Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab AI
We’re ushering in a new era of post-purchase excellence with AI seamlessly embedded across our platform. Smarter tools, intelligent workflows, and deeper 1:1 personalization drive efficiency, boost loyalty, and unlock growth. Turn every customer interaction into a competitive advantage.
Are manual, time-consuming processes holding you back?
With our AI post-purchase platform, you can automate workflows, predict issues before they happen, and turn post-purchase into a competitive advantage. Optimize operations, drive revenue, and keep customers coming back – all without the extra effort.
Resolve issues before they arise
Don’t wait for issues to pile up. Spot delivery delays, WISMO risks, and return spikes early with AI-powered predictions, so you can act before customers are impacted.
Smarter support, happier customers
Give your service teams everything they need to resolve issues faster. AI-powered chatbots, centralized order and tracking data, and automated workflows cut down inquiries and speed up resolutions.
Turn every touchpoint into revenue
Turn post-purchase moments into growth opportunities with AI-driven personalization, product recommendations, and targeted messaging that increase conversions, encourage repeat purchases, and boost retention.
Work smarter with AI automation
Let AI do the heavy lifting and cut down on manual effort with intelligent automation, smart agents, and self-service tools that free up resources while delivering a seamless post-purchase experience.
Smarter operations, happier customers, and higher conversions with AI
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Higher conversion
Set clear expectations with real-time delivery promises and personalized options that keep customers reassured and engaged.
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Fewer WISMO inquiries
Keep customers informed with AI-powered tracking and self-service solutions, reducing support costs while enhancing their experience.
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More accurate returns forecasting
Optimize staffing and logistics with AI-powered predictions, ensuring seamless returns management.
Ready to get started?
Seize control of your delivery experience today
With parcelLab, you can
Execute with AI agents
Boost efficiency and customer satisfaction with AI agents that handle tasks, resolve issues, and streamline key post-purchase processes.
KEY FEATURES:
- Assistive agents: Help your team work faster with AI-driven insights that automate repetitive tasks while keeping them in charge
- Autonomous agents: Resolve WISMO inquiries, process claims, and recover revenue—no manual effort needed
- Conversational returns: Let customers manage returns effortlessly through AI-powered chat, WhatsApp, and self-service portals
Simplify with AI
Work smarter, not harder. Automate workflows, streamline customer service, and give your team the AI-powered tools they need to deliver faster, better experiences.
KEY FEATURES:
- AI-powered agents: Handle WISMO inquiries, automate claims, and resolve issues before they become problems
- Copilot-powered automation: Get real-time AI guidance to simplify workflows and make automation effortless
- Journey Manager: Easily design and optimize customer journeys with an intuitive, self-service flow builder
- Seamless customer service integration: Give agents a centralized view of order, tracking, and communication data inside platforms like Salesforce, Zendesk, and Gorgias
Predict with AI
Anticipate customer needs and optimize operations with real-time data and machine learning so you’re always one step ahead.
KEY FEATURES:
- Predictive delivery promises: Provide ultra-accurate, AI-driven delivery estimates with 92% precision to boost confidence and conversions
- Predictive delivery delays: Spot shipment delays before customers do, and notify them before they even ask
- Better returns forecasting: Optimize staffing and logistics by predicting return volumes with 40% increased accuracy
Personalize with AI
Engage customers effortlessly with AI-driven personalization that saves time and boosts revenue.
KEY FEATURES:
- AI email editor: Create and translate post-purchase emails instantly in over 160 languages while keeping your brand voice consistent
- Smart customer segmentation: Reach the right customers at the right time with targeted, data-driven post-purchase experiences
- Personalized product recommendations: Boost upsells and cross-sells with AI-powered suggestions tailored to each shopper
Explore parcelLab’s AI Agents for smart automation
WISMO resolution agent
Give customers instant answers with intelligent, conversational AI that automatically handles up to 40% of WISMO calls. It delivers data-rich, automated responses while seamlessly escalating complex issues when needed.
Fraud protection agent
Stop fraud before it happens. AI-powered profiling detects bad actors in real-time, blocks refunds, and reduces fraud by up to 80%, keeping your deliveries and returns secure.
Escalation handling agent
Stay ahead of shipping issues with AI that detects exceptions, identifies risks, and reforecasts deliveries automatically. With 24/7 monitoring across hundreds of carriers, you can resolve problems before customers even notice.
Revenue recovery agent
Prevent revenue loss with AI-powered, personalized outreach that re-engages customers with tailored offers and transforms returns into retention.
Built for retail teams that care about customer experience
Work seamlessly with your existing tools
Supercharge your delivery operations with parcelLab’s 550+ global carrier integrations for smooth, reliable shipping. Our rapid onboarding gets new carriers up and running in under four weeks with minimal effort. Plus, with dedicated carrier management, flexible integration options (API, webhook, or file-based), and real-time analytics, you get full visibility and control over your logistics—so you can keep improving every step of the way.
29%
revenue growth
“Our partnership with True Classic has been all about enhancing transparency and reducing friction in the post-purchase experience. By providing clear, proactive delivery updates, we’ve helped significantly decrease shipment-related inquiries while improving customer confidence. It’s exciting to see how these improvements have not only elevated customer satisfaction but also driven measurable revenue impact.”
Mac Gaskill
Customer Success Manager for True Classic
What our customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
Why users love parcelLab
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it – here’s what our customers say.
Niklas R., Rencore
Validated reviewer via G2
“After using AfterShip for a while, we started looking for more customization to better align with our brand’s evolving persona. That’s when we discovered parcelLab and decided to make the switch. parcelLab held promise with its customization features. Unlike the somewhat rigid template options in AfterShip, parcelLab offered a more flexible platform, letting us tailor our post-purchase communications more flexible.”
Kai W., Retail
Validated reviewer via G2
“The tool has allowed us to excel in our customer communication journeys. The best upsides are the span of customizability, the option to segment on many different data points, and the dedicated support team we received.”
parcelLab user
Validated reviewer via G2
“parcelLab solves the problem of uncertainty due to intrasparent parcel status on customers as well as on retailers side and manual efforts for Dev and customer care team. Reduces customer requests, increases forecasting capabilities and automates manual processes.”
parcelLab user
Validated reviewer via G2
parcelLab has redefined our strategy, resulting in a notable rise in revenue. The platform facilitates the effortless display of related products and simplifies exchanges, offering more than mere logistic solutions.
Praveen R., Retail
Validated reviewer via G2
“parcelLab has reduced the frustration previously felt by both customers and our customer service team during the returns process. Their solution has brought much-needed transparency.”
parcelLab user
Validated reviewer via G2
“Upon implementing parcelLab, we experienced an immediate ~20% drop in WISMR requests, which significantly lowered the load on our customer service team. Their satisfaction has noticeably improved along with that of our customers.”
Ankur R., IT
Validated reviewer via G2
“It’s now way easier to handle returns and keep customers informed. The consistent experience across regions is strengthening our brand, and the insights from the data are helping us improve – our customers are happier and coming back.”
Your questions, answered
parcelLab’s AI agents automate routine customer interactions, handling WISMO inquiries, claims processing, and revenue recovery. With assistive agents supporting human teams and autonomous agents executing tasks independently, retailers can scale customer service, logistics, and post-purchase operations while reducing manual effort and optimizing efficiency.
AI enhances the post-purchase experience by automating workflows, predicting delivery delays, and personalizing customer communication. With AI-driven insights, retailers can proactively resolve issues, reduce WISMO inquiries, and increase customer satisfaction, all while streamlining operations and lowering costs.
Yes, parcelLab seamlessly integrates with major eCommerce platforms like Shopify, Magento, and SAP, as well as customer service tools like Salesforce, Zendesk, and Gorgias. This ensures real-time access to order tracking data, AI-powered automation, and enhanced support efficiency.
parcelLab’s predictive analytics capabilities analyze historical and real-time data to accurately predict delivery timelines and delays before they happen. This allows retailers to keep customer informed proactively, reducing unnecessary support tickets and improving the overall delivery experience.
AI-powered engagement tools like the AI Email Editor, Customer Segmentation, and Product Recommendation ensure personalized, timely communication. This leads to higher customer retention, increased upsell opportunities, and stronger brand loyalty, driving long-term revenue growth.
Supercharge your post-purchase with AI
