Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
parcelLab vs. Narvar: Own your post-purchase experience, your way
Selecting the right post-purchase platform is crucial for retention and growth. While both parcelLab and Narvar offer post-purchase solutions, parcelLab delivers a seamless experience with advanced customization and flexible integrations. Dedicated local support ensures smooth 4-8 week implementation—helping brands increase customer lifetime value and take full control.
Why switch to parcelLab over Narvar?
Greater customization and brand control
Post-purchase platforms vary in their level of customization. parcelLab offers a flexible, customizable solution that empowers brands to control every touchpoint, delivering personalized and branded communications that enhance engagement and loyalty.
Real-time insights that drive action
Optimizing post-purchase performance requires real-time data and analytics. parcelLab provides live tracking, robust reporting, and actionable insights to help brands proactively address issues, optimize post-purchase journeys, and minimize WISMO inquiries.
Seamless implementation and scalable growth
parcelLab’s standard 4-8 week implementation includes dedicated success managers for a smooth transition. Frequent updates, flexible integrations, and AI-driven automation help brands scale, while local support ensures expert guidance.
Narvar customers who switched to parcelLab say
Unfulfilled promises
Customers experience frustration with Narvar’s integration challenges and lack of understanding of Shopify, leading to unfulfilled promises and ineffective post-purchase experiences. parcelLab provides seamless integrations with CRM, OMS, and carrier APIs, ensuring brands gain full control, visibility, and a reliable post-purchase experience.
Costly and user-unfriendly
Despite its potential, Narvar proves expensive and challenging to implement, with extended onboarding and ongoing technical issues leading some users to discontinue using the platform. parcelLab streamlines onboarding with AI-driven automation and flexible workflows, reducing manual effort and delivering faster results.
Limited support & onboarding
Narvar’s solutions suffer from poor execution and inflexibility. Complex technical issues, especially in Returns Management, have led to year-long onboarding processes and ongoing problems that limit effectiveness. parcelLab ensures a smooth onboarding experience with dedicated customer success managers and a platform built for flexibility.
Comparison of features between parcelLab and Narvar
Personalized experience design
Fully customizable tracking pages, emails, and returns flows with segmentation by returns rules, AI-powered targeting, and multi-brand support
Less customization options & flexibility to adjust to individual needs
AI-powered self-service
Self-service tools and Copilot automate setup, with AI-generated emails, translations, communication flows, returns portal setup, and App Store integrations—reducing manual effort
AI capabilities support delivery claims and fraud prevention
Data & insights
Built-in benchmarking and A/B testing optimize performance, providing real-time insights for continuous improvement
Publishes annual benchmarking reports but lacks publicly available details on built-in benchmarking or A/B testing tools
Intelligent returns management
Proactive issue management with Trending Late alerts and Returns Forecast to minimize delays and optimize return logistics
Returns onboarding timelines vary, with some customers reporting technical challenges
Scalable, flexible tech
Exception Management and Split Order Management streamline logistics, while the Embedded Tracking Page drives traffic back to your site and gives full ownership of your data
Narvar’s tracking and returns portals operate on its domain, rather than being embedded within retailer websites
Customer Promise accuracy
Automated tools proactively notify customers of expected delivery dates to reduce uncertainty and improve customer satisfaction
Uses predictive models and carrier data for delivery estimates
Seamless implementation and support
Standard 4-8 week implementation with API-driven integration, pre-built workflows, and dedicated local in-house support teams for a smooth transition and scalable growth
Onboarding timelines vary, with some customers citing extended implementation processes and resource-intensive setup
parcelLab vs Narvar FAQs
parcelLab offers extensive flexibility, platform-wide AI integration, and holistic automation, giving brands full control over their post-purchase experience. Our data-driven platform supports dynamic segmentation, personalized communications, and operational optimization to enhance customer engagement and efficiency.
parcelLab embeds AI throughout its capabilities, powering features such as delivery delay predictions, real-time customer segmentation, and data-driven campaign insights.
Yes. parcelLab’s scalable platform supports multi-carrier, cross-border logistics, and localized customer experiences. Our system integrates with hundreds of platforms, including OMS, CRM, and marketing tools, to ensure seamless operations across regions and languages.
Yes, parcelLab’s platform extends beyond communication to deliver a comprehensive end-to-end post-purchase experience. With AI-driven automation and segmentation, brands can streamline operations, personalize customer journeys, and manage tracking, returns, and engagement seamlessly. This improves satisfaction and efficiency at every step.
parcelLab helps increase CLV by reducing WISMO inquiries, optimizing returns, and delivering personalized, data-driven communications. This improves customer engagement, satisfaction, and repeat purchase rates, strengthening long-term loyalty.
parcelLab’s onboarding framework is designed for a seamless transition. Features like data migration, pre-built carrier integrations, and localized message flows help streamline setup and support an efficient go-live process with minimal operational disruption.
parcelLab offers a comprehensive partnership with 24/7 technical support, dedicated customer success managers, and access to a customer advisory board. Our team helps brands continuously optimize their post-purchase experience through strategic consulting, best practices, and benchmarking.
Transform your post-purchase experience today
