Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Streamline claims management
Transform lost and damaged package claims into opportunities for efficiency and trust
Reclaim time, revenue, and customer trust with parcelLab. Automate claims processing, reduce manual workload, and enhance customer satisfaction while recovering costs from carriers faster than ever.
What we deliver
While keeping customers engaged across the delivery journey, retailers can also
Save time and resources
Automate claims processing to reduce manual work, improve efficiency and lower operational costs.
Maximize claims recovery
Quickly identify affected parcels and generate carrier-compliant reports, ensuring faster reimbursements and reduced revenue loss.
Enhance customer experience
Enable self-service issue reporting, improving transparency, reducing frustration, and boosting customer satisfaction & loyalty.
Streamline carrier communication
Provide carriers with all necessary claim data in compliant format, minimizing back-and-forth delays and accelerating claim resolution times.
Resolve claims faster, with less effort and better results
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Faster claims resolution
Reduce manual workload for customer service teams and process claims faster.
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Reduction in lost revenue
Brands can reduce revenue leakage and achieve higher success with carrier claims.
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Improved carrier claim success rate
Maximize recovery rates and get faster turnaround on automated carrier-compliant reports.
Ready to get started?
Turn your delivery experience into a competitive advantage
With parcelLab, you can
Automate claims and recover lost revenue
Streamline every step of the claims process and provide faster resolutions, reduce manual work, and recover revenue.
KEY FEATURES:
- Centralize all claims-related order data, including tracking details, order history, and carrier information, into a single exportable file, eliminating manual data gathering
- Enable auto-escalation of claims based on predefined conditions, ensuring faster turnaround and maximizing recovery rates
- Customize claims categories such as “Lost in Transit,” “Damaged Items,” or “Delivered Not Received” to match specific business needs
Let customers report issues instantly
Give customers control with a seamless self-service claims experience, while easing the load on your support team.
KEY FEATURES:
- Empower customers with a self-service claims portal, allowing them to report lost, delayed, or damaged shipments without contacting support
- Increase transparency and customer confidence by offering real-time claim status updates and automated notifications
- Reduce customer frustration and WISMO tickets by giving them a clear, guided resolution process—faster claims mean improved brand loyalty
Collaborate seamlessly with carriers
Work smarter with carriers using clear data and shared insights to speed up resolutions and improve performance.
KEY FEATURES:
- Eliminate back-and-forth with carriers by providing detailed, standardized claims reports, ensuring faster issue resolution
- Proactively address recurring delivery issues with carrier-specific insights, allowing businesses to negotiate better service-level agreements (SLAs)
Manage claims effectively with actionable insights
Get full visibility into claims performance and uncover insights that help you reduce losses and improve operations.
KEY FEATURES:
- Access customizable reports with key data points like tracking numbers, order details, claim reasons, and claim outcomes for full visibility
- Identify patterns in claims to prevent revenue leakage, helping businesses take proactive measures to reduce losses and operational inefficiencies
- Benchmark performance across carriers and fulfillment centers, ensuring claims management evolves with business needs and logistics efficiency
Process claims & warranties instantly with our AI-powered Agent
Built for Experience Designers dedicated to post-purchase excellence
With parcelLab’s delivery experience platform, brands can take full control of tracking, updates, and customer communication—offering a branded portal, real-time notifications, and complete shipment visibility to reduce WISMO, build trust, and turn deliveries into a seamless brand experience
Why users love parcelLab
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it—here’s what our customers say.
parcelLab user
Validated reviewer via G2
“It is allowing us to view if clients are receiving all the correct emails which allows us to then be prepared when clients come back and advise they haven’t recieved any communication as of yet.”
parcelLab user
Validated reviewer via G2
“[I like] how easy it is to see all details about the shipments belonging to one single order in the case of multiple replacements. Really easy to see if customer has had previous claims, when working in customer care.”
parcelLab user
Validated reviewer via G2
“It is solving the issue of having to track customer claims in a spreadsheet. Way more efficient. And I can see all details on one page.”
What our customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
Your questions, answered
By offering a self-service claims portal, customers can report lost, delayed, or damaged shipments without contacting support. They receive automated updates on claim status, eliminating the need for follow-ups and significantly reducing WISMO-related inquiries.
parcelLab automates claims filing and carrier-compliant report generation, ensuring faster processing and higher claim approval rates. Businesses can quickly identify affected shipments, reclaim costs with minimal effort, and reduce revenue losses from delivery issues.
The platform consolidates all necessary claim data, including tracking details, order history, and claim reasons, into a single, structured export. This reduces back-and-forth communication with carriers, speeds up resolution times, and helps businesses optimize carrier performance based on recurring issue insights.
Design experiences that create customers for life
