Deliver the uncomplicated returns experience your customers really want

Reduce costs. Recover revenue. Accelerate repeat purchases.

Improve your returns experience
Female person trying out clothes at home before returning them
Person returning a bicycle helmet because color is not as expected
 

Optimize your experience to reduce ecommerce returns

Your returns experience implementation team will help you prepare a combination of approaches to reduce ecommerce returns that fits your business strategy.

  • Customize return rules and reasons to reinforce your policy and reduce invalid and uneconomical returns

  • Enhance post-purchase communications to educate customers about product setup and features so they return less

  • Collect and analyze returns data quicker so you can understand why customers are returning and find solutions

  • Request or confirm more information or require picture upload for proof of defect in warranty cases

 

Recover returns revenue & drive repeat purchases

A streamlined and uncomplicated process of returning items sets the stage for an excellent returns experience for your customers, encouraging brand loyalty and increasing the chance for repurchase. You’ll have the flexibility to adapt the parcelLab returns platform for your specific needs.

  • Promote exchange or store credit instead of return and refund

  • Trigger early refunds before items are processed

  • Offer a unique returns experience for your VIPs

Your return's on its way notification messages
Register your return with a returns portal
 

Minimize issues that drive customer outreach and enable service teams

With a flexible self-service returns and warranty platform, you can answer all your customers’ questions about what’s eligible for return, or warranty repair or replacement. Integrations with Zendesk and SAP can automatically generate tickets for more complex returns started through the online platform, with all the product information, photos and label details needed. So, customer service agents can approve, and close tickets faster and further reduce customer outreach and effort.

 

Reduce returns and warranty costs with operational efficiency

For returns that can’t be avoided, you can still focus on efficiencies that drive down costs. With returns data flowing into warehouse systems, you can forecast return volumes each day and reduce warehouse processing time with more data on what’s in each package and why it’s being returned.

Returns operations with a delivery person
successful paperless return with smartphone qr code
 

Lessen your environmental impact

Save on wasted paper and packaging as well as carbon emissions from reverse logistics. With a flexible and customized digital returns experience, you can drop shipping labels and RMA slips from orders and save a ton of paper per year. With custom returns rules and reasons enabled, you’ll see an even bigger reduction on the environmental impact of reverse transportation from out of policy items being sent back. And for returns that can’t be avoided, using QR or bar codes for no label drop-off can give customers the option to return locally and further save on printing, packaging and emissions impacts.

Christian Sailer

Thanks to parcelLab, we were able to improve customer communication and make it more transparent. Weltbild puts its customers center stage across the entire customer journey – no matter where they are at the time. This gives them an all-round good shopping experience.

Christian Sailer Chairman of the Management Board
Christian Sailer
Image Description

5%
Fewer returns in under a month

7.5%
Reduction in customer inquiries

75%
Post-purchase email open rate

 

Take your returns and warranty management platform to the next level
Features that give you flexibility to build the experience you want

 

Returns Communication

Multichannel communications with shipping, processing and refund notifications.

 

Data Security & Privacy

Only store data for 90 days. SOC 2 Type I, HIPAA, and ePrivacy certified.

 

Reduce Labels

Print at home labels. Create multiple labels. QR or bar codes for no label pickup or drop-off options.

 

Flexible Reasons

Create custom reasons or enable extended reasons for warranty or repair.

 

Flexible Rules

Set rules based on time, product type, customer segments, product value or return reasons.

 

Customs handling & Additional paperwork 

Support your customs process and attach order confirmations, invoices, customs slips, and return labels.

 

Customer Service Integration

Enable agents with parcelLab’s portal or with SAP and Zendesk integrations for a single view of order details, shipping status, communications, and full buying history. Auto generate tickets for complex returns.

 

Picture Upload & Additional Data

Collect photos, comments, second-hand owner details, or claims information on purchases through third-party providers for warranty or claims handling.

 

Exchanges & Refunds

Offer instant first scan refunds. Gift cards or product exchanges.

 

Product recommendations

Recommend sizes or replacement products based on return reasons.

 

Segment customers

Create unique experiences for different customer segments. Like offering immediate refunds for VIPs.

Featured Capabilities

integrate your system with parcelLab

Integrations

We’re flexible. Send order data by file, API, webhook or stream, and we’ll take care of the rest. Take advantage of our standard integrations with most shop systems such as Shopify, Magento, and SAP.

integrate carriers like tnt, ups, dpd and dhl with parcelLab

Carriers

We’ve got integrations with hundreds of the most common carriers around the globe and we add new carriers every week. Our dedicated carrier team keeps integrations and data updated and optimized for consistent and clear communications.

Master your Post-Purchase Experience with us