Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
Platform
Platform support
WHAT'S NEW
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
Enhance delivery experience
Seize control of your delivery experience
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Solutions
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Customer success stories
Join the leading brands worldwide. You're in good company.
Resources
Company
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
WHAT'S NEW
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
Enhance delivery experience
Seize control of your delivery experience
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Customer success stories
Join the leading brands worldwide. You're in good company.
Resources
Company
What does Christmas 2021 have in store for the health and beauty sector? It could be a big year for retailers… provided they’re on top of the latest trends.
Our research points towards a demand for omnichannel shopping and next-level customer service. Consumer interest in health and beauty has changed a lot, but it hasn’t gone away.
Here’s everything you need to know…
Health and beauty is finally moving on from the brick and mortar store, led by customer demand. Shopping for beauty products online has become easier than ever – partly due to smart tools such as product recommenders, augmented reality for product testing, and beauty consultants available via live chat.
Peak season shopping is usually all about seasonal gifts. But after a tough year, we’re also taking some time to treat ourselves. Retail Week reports a sharp rise in holiday bookings, which means a boost for travel toiletries and sun protection. Meanwhile, Pinterest says that self-care products rule their beauty boards.
That’s a massive shift in shopping habits. E-commerce for health and beauty is only just behind drugstores, pharmacies and mass merchandisers. What’s more, customers who choose to shop online tend to be well-informed about their products… and they’ll pay more for quality.
Which should give you some idea of how much e-commerce has grown in the sector. As we head into another digital-first peak season, expect that delivery volume to rise and rise.
And that’s bad news. Shipping is an essential stage in the customer journey. It’s a chance for e-commerce retailers to connect with their customers, build loyalty, and encourage repeat purchases.
If you want your sales figures to grow, try personalizing your communications during shipping. Customer service is the key to success this holiday season.
Customers are searching for low maintenance, multipurpose products. Bonus points if they help you look good during conference calls from your laptop. This holiday season, party glam is out and five-minute makeup routines are in.
Or at least, it did in 2019… and its market share is only growing. This area of the health and beauty sector is already dominated by e-commerce brands, which offer customized products and personal recommendations for online shoppers.
Sustainability and the environment play a big role in customer decisions, especially for younger demographics. Retailers can demonstrate green values at every stage of the buyer journey: from cruelty-free products to sustainable shipping options and recyclable packaging.
According to Pinterest, online beauty shoppers are motivated by exclusive discounts, unique products, and access to rewards programs. Retailers can stand out by highlighting the products and services that only they offer.
Whether they take the form of reward points, subscription boxes, a mobile app, or secret product drops, loyalty programs are the secret to growth in the health and beauty sector. Peak season is the perfect time to launch a new customer retention scheme to keep sales high.Want to improve the customer experience you deliver over the 2021 holiday shopping season? Check out our report for the latest tips for best-in-class Operations Experience Management.
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