Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
With our AI post-purchase platform, you can automate workflows, predict issues before they happen, and turn post-purchase into a competitive advantage. Optimize operations, drive revenue, and keep customers coming back – all without the extra effort.
Don’t wait for issues to pile up. Spot delivery delays, WISMO risks, and return spikes early with AI-powered predictions, so you can act before customers are impacted.
Give your service teams everything they need to resolve issues faster. AI-powered chatbots, centralized order and tracking data, and automated workflows cut down inquiries and speed up resolutions.
Turn post-purchase moments into growth opportunities with AI-driven personalization, product recommendations, and targeted messaging that increase conversions, encourage repeat purchases, and boost retention.
Let AI do the heavy lifting and cut down on manual effort with intelligent automation, smart agents, and self-service tools that free up resources while delivering a seamless post-purchase experience.
Set clear expectations with real-time delivery promises and personalized options that keep customers reassured and engaged.
Keep customers informed with AI-powered tracking and self-service solutions, reducing support costs while enhancing their experience.
Optimize staffing and logistics with AI-powered predictions, ensuring seamless returns management.
Boost efficiency and customer satisfaction with AI agents that handle tasks, resolve issues, and streamline key post-purchase processes.
KEY FEATURES:
Work smarter, not harder. Automate workflows, streamline customer service, and give your team the AI-powered tools they need to deliver faster, better experiences.
KEY FEATURES:
Anticipate customer needs and optimize operations with real-time data and machine learning so you’re always one step ahead.
KEY FEATURES:
Engage customers effortlessly with AI-driven personalization that saves time and boosts revenue.
KEY FEATURES:
WISMO resolution agent
Give customers instant answers with intelligent, conversational AI that automatically handles up to 40% of WISMO calls. It delivers data-rich, automated responses while seamlessly escalating complex issues when needed.
Fraud protection agent
Stop fraud before it happens. AI-powered profiling detects bad actors in real-time, blocks refunds, and reduces fraud by up to 80%, keeping your deliveries and returns secure.
Escalation handling agent
Stay ahead of shipping issues with AI that detects exceptions, identifies risks, and reforecasts deliveries automatically. With 24/7 monitoring across hundreds of carriers, you can resolve problems before customers even notice.
Revenue recovery agent
Prevent revenue loss with AI-powered, personalized outreach that re-engages customers with tailored offers and transforms returns into retention.
Supercharge your delivery operations with parcelLab’s 550+ global carrier integrations for smooth, reliable shipping. Our rapid onboarding gets new carriers up and running in under four weeks with minimal effort. Plus, with dedicated carrier management, flexible integration options (API, webhook, or file-based), and real-time analytics, you get full visibility and control over your logistics—so you can keep improving every step of the way.
parcelLab’s AI agents automate routine customer interactions, handling WISMO inquiries, claims processing, and revenue recovery. With assistive agents supporting human teams and autonomous agents executing tasks independently, retailers can scale customer service, logistics, and post-purchase operations while reducing manual effort and optimizing efficiency.
AI enhances the post-purchase experience by automating workflows, predicting delivery delays, and personalizing customer communication. With AI-driven insights, retailers can proactively resolve issues, reduce WISMO inquiries, and increase customer satisfaction, all while streamlining operations and lowering costs.
Yes, parcelLab seamlessly integrates with major eCommerce platforms like Shopify, Magento, and SAP, as well as customer service tools like Salesforce, Zendesk, and Gorgias. This ensures real-time access to order tracking data, AI-powered automation, and enhanced support efficiency.
parcelLab’s predictive analytics capabilities analyze historical and real-time data to accurately predict delivery timelines and delays before they happen. This allows retailers to keep customer informed proactively, reducing unnecessary support tickets and improving the overall delivery experience.
AI-powered engagement tools like the AI Email Editor, Customer Segmentation, and Product Recommendation ensure personalized, timely communication. This leads to higher customer retention, increased upsell opportunities, and stronger brand loyalty, driving long-term revenue growth.