get help. Worse still, most systems offer no intelligence or automation to help retailers learn from returns or turn them into retention opportunities.
If these challenges and headaches hit a little too close to home, well, we heard you and decided to act on it.
Enter: The parcelLab App Store
We built the parcelLab App Store to give retailers what they really need: flexibility, speed, and control. It’s a central hub to discover, activate, and optimize the tools that power your post-purchase and returns experience, all within one unified platform.
With the App Store, you can connect best-in-class returns solutions, deploy intelligent automation, and personalize every touchpoint without rebuilding your tech stack from scratch.
The power to move faster (and smarter)
At the heart of this launch is one simple idea: you shouldn’t need a developer every time you want to improve your returns process. That’s why the parcelLab App Store offers plug-and-play integrations with industry leaders like Happy Returns, Metapack, ReBound, and Global-e. You can launch new capabilities in days, not months, whether it’s connecting to 8,000+ Return Bar® locations or managing cross-border returns with ease.
We’ve also included Returns Recipes, which are pre-configured templates that solve real-world challenges. Whether you want to automate capturing feedback at the right time, improve the experience to reduce high-returning customers, or handle return-to-sender packages with less manual effort, our recipes give you a faster way forward. No complex setup. No guesswork.
Let’s take it one step further, because speed without intelligence isn’t enough. We have incorporated Returns AI Agentsinto the App Store to help you stay ahead. Our Return Save Agent can proactively engage customers during the return process and offer personalized incentives to keep the item, reducing returns and boosting retention. Meanwhile, our Returns Forecast AI helps you anticipate return volume spikes and plan warehouse staffing accordingly.
What this means for your business
With parcelLab, you’re not just streamlining returns. You’re transforming them into a strategic advantage. You get complete visibility, full control, and the flexibility to adapt your processes without depending on IT or compromising customer experience.
No more stitching together tools that don’t talk to each other. No more rigid workflows that break every time you need to scale. No more one-size-fits-all platforms.
Instead, you get a purpose-built ecosystem for post-purchase. One that grows with your business and helps you move faster, smarter, and more confidently.
Ready for a change?
Explore what’s possible with the new parcelLab App Store and discover how easy it can be to build a returns experience your customers actually love.
If you’re a parcelLab customer, you can request access now.
