Make returns seamless
Most brands see returns as a cost center. Industry leaders use returns as a strategic growth engine. Create loyalty-building experiences today with parcelLab’s innovative returns management solutions.
A clunky returns process frustrates customers and damages your brand. A seamless returns management solution not only retains customers but also turns them into advocates, transforming challenges into opportunities.
Make every customer interaction—even a return—an opportunity to reinforce your brand’s promise. From tone of voice to personalized touchpoints, ensure your returns experience feels as intentional and on-brand as every other part of the journey.
Keep revenue in your ecosystem by encouraging customers to exchange instead of a refund. Offer smart, AI-driven recommendations for alternative products and make the exchange process seamless, turning potential churn into a chance to upsell.
Transform your returns data into actionable insights. Identify patterns in product issues, sizing concerns, or shipping delays to improve product development, reduce returns over time, and make data-backed decisions across teams.
Streamline your reverse logistics with automated workflows that remove manual effort and reduce human error. Save time and resources across support, warehouse, and ops teams so they are free to focus on higher-impact work.
Provide self-service options, create transparency in return transit times, and set custom eligibility rules to reduce returns.
Offer digital returns alternatives through exchanges or store credits to maximize repeat purchases.
Create meaningful moments during the returns journey by proactively updating customers at every step, reducing uncertainty, building trust, and deflecting unnecessary support inquiries.
Gain full visibility into returns with real-time tracking and automated updates.
KEY FEATURES:
Empower customers with policy-driven, self-service returns while maximizing retention.
KEY FEATURES:
Create an efficient returns journey with AI-powered automation and intelligent, personalized workflows.
KEY FEATURES:
Anticipate and manage return spikes with AI-driven forecasting and anomaly detection.
KEY FEATURES:
Provide a hassle-free return experience with options that fit every customer.
KEY FEATURES:
Supercharge your delivery operations with parcelLab’s 550+ global carrier integrations for smooth, reliable shipping. Our rapid onboarding gets new carriers up and running in under four weeks with minimal effort. Plus, with dedicated carrier management, flexible integration options (API, webhook, or file-based), and real-time analytics, you get full visibility and control over your logistics—so you can keep improving every step of the way.
29%
increase in revenue per email
“At True Classic, delivering an exceptional customer experience is at the heart of everything we do. Partnering with parcelLab allows us to bring that same commitment to the post-purchase journey – keeping customers informed, reducing frustration, and ensuring every interaction reflects our brand values. With a dedicated tracking page on our site and proactive delivery updates, we’ve not only minimized WISMO inquiries but also strengthened trust and engagement. This partnership has been key in helping us create a seamless, transparent, and customer-first experience from checkout to delivery.”
Jordan Gesky
Senior Customer Experience Manager at True Classic
What our customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it – here’s what our customers say.
Maroš L., Apparel & Fashion
Validated reviewer via G2
“What I appreciate most about parcelLab is their exceptional approach to managing returns and exchanges. Their “Retain” feature allows for highly customizable return experiences, offering the ability to set return rules, restrictions, exceptions, and refund policies. This level of granularity ensures that I can manage returns exactly the way I want, making the process more efficient and customer-friendly.”
parcelLab user, Apparel & Fashion
Validated reviewer via G2
“parcelLab simplifies our entire returns management process. Their specialized features for warranty cases let customers upload photos and set handling rules, streamlining complex issues. Additionally, their exchange features automatically trigger new orders for sizing issues, helping to recover lost revenue. In short, parcelLab efficiently manages our returns and exchanges while also aiding in revenue recovery.”
parcelLab user, Apparel & Fashion
Validated reviewer via G2
“parcelLab has been a game-changer, particularly in the post-purchase and returns experience. It plays a crucial role in our approach, allowing us to offer tailored shipping interactions and streamline the returns process for customers.”
parcelLab user
Validated reviewer via G2
parcelLab has redefined our strategy, resulting in a notable rise in revenue. The platform facilitates the effortless display of related products and simplifies exchanges, offering more than mere logistic solutions.
Praveen R., Retail
Validated reviewer via G2
“parcelLab has reduced the frustration previously felt by both customers and our customer service team during the returns process. Their solution has brought much-needed transparency.”
parcelLab user
Validated reviewer via G2
“Upon implementing parcelLab, we experienced an immediate ~20% drop in WISMR requests, which significantly lowered the load on our customer service team. Their satisfaction has noticeably improved along with that of our customers.”
Ankur R., IT
Validated reviewer via G2
“It’s now way easier to handle returns and keep customers informed. The consistent experience across regions is strengthening our brand, and the insights from the data are helping us improve – our customers are happier and coming back.”
parcelLab connects with your eCommerce platform, carrier network, and warehouse management system to streamline returns. Integration can be done via API, webhook, or file-based transfers, depending on your setup.
Yes, parcelLab allows businesses to define custom return rules based on factors like product category, customer segment, return reason, and location. This ensures tailored return experiences and compliance with internal policies.
parcelLab offers analytics on return rates, processing times, refund issuance, and customer behavior. Businesses can track trends by SKU, region, or customer segment to optimize operations and reduce preventable returns.
Automated return notifications can be sent via email, SMS, or branded tracking pages, keeping customers updated at every stage of the process. Notification triggers and messaging can be customized.
