Guide

The final hurdle: The 30-day guide for peak season success

Peak seasons bring both opportunities and challenges for retailers. This guide provides best practices, a 30-day prep checklist, and proven strategies to optimize operations, enhance customer experience, and drive peak-season success.
October 9, 2024

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Guide summary

Peak seasons are times of increased online shopping activity, presenting both opportunities and challenges for retailers. To ensure a successful peak season, retailers must have a well-planned strategy that addresses the unique demands of this time of year.

This comprehensive guide outlines the challenges faced by customer service, marketing, digital, logistics, supply chain, e-commerce, and operations teams during peak season and provides practical solutions.

In this guide, you’ll learn about

  • A 30-day prep checklist for each team to ensure they are prepared for the influx of orders
  • Best practices from leading retailers
  • Strategies for optimizing operations and enhancing the customer experience during peak season

Peak season isn’t just about Black Friday and Cyber Monday. As shopping habits shift, retailers must be prepared to manage demand spikes across multiple peak periods throughout the year.

Understanding customer expectations and operational challenges during peak season is essential for success. These key insights reveal what matters most to consumers and where retailers must focus their efforts.

Key stats that matter

From customer service to logistics, every team plays a role in peak season success. Our 30-day checklist and best practices ensure that all departments are ready to deliver a seamless experience.

Explore our 30-day checklist and best practices for retail teams