eTail is a leading eCommerce and omnichannel retail conference where top retail minds meet, collaborate, and learn about current disruptions and future changes in the industry.
We were thrilled to attend eTail Palm Springs 2025, held from February 24 to 27, 2025, at the JW Marriott Desert Springs,where eCommerce leaders explored the latest industry innovations.
Keynotes, panels, and case studies covered AI-driven commerce, omnichannel engagement, and data-driven growth strategies to stay competitive. Attendees gained insights on optimizing digital experiences and driving long-term success.
Beyond sessions, eTail provided networking opportunities to connect with peers, share best practices, and discover new solutions to enhance eCommerce strategies in an evolving market.
“Retailers who rethink returns as a loyalty driver—not just a necessity—can turn post-purchase into a real competitive advantage. eTail was the perfect place to explore these game-changing strategies.”
Zack Hamilton, SVP, Head of Growth Strategy
Keynote panel
Revamping returns for a hassle-free customer experience
This keynote panel explored strategies for redesigning return processes to prioritize customer convenience and satisfaction.
Attendees learned
How brands successfully revamped their return processes to enhance the customer experience
The implementation of technology-driven solutions for seamless return initiation and tracking
Optimization of policies and logistics to minimize costs while improving efficiency
The use of data analytics to understand return trends and refine customer retention strategies
Attendees gained valuable insights into how leading retailers transformed returns from a pain point into a competitive advantage.
Why parcelLab?
Keynote panel
