State of operations experience management 2022: US deep dive

Webinar summary

parcelLab conducted an in-depth market study across four regions, analyzing 650 retailers, hundreds of online orders, and thousands of touchpoints. The findings highlight key differences in post-purchase experiences worldwide—some markets are excelling, while others are falling behind. This webinar recording presents high-level comparisons between regions, along with deep dives into localized results, all available in local languages.

Watch the session to explore the strategies and tactics used by top brands like H&M, Bose, IKEA, and Back Market to create seamless post-purchase experiences. Gain insights into emerging trends, key opportunities to outperform the competition, and critical areas that retailers should be addressing now.

At parcelLab, we understand the stakes. Every year, our platform helps facilitate 155 million returns globally. Every 45 minutes, we enable 18,000 returns, providing invaluable insights into customer behavior and retailer challenges.

Whether you’re interested in global benchmarks or region-specific insights, this webinar recording provides actionable takeaways to enhance your post-purchase strategy. These insights reveal significant gaps in the post-purchase experience that impact customer satisfaction and brand loyalty.