Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
Platform
Platform support
PLATFORM
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
WHAT'S NEW
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
OVERVIEW
Enhance delivery experience
Seize control of your delivery experience
CAPABILITIES
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
OVERVIEW
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
CAPABILITIES
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
OVERVIEW
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
CAPABILITIES
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Solutions
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Customer success stories
Join the leading brands worldwide. You're in good company.
Resources
Company
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
PLATFORM
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
WHAT'S NEW
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
OVERVIEW
Enhance delivery experience
Seize control of your delivery experience
CAPABILITIES
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
OVERVIEW
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
CAPABILITIES
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
OVERVIEW
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
CAPABILITIES
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Customer success stories
Join the leading brands worldwide. You're in good company.
Resources
Company
The health and beauty industry has changed beyond recognition in the past couple of years. We’ve gone from legacy brands to e-commerce start-ups; product development happening behind closed doors to new DTC brands building in public. And part of that opening up is due to experts who love to share what they’re working on.
So, the parcelLab team have collected 10 of our favorites in 2021. Each one covers a different aspect of the industry, brings a new perspective, or uses a different medium to reach their audience. Ready to be inspired?
Firstly, Emily Weiss became famous for her access-all-areas beauty blog, Into the Gloss — and then created possibly the most talked-about DTC brand of all, Glossier. The brand is famous for its minimalist packaging, powerful products, and a seriously active online community. Look out for Weiss on Twitter or Instagram, where you’ll see her chat about everything from industry diversity to her pets.
Understanding your microbiome is one of the biggest trends right now in health and beauty. It might sound a little obscure… but Dr Megan Rossi specializes in explaining health and nutrition news clearly. Check out her Instagram for health tips, dinner inspiration, and debunking of online myths and fads.
The amount of product releases, press and insider gossip from the health and beauty industry can be overwhelming. Fortunately, we have industry journalists to make sense of it all. Gabby Shacknai covers wellness and lifestyle from New York, taking in topics such as the hot trends for next year and celebrity skincare routines. Read the latest in her portfolio.
The health and beauty industry once had a reputation for moving slowly. No longer: now it’s a pioneer of e-commerce. And Kate Morris is right at the front of the pack, after founding Australia’s biggest online beauty store, Adore Beauty. Its handy website matches concealer and foundation shades. We can’t wait to see what she comes up with next.
Brooke Devard started the Naked Beauty podcast and newsletter in 2016. Since then, she’s built up a global community of listeners who love her coverage of beauty trends, tips, reviews, and personal stories. She also works with Instagram on influencer marketing, a key strategy for e-commerce health and beauty brands.
Aaron Orendorff is VP of marketing at Common Thread Collective, a DTC growth platform — which means there’s nothing he doesn’t know about building an e-commerce business. Check out his Twitter for trends, analysis, and tips for health and beauty brands that are ready to make it big.
It’s safe to say that DTC beauty would never have become such big business without online influencers. They’ve provided inspiration and encouragement to customers, while holding brands to high standards of quality and inclusivity. Jackie Aina is a make-up artist who turned her practice into a thriving YouTube channel, where she shares beauty routines and honest product reviews with a special focus on dark skin.
For the ultimate in inside information, follow Khalea Underwood. She’s a well-known beauty writer and editor who now works on editorial for MAC cosmetics. In other words, she knows everything that goes on in health and beauty. And she regularly works on celebrity interviews, industry panels, and special Fashion Week reports.
Glossy magazines can make or break a beauty brand. They’ve seen everything, tried everything, reviewed everything… and they know what works. Chloe Hall is beauty director at ELLE, covering everything from hair and make-up to health and fitness. And her Instagram is full of magazine covers, article previews, and outfit inspo.
Fast heading towards 2 million subscribers on YouTube, Kayley Melissa is the queen of haircare. Subscribers love her easy tutorials and wellness tips, as well as her honest product reviews and recommendations. So, make sure to keep an eye on her channel for upcoming trends and insights into how people use health and beauty products every day.Looking for more insider insights about the health and beauty industry? Check out our report on Operations Experience in the UK Health and Beauty industry.
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