Products
Integrations
Software solutions, particularly those needing system records, can overburden IT teams, turning essential updates into time-consuming tasks.
Friction
Lack of Internal Resources
Most IT teams are dealing with competing resources on existing projects and many post-purchase experience solutions do not offer multiple integration options. Instead, it could take as much as five months for simple tracking and communication options on a post-purchase order page which leads to a frustrating implementation experience.
Friction
Inconsistent Access to Carrier Data
Carrier access interfaces are not all equal. Without access to the best carrier interface (typically a private interface), existing solutions may not access important data such as personal information like the name of a neighbor, location of a safe place, and collection codes for pick-up locations – all critical for providing an optimal customer experience.
Friction
Data Retrieval Solution Isn't Scalable
If a vendor’s data retrieval solution is not scalable with shipping volumes, this creates unforeseen problems, such as delayed event transfer, long API processing times, failed requests, and creates system downtime. Even if the initial access gets established, most solutions will abandon your brand without offering continuous monitoring which then leads to a poor customer experience and increased WISMO/R inquiries.
Solution
Empower Your Team
Maximize your technology investment with a returns management vendor that ensures smooth movement of data between systems. With parcelLab, you can
- Future-proof your tech stack
- Trust that integrations are continuously monitored
- Access your data anytime with ease
- Integrate faster and see results quicker
Case Study: Specialty Women’s Apparel Retailer
With an annual global revenue of over $2 billion, this brand is experiencing the benefits of lightweight tactical integrations.
Then
Experiencing a Time Crunch
This retailer had a deadline to switch from their post-purchase provider to parcelLab. They had a very busy roadmap with limited developmental resources. With one open sprint window to manage development, they had sufficient time for testing but no further wiggle room.
Now
Multiple Lightweight Options
parcelLab implemented their entire return portal and communications within one of the retailer’s 2-week sprint cycles. Our team leveraged a smart replacement API endpoint and managed all data transformation to reduce the effort required from the retailer. Additionally, this included an integration with their warehouse, enabling this brand to send 10% more emails, such as warehouse alerts, which reduced WISMO inquiries.
More Retail Examples
Overhauling Integrations
Granular monitoring from event timestamp to availability in parcelLab’s system enabled this supermarket retailer’s carrier team to focus on overhauling integrations based on clear priorities. Over the course of 3 months, parcelLab reduced the average delay from 3 hours to 30 minutes.
More Retail Examples
Unforeseen Challenges
This outdoor recreational products retailer was previously using a vendor who hadn’t implemented some of their carriers for the returns process at any stage due to unforeseen challenges. By switching to parcelLab, this retailer now has access to full service integration and monitoring, meaning they have access to all their carriers and can provide a better customer experience for their global customers.
Get Up and Running Quickly With parcelLab
Turn potential dissatisfaction into an opportunity for revenue retention and growth by digitizing your returns, warranty, and exchanges process.
Digital Returns Portal
Front-end digital experience easily embedded on your site by JavaScript snippet.
Track & Communicate
Deliver personalized post-purchase emails and a page for tracking return status end-to-end.
Exchanges
Facilitate product exchanges for same-SKU variations like color or size through self-service.
Personalization Capabilities
Drive web traffic and repeat purchases with hyper-relevant content to engage your customers.
Custom Eligibility Rules
Reduce invalid returns by setting custom rules and reasons to reinforce return policies.
Order API Connection
Ensure best-practice data access with no compromise on data privacy.
Multi-Label & Split Returns
Handle complex multi-item returns requiring more than one label, returning to one or more locations.
Comprehensive RMA Sharing
Reduce manual warehouse processing and enable further automation.
Confirmation Page Survey
Collect customer rating and reviews on the confirmation page.
Frequently Asked Questions
What specific steps can a retailer take to minimize integration overhead when implementing a new returns management system?
Retailers can minimize integration overhead by choosing returns management systems designed for easy integration, using standardized APIs, and selecting platforms with pre-built integrations for popular e-commerce systems.
How do integration challenges vary by the size of the retailer or the complexity of their inventory?
Integration challenges typically increase with the size of the retailer and complexity of their inventory. Larger retailers with more diverse inventories might need more sophisticated solutions that can handle a wider range of products and return scenarios.
What are the long-term benefits of overcoming high integration overhead for retailers?
Overcoming high integration overhead can significantly improve operational efficiency, reduce costs associated with returns processing, and enhance the customer experience by providing faster, more reliable service.
Can retailers leverage existing infrastructure to reduce the burden of new integrations, and if so, how?
Retailers can leverage existing infrastructure by choosing returns management solutions that are compatible with their current systems. Integration platforms as a service (iPaaS) can also be used to streamline the integration of new solutions with existing ones.
Future-Proof Your Tech Stack
Fast-track integration, optimize operations, and boost customer satisfaction.
Book a Demo Today