Post-Purchase Success Podcast: How is TikTok Transforming E-Commerce?

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Webinar

State of Operations Experience Management 2022: learnings from leading brands worldwide

The webinar will feature both high-level market comparisons, as well as deep-dives into the results for each region (in local language!)

Did you know?

– 83% of retailers charge for shipping or have a minimum order value to qualify for free shipping

– 95% of retailers don’t include recycling information on their packaging

– 47% of retailers take longer than 10 days to process a return and refund

About:

4 markets, 650 retailers, hundreds of online orders and thousands of touch points.

At parcelLab we conducted our annual market research and are excited to share what the post-purchase experience looks like in 2022. Hint – some markets are doing much better than others.

The webinar will feature both high-level market comparisons, as well as deep-dives into the results for each region (in local language!)

Join us for both parts or choose the one you are most interested in!

What you’ll learn

  • Post-purchase strategies and tactics of leading brands worldwide (featuring examples from H&M, Bose, IKEA, Back Market!)
  • Trends, insights and opportunities to outperform your competition
  • Critical areas to address right away

Speakers

Anton_Eder
Anton Eder Co-Founder & COO parcelLab
Katharine_Biggs_
Katharine Biggs Head of Global Strategic Comms parcelLab
ames_Nierodzik_-_OXM_Solutions_Expert_-_Director_of_Solutions_Consulting__North_America
James Nierodzik Director of Solutions Consulting, NA parcelLab
Charlotte Talon Global Marketing Campaign Manager parcelLab
Jordan_Collins
Jordan Collins Head of Business Development EMEA parcelLab
Julia_Henry
Julia Henry US Marketing and Communications Manager parcelLab
Guillaume Truchet Head of Sales, France parcelLab
Lena_Nagl_
Lena Nagl Marketing and Communications Manager, DACH parcelLab

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