Events and Webinars

Insights along the whole customer journey with Bosch, Victorinox, Home24, The KaDeWe Group, and Farfetch

At this session parcelLab's CTO and Co-Founder, Julian Krenge, and Dimple Rao, VP of Digital Product Management & Experience Design from Chico’s FAS, review the must-have touchpoints for brands to achieve a seamless customer journey.

Join us to hear first-hand from Conrad's experience in dealing with e-commerce returns and participate in a panel discussion between Conrad, bevh and parcelLab on the same topic.

Join post-purchase experience platform, parcelLab, and consumer research platform, Attest, for this exclusive webinar exploring how best to engage with your customers, whilst driving brand retention and loyalty strategies this peak season.

Join us to explore the key metrics to consider in the post-purchase journey. Learn how these metrics reveal a huge opportunity to impact customer retention.

In the age of omnichannel, customers need visibility and precision throughout the entire purchasing process. Watch our webinar now.

The webinar will feature both high-level market comparisons, as well as deep-dives into the results for each region (in local language!)

The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the US region.

The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the UK region.

The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the German region.

The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the French region.

Join us to explore the key topics that will define e-commerce this year. Hear expert tips on how your brand can embrace new trends in 2022

Join our webinar and discover exclusive data on the post-purchase experience behavior of French consumers.

We've united forces with YouGov to bring to you exclusive, UK-specific data about the consumer behavior related to post-purchase experience.

We've partnered with YouGov to bring you exclusive data from Germany on consumer behavior in relation to the post-purchase experience.

We've united forces with YouGov to bring to you exclusive, US-specific data about the consumer behavior related to post-purchase experience.

How Internetstores has succeeded in building a customer-centric corporate structure and increasing customer satisfaction.

Discover what you can do right now to empower your customers to make more sustainable choices by adopting practices for your brand.

In this webinar, you'll discover how to overcome the challenges and concerns brands and consumers experience during returns.

There's more to customer retention than meeting expectations. Customer lifetime value is critical to all businesses, especially D2C brands.

At parcelLab we have analyzed more than 400 retailers in the US, UK, Germany and France and the findings are seriously surprising.

The pandemic has catapulted the health and beauty industry online. The new rules of beauty e-commerce require retailers to take a proactive approach to using technology to help focus the customer experience on the shopper.

Have you ever wondered what parcelLab actually does and how our service works? Watch our video and out what we are doing in only one minute.

Do you know how your customers behavior changed and how many more customers are tracking their orders since 23 March 2020?