Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
Platform
Platform support
WHAT'S NEW
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
Enhance delivery experience
Seize control of your delivery experience
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Solutions
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Customer success stories
Join the leading brands worldwide. You're in good company.
Resources
Company
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
WHAT'S NEW
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
Enhance delivery experience
Seize control of your delivery experience
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Customer success stories
Join the leading brands worldwide. You're in good company.
Resources
Company
Landshut/Munich, August 31, 2016 – Munich-based tech startup parcelLab GmbH has successfully closed a seed financing round. Bayern Kapital and four renowned business angels invest a high six-figure amount in the company. parcelLab will use the capital from the financing round  to further intensify development and sales and to continue its international growth.
parcelLab supports online stores in optimizing the shopping experience for the customer during shipping. Delays in delivery are detected via an innovative algorithm and communicated to the customer with automated customer communication via various channels such as email or SMS. It is no longer the shipping service providers that communicate with the customer, but the online retailer itself that stays in contact with the customer through personalized texts and offers: All emails are in the retailer’s CI, and shipping tracking also takes place directly in the store. Positive events such as pickup notifications or delivery announcements are also communicated, which provides additional touchpoints.
In addition, parcelLab provides every online retailer with a precise breakdown of the logistics service provider’s shipping performance, which brings transparency to the delivery process and shows when service level agreements and actual shipping performance differ. The integration into the online store succeeds with a simple system integration. With this solution, parcelLab creates an increased level of transparency in shipping in order to reduce costs in logistics and customer service and at the same time generate additional revenue through untapped sales potential.
“With its business idea and innovative technology, parcelLab offers clear technological and financial added value to mail order companies. We are convinced that parcelLab will position itself excellently with its product solutions in a market segment that continues to grow. We are therefore pleased to be able to support parcelLab with our financing together with a consortium of industry-experienced business angels”, explains Roman Huber, one of the managing directors of Bayern Kapital.
Anton Eder, founder and CEO of parcelLab, says: “Especially in the highly competitive e-commerce sector with companies like Amazon or Zalando, our technology can offer a decisive competitive advantage to many retailers. We are very happy to have strong partners with Bayern Kapital and experienced business angels who support our vision.”
About parcelLab
parcelLab provides online retailers with monitoring of parcel and freight forwarding shipments via an intelligent tracking solution, enabling proactive and automated customer communication during shipping. Shipments are monitored in real time in the logistics service provider network, analyzed and deviations are detected. This not only reduces customer inquiries such as “Where is my package?” by 30 – 40Â %, but also creates additional customer contact points for marketing activities. Intelligent and individual shipping status displays, as well as comprehensive reporting complete the service.
About Bayern Kapital
Bayern Kapital GmbH, headquartered in Landshut, was founded in 1995 as a wholly owned subsidiary of LfA Förderbank Bayern on the initiative of the Bavarian State Government. As the venture capital company of the Free State of Bavaria, Bayern Kapital provides equity capital to the founders of innovative high-tech companies and young, innovative technology companies in Bavaria. Bayern Kapital currently manages eleven investment funds with an investment volume of around 340 million euros. To date, Bayern Kapital has invested more than 227 million euros of equity capital in around 245 innovative technology-oriented companies from a wide range of sectors, including life sciences, software & IT, medical technology, materials & new materials, nanotechnology and environmental technology. As a result, more than 5,000 jobs have been permanently created in Bavaria in companies with a promising future.
Press contact Bayern Kapital
IRA WÜLFING COMMUNICATION GmbH
Dr. Reinhard Saller
+49. 89. 2000 30-30
bayernkapital@wuelfing-kommunikation.de
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