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Events and Webinars
Explore the latest events we’re hosting. Find us at leading industry conferences.
Catch up with past webinars on demand.
Recordings of past events
- Webinar
- English
- 26/01/2023
State of the Digital Experience 2023
Insights along the whole customer journey with Bosch, Victorinox, Home24, The KaDeWe Group, and Farfetch
- Webinar
- English
- 15/01/2023
Harnessing the power of post-purchase experiences to drive customer retention and revenue
At this session parcelLab's CTO and Co-Founder, Julian Krenge, and Dimple Rao, VP of Digital Product Management & Experience Design from Chico’s FAS, review the must-have touchpoints for brands to achieve a seamless customer journey.
- Webinar
- German
- 19/10/2022
Returns in e-commerce: How to create a great customer experience!
Join us to hear first-hand from Conrad's experience in dealing with e-commerce returns and participate in a panel discussion between Conrad, bevh and parcelLab on the same topic.
- Webinar
- English
- 27/09/2022
Navigating Peak Season: How brands can harness insight to thrive in the age of financial pessimism
Join post-purchase experience platform, parcelLab, and consumer research platform, Attest, for this exclusive webinar exploring how best to engage with your customers, whilst driving brand retention and loyalty strategies this peak season.
- Webinar
- English
- 07/04/2022
Metrics that matter: Post-purchase metrics that transform retention
Join us to explore the key metrics to consider in the post-purchase journey. Learn how these metrics reveal a huge opportunity to impact customer retention.
- Webinar
- English
- 05/04/2022
Why are accurate customer promises the cornerstone of an exceptional omnichannel experience?
In the age of omnichannel, customers need visibility and precision throughout the entire purchasing process. Watch our webinar now.
- Webinar
- English
- 10/03/2022
State of Operations Experience Management 2022: learnings from leading brands worldwide
The webinar will feature both high-level market comparisons, as well as deep-dives into the results for each region (in local language!)
- Webinar
- English
- 10/03/2022
State of Operations Experience Management 2022: US Deep Dive
The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the US region.
- Webinar
- English
- 10/03/2022
State of Operations Experience Management 2022: UK Deep Dive
The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the UK region.
- Webinar
- German
- 10/03/2022
State of Operations Experience Management 2022: DACH Deep Dive
The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the German region.
- Webinar
- French
- 10/03/2022
State of Operations Experience Management 2022: France Deep Dive
The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the French region.
- Webinar
- English
- 03/02/2022
What e-commerce trends will define 2022?
Join us to explore the key topics that will define e-commerce this year. Hear expert tips on how your brand can embrace new trends in 2022
- Webinar
- French
- 18/11/2021
Consumer buying behavior: exclusive data to help you unravel the mystery!
Join our webinar and discover exclusive data on the post-purchase experience behavior of French consumers.
- Webinar
- English
- 17/11/2021
Debunking consumer behaviour during peak: Facts and stats about UK customers’ online shopping behaviour revealed
We've united forces with YouGov to bring to you exclusive, UK-specific data about the consumer behavior related to post-purchase experience.
- Webinar
- German
- 17/11/2021
Secrets of an online shopper: facts and figures about consumers' online shopping behavior
We've partnered with YouGov to bring you exclusive data from Germany on consumer behavior in relation to the post-purchase experience.
- Webinar
- English
- 16/11/2021
Secret life of an online shopper: facts and stats about the US online shopping consumer behavior revealed
We've united forces with YouGov to bring to you exclusive, US-specific data about the consumer behavior related to post-purchase experience.
- Webinar
- German
- 26/10/2021
How Internetstores increased customer satisfaction with systematic operations experience management
How Internetstores has succeeded in building a customer-centric corporate structure and increasing customer satisfaction.
- Webinar
- English
- 20/07/2021
Sustainable e-commerce: helping your customers do better
Discover what you can do right now to empower your customers to make more sustainable choices by adopting practices for your brand.
- Webinar
- English
- 17/06/2021
Returns: Addressing the billion-dollar problem in retail
In this webinar, you'll discover how to overcome the challenges and concerns brands and consumers experience during returns.
- Webinar
- English
- 10/06/2021
DTC: Why retention is the new acquisition
There's more to customer retention than meeting expectations. Customer lifetime value is critical to all businesses, especially D2C brands.
- Webinar
- English
- 29/04/2021
State of post-sales customer experience 2021
At parcelLab we have analyzed more than 400 retailers in the US, UK, Germany and France and the findings are seriously surprising.
- Webinar
- English
- 12/04/2021
The new rules of beauty e-commerce
The pandemic has catapulted the health and beauty industry online. The new rules of beauty e-commerce require retailers to take a proactive approach to using technology to help focus the customer experience on the shopper.
- Webinar
- English
- 15/12/2020
parcelLab in one minute
Have you ever wondered what parcelLab actually does and how our service works? Watch our video and out what we are doing in only one minute.
- Webinar
- English
- 17/06/2020
How customer behaviour has changed during Covid-19
Do you know how your customers behavior changed and how many more customers are tracking their orders since 23 March 2020?
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