Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Make returns seamless
Turn returns into revenue, retention and loyalty
Most brands see returns as a cost center. Industry leaders? We use returns as a strategic growth engine. Reinvent returns into a loyalty-building experience with parcelLab’s innovative solutions.
Are returns costing you customer loyalty?
A clunky returns process frustrates customers and damages your brand. A seamless returns solution not only retains customers, but also turns them into advocates, transforming challenges into opportunities.
Create brand-positive moments
Make every customer interaction—even a return—an opportunity to reinforce your brand’s promise. From tone of voice to personalised touchpoints, ensure your returns experience feels as intentional and on-brand as every other part of the journey.
Retain revenue with exchanges
Keep revenue in your ecosystem by encouraging customers to exchange instead of refund. Offer smart, AI-driven recommendations for alternative products and make the exchange process seamless—turning potential churn into a chance to upsell.
Leverage data for insights
Transform your returns data into actionable insights. Identify patterns in product issues, sizing concerns, or shipping delays to improve product development, reduce returns over time, and make data-backed decisions across teams.
Cut operational costs
Streamline your reverse logistics with automated workflows that remove manual effort and reduce human error. Save time and resources across support, warehouse, and ops teams—freeing them up to focus on higher-impact work.
From return to conversion – effortless, automated, and built for retention
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Fewer returns
Provide self-service options, create transparency in return transit times, and set custom eligibility rules to reduce returns.
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More repeat purchases
Offer digital returns alternatives through exchanges or store credits to maximize repeat purchases.
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New touchpoints
Create meaningful moments during the returns journey by proactively updating customers at every step—reducing uncertainty, building trust, and deflecting unnecessary support inquiries.
Ready to get started?
Seize control of your delivery experience today
With parcelLab’s returns management software you can
Track and inform returns status
Gain full visibility into returns with real-time tracking and automated updates.
KEY FEATURES:
- Monitor return shipments from initiation to final processing with a centralized dashboard and support for multiple return methods.
- Automate return notifications across email, SMS, and push to keep customers informed. Use analytics to track return trends and optimize refund timelines.
- Seamlessly integrate with Zendesk and Salesforce, enabling support teams to access tracking data and resolve return inquiries faster.
Self-service returns portal
Empower customers with policy-driven, self-service returns while maximizing retention.
KEY FEATURES:
- Define tailored return policies with configurable windows and product-specific eligibility rules. Offer flexible compensation options like store credit, and smart exchanges.
- Automate operations with warehouse integrations for instant refund processing, fraud detection, and real-time inventory updates.
- Provide customers with multiple return methods, including QR codes, print-at-home labels, and in-store drop-offs, powered by 50+ carrier integrations.
Personalize the returns journey
Create an efficient returns journey with AI-powered automation and intelligent, personalized workflows.
KEY FEATURES:
- Optimize return processing with AI-driven approvals, fraud detection, and smart logistics to cut costs and improve efficiency. Configure personalized return rules with dynamic eligibility and flexible return periods.
- Keep customers informed with real-time updates via email, SMS, WhatsApp, and branded tracking pages. Automate warehouse operations with instant return verification, real-time sync, and rapid refunds.
- Unify online and in-store returns, expand drop-off options, and offer flexible return methods for maximum convenience.
Forecast returns volume
Anticipate and manage return spikes with AI-driven forecasting and anomaly detection.
KEY FEATURES:
- Automatically detect unusual return patterns, prevent warehouse congestion and improve processing efficiency. Optimize peak periods by integrating promotional and seasonal sales data.
- Gain actionable insights with granular reports on return trends, revenue impact forecasting, and return reason analysis.
- Seamlessly integrate with WMS, ecommerce, and CRM platforms for centralized data and smarter decision-making.
Offer flexible returns
Provide a hassle-free return experience with options that fit every customer.
KEY FEATURES:
- Enable partial and split returns, smart routing, and real-time tracking for every return segment. Offer flexible methods like QR codes, in-store drop-offs, and premium pickup for high-value items.
- Adapt policies dynamically with VIP extensions, product-specific rules, and seasonal adjustments. Streamline global returns with automated cross-border processing.
- Maximize convenience with multiple return methods, including print-at-home labels, QR codes, in-store drop-offs, and premium doorstep pickup for high-value items.
Built for retail teams that care about customer experience
Work seamlessly with your existing tools
Supercharge your delivery operations with parcelLab’s 550+ global carrier integrations for smooth, reliable shipping. Our rapid onboarding gets new carriers up and running in under four weeks with minimal effort. Plus, with dedicated carrier management, flexible integration options (API, webhook, or file-based), and real-time analytics, you get full visibility and control over your logistics—so you can keep improving every step of the way.
29%
increase in revenue per email with AI-powered email personalization
“A lot of managed solutions redirect customers to their own landing page for post-purchase experience, which means they’re not on the True Classic landing page.
This scenario requires a ton of work to update and change a whole separate landing page that isn’t even ours. Whereas now we have a dedicated landing page that’s on our site controlled by our development team. Consumers are landing directly on our site through that post-purchase experience which is very impactful and adds incremental value.”
Breanna Moreno
VP of Customer Experience, True Classic
What our customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
Why users love parcelLab
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it – here’s what our customers say.
Maroš L., Apparel & Fashion
Validated reviewer via G2
“What I appreciate most about parcelLab is their exceptional approach to managing returns and exchanges. Their “Retain” feature allows for highly customizable return experiences, offering the ability to set return rules, restrictions, exceptions, and refund policies. This level of granularity ensures that I can manage returns exactly the way I want, making the process more efficient and customer-friendly.”
parcelLab user, Apparel & Fashion
Validated reviewer via G2
“parcelLab simplifies our entire returns management process. Their specialized features for warranty cases let customers upload photos and set handling rules, streamlining complex issues. Additionally, their exchange features automatically trigger new orders for sizing issues, helping to recover lost revenue. In short, parcelLab efficiently manages our returns and exchanges while also aiding in revenue recovery.”
parcelLab user, Apparel & Fashion
Validated reviewer via G2
“parcelLab has been a game-changer, particularly in the post-purchase and returns experience. It plays a crucial role in our approach, allowing us to offer tailored shipping interactions and streamline the returns process for customers.”
parcelLab user
Validated reviewer via G2
parcelLab has redefined our strategy, resulting in a notable rise in revenue. The platform facilitates the effortless display of related products and simplifies exchanges, offering more than mere logistic solutions.
Praveen R., Retail
Validated reviewer via G2
“parcelLab has reduced the frustration previously felt by both customers and our customer service team during the returns process. Their solution has brought much-needed transparency.”
parcelLab user
Validated reviewer via G2
“Upon implementing parcelLab, we experienced an immediate ~20% drop in WISMR requests, which significantly lowered the load on our customer service team. Their satisfaction has noticeably improved along with that of our customers.”
Ankur R., IT
Validated reviewer via G2
“It’s now way easier to handle returns and keep customers informed. The consistent experience across regions is strengthening our brand, and the insights from the data are helping us improve – our customers are happier and coming back.”
Your questions, answered
parcelLab connects with your e-commerce platform, carrier network, and warehouse management system to streamline returns. Integration can be done via API, webhook, or file-based transfers, depending on your setup.
Yes, parcelLab allows businesses to define custom return rules based on factors like product category, customer segment, return reason, and location. This ensures tailored return experiences and compliance with internal policies.
parcelLab offers analytics on return rates, processing times, refund issuance, and customer behavior. Businesses can track trends by SKU, region, or customer segment to optimize operations and reduce preventable returns.
Automated return notifications can be sent via email, SMS, or branded tracking pages, keeping customers updated at every stage of the process. Notification triggers and messaging can be customized.
Turn deliveries into brand moments
