Streamline claims management
Reclaim time, revenue, and customer trust with parcelLab. Automate claims processing, reduce manual workload, and enhance customer satisfaction while recovering costs from carriers faster than ever.
What we deliver
Automate claims processing to reduce manual work, improve efficiency and lower operational costs.
Quickly identify affected parcels and generate carrier-compliant reports, ensuring faster reimbursements and reduced revenue loss.
Enable self-service issue reporting, improving transparency, reducing frustration, and boosting customer satisfaction & loyalty.
Provide carriers with all necessary claim data in compliant format, minimizing back-and-forth delays and accelerating claim resolution times.
Reduce manual workload for customer service teams and process claims faster.
Brands can reduce revenue leakage and achieve higher success with carrier claims.
Maximize recovery rates and get faster turnaround on automated carrier-compliant reports.
Streamline every step of the claims process and provide faster resolutions, reduce manual work, and recover revenue.
KEY FEATURES:
Give customers control with a seamless self-service claims experience, while easing the load on your support team.
KEY FEATURES:
Work smarter with carriers using clear data and shared insights to speed up resolutions and improve performance.
KEY FEATURES:
Get full visibility into claims performance and uncover insights that help you reduce losses and improve operations.
KEY FEATURES:
With parcelLab’s delivery experience platform, brands can take full control of tracking, updates, and customer communication—offering a branded portal, real-time notifications, and complete shipment visibility to reduce WISMO, build trust, and turn deliveries into a seamless brand experience
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it—here’s what our customers say.
parcelLab user
Validated reviewer via G2
“It is allowing us to view if clients are receiving all the correct emails which allows us to then be prepared when clients come back and advise they haven’t recieved any communication as of yet.”
parcelLab user
Validated reviewer via G2
“[I like] how easy it is to see all details about the shipments belonging to one single order in the case of multiple replacements. Really easy to see if customer has had previous claims, when working in customer care.”
parcelLab user
Validated reviewer via G2
“It is solving the issue of having to track customer claims in a spreadsheet. Way more efficient. And I can see all details on one page.”
What our customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
By offering a self-service claims portal, customers can report lost, delayed, or damaged shipments without contacting support. They receive automated updates on claim status, eliminating the need for follow-ups and significantly reducing WISMO-related inquiries.
parcelLab automates claims filing and carrier-compliant report generation, ensuring faster processing and higher claim approval rates. Businesses can quickly identify affected shipments, reclaim costs with minimal effort, and reduce revenue losses from delivery issues.
The platform consolidates all necessary claim data, including tracking details, order history, and claim reasons, into a single, structured export. This reduces back-and-forth communication with carriers, speeds up resolution times, and helps businesses optimize carrier performance based on recurring issue insights.
