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  • AI Agents

Sparkle

Why parcelLab?

Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe

Find out more

 

  • SquaresFour

    Why parcelLab

    Why top retailers choose parcelLab over the rest

  • SquaresFour

    AI and innovation

    Transforming post-purchase with AI

  • SquaresFour

    PPX maturity curve

    Discover where you stand on the curve

  • SquaresFour

    PPX Institute

    Turn transactional relationships into customers for life

  • SquaresFour

    Post-purchase audit

    Experience your brand the way your customers do

  • Platform

  • Platform support

PLATFORM

  • SquaresFour

    Meet the platform

    The industry’s first and only PPX platform tailor-made for retailers

  • WHAT'S NEW

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    Benchmarking

    Benchmark against the industry in real-time

  • SquaresFour

    Copilot

    Turn delivery anxiety into customer satisfaction with AI

  • SquaresFour

    AI Email Editor

    Streamline operations and reduce complexity with AI-powered automation

  • SquaresFour

    Campaign Manager 2.0

    Run campaigns that drive revenue

  • SquaresFour

    Smart Survey

    Collect feedback and drive improvements

 

  • OVERVIEW

    SquaresFour

    Boost cart conversion

    Turn hesitation into cart conversions and uncertainty into excitement

  • CAPABILITIES

    SquaresFour

    Set predictive delivery promise

    Turn delivery anxiety into cart conversions

  • SquaresFour

    Protect your order

    Give shoppers peace of mind

 

  • OVERVIEW

    SquaresFour

    Enhance delivery experience

    Seize control of your delivery experience

  • CAPABILITIES

    SquaresFour

    Track & communicate

    Keep your customers engaged

  • SquaresFour

    Set up a branded tracking portal

    Keep customers in your ecosystem

  • SquaresFour

    Create personalized journeys

    Deliver the right message, at the right time

  • SquaresFour

    Run targeted campaigns

    Create campaigns that convert

  • SquaresFour

    Predict delivery delays

    See delivery issues before they happen and take proactive action

  • SquaresFour

    Streamline claims management

    Reclaim time, revenue, and customer trust

  • SquaresFour

    Resolve customer inquiries

    Empower your customer service teams

 

  • OVERVIEW

    SquaresFour

    Make returns seamless

    Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.

  • CAPABILITIES

    SquaresFour

    Track and inform returns status

    Create a seamless returns experience that retains customers

  • SquaresFour

    Self-service returns portal

    Let customers register returns with ease

  • SquaresFour

    Personalize returns journey

    Encourage exchanges over refunds

  • SquaresFour

    Forecast returns volume

    Anticipate return patterns before they happen

  • SquaresFour

    Offer flexible returns

    Give your customers versatile return options that cater to their preferences

 

  • OVERVIEW

    SquaresFour

    Get data-driven insights

    Unlock smarter decisions with parcelLab’s data-driven insights

  • CAPABILITIES

    SquaresFour

    Benchmark your performance

    See how you stack up against the competition

  • SquaresFour

    Collect customer feedback

    Turn feedback into actionable insights for smarter decisions 

 

  • OVERVIEW

    SquaresFour

    AI-powered post-purchase

    Optimize every post-purchase interaction with parcelLab's AI agents

  • CAPABILITIES

    SquaresFour

    Execute with AI

    Harness the power of AI agents

  • SquaresFour

    Predict with AI

    Stay ahead with real-time insights & forecasts

  • SquaresFour

    Simplify with AI

    Cut complexity & streamline operations

  • SquaresFour

    Personalize with AI

    Deliver tailored experiences

 

  • OVERVIEW

    SquaresFour

    Become a partner

    Partner with us to transform PPX beyond the buy button

  • EXPLORE OUR NETWORK

    SquaresFour

    Partner directory

    Powerful partners and integrations to elevate your post-purchase experience.

  • SquaresFour

    Carriers

    Explore our global carrier network

  • Solutions

 

  • SquaresFour

    eCommerce and digital

    Boost sales, loyalty and repeat purchases

  • SquaresFour

    Operations and logistics

    Cut costs and streamline logistics

  • SquaresFour

    Customer service

    Cut WISMO inquiries & keep customers happy

  • SquaresFour

    Customer experience

    Reduce frustration & boost retention

  • SquaresFour

    Marketing

    Improve campaign performance and ROI

Wyze
Featured
Wyze decreases WISMO inquiries by 20% through proactive communications
Wyze partnered with parcelLab to transform its post-purchase experience, ensuring customers receive real-time updates on split shipments, personalized product recommendations, and proactive delay notifications.

 

  • SquaresFour

    Reduce WISMO & WISMR calls

    Keep customers in the loop & support smarter

  • SquaresFour

    Turn returns into revenue

    Make returns seamless, maximize revenue

  • SquaresFour

    Manage complex post-purchase scenarios

    Handle exceptions, claims & logistics

  • SquaresFour

    Optimize post-purchase campaigns

    Boost engagement & drive conversions

  • SquaresFour

    Enhance personalization and engagement

    Create 1:1 tailored experiences

Featured
Hessnatur increases reviews by 365% through seamless post-purchase communication
Hessnatur partnered with parcelLab to improve their interaction with customers and create seamless customer journeys.
Sparkle

Customer success stories

Join the leading brands worldwide. You're in good company.

Find out more

 

  • SquaresFour

    Customer stories

    Find out what our customers love

  • SquaresFour

    Community

    Collaborate, innovate, and grow with us

  • SquaresFour

    Customer success team

    Expert support form day one

Resources

  • SquaresFour

    Resources hub

    Discover the latest resources for post-purchase, returns and and eCommerce

  • SquaresFour

    Guides

    Step-by-step playbooks to level up your strategy

  • SquaresFour

    Research

    Data-driven reports and industry trends

  • SquaresFour

    Blog

    Stay in the loop with the latest insights on post-purchase experience

 

  • SquaresFour

    Webinars

    Watch expert-led sessions on demand

  • SquaresFour

    Events

    Stay updated on key industry meetups

  • SquaresFour

    Press

    Read about our latest news

  • SquaresFour

    Glossary

    Explore eCommerce terminology

  • SquaresFour

    Developer resources

    Find documentation on key features and integrations

Choosing the right returns experience management solution
Guides
Choosing the right returns experience management solution
Oct 25, 2024
The power of benchmarking data: How to successfully outperform your competitors
Blog
The power of benchmarking data: How to successfully outperform your competitors
AI and Analytics • Post-Purchase • Nov 21, 2024

Company

  • SquaresFour

    About us

    Discover who we are and what we do

  • SquaresFour

    Partners

    Discover our key partners and integrations

  • SquaresFour

    Careers

    Join our parcelCrew and grow with us

  • SquaresFour

    In the media

    See where we've been featured

  • SquaresFour

    Meet the team

    Get to know our experts

  • SquaresFour

    Contact

    Reach out to our team

Featured
True Classic drives 29% revenue growth per email
True Classic partnered with parcelLab to create post-purchase experiences that are seamless, personalized, and boost customer lifetime value.
Log in
Book a demo
  • AI Agents
Sparkle

Why parcelLab?

Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe

Find out more

 

  • SquaresFour

    Why parcelLab

    Why top retailers choose parcelLab over the rest

  • SquaresFour

    AI and innovation

    Transforming post-purchase with AI

  • SquaresFour

    PPX maturity curve

    Discover where you stand on the curve

  • SquaresFour

    PPX Institute

    Turn transactional relationships into customers for life

  • SquaresFour

    Post-purchase audit

    Experience your brand the way your customers do

  • Platform
  • Platform support

PLATFORM

  • SquaresFour

    Meet the platform

    The industry’s first and only PPX platform tailor-made for retailers

  • WHAT'S NEW

    SquaresFour

    Benchmarking

    Benchmark against the industry in real-time

  • SquaresFour

    Copilot

    Turn delivery anxiety into customer satisfaction with AI

  • SquaresFour

    AI Email Editor

    Streamline operations and reduce complexity with AI-powered automation

  • SquaresFour

    Campaign Manager 2.0

    Run campaigns that drive revenue

  • SquaresFour

    Smart Survey

    Collect feedback and drive improvements

 

  • OVERVIEW

    SquaresFour

    Boost cart conversion

    Turn hesitation into cart conversions and uncertainty into excitement

  • CAPABILITIES

    SquaresFour

    Set predictive delivery promise

    Turn delivery anxiety into cart conversions

  • SquaresFour

    Protect your order

    Give shoppers peace of mind

 

  • OVERVIEW

    SquaresFour

    Enhance delivery experience

    Seize control of your delivery experience

  • CAPABILITIES

    SquaresFour

    Track & communicate

    Keep your customers engaged

  • SquaresFour

    Set up a branded tracking portal

    Keep customers in your ecosystem

  • SquaresFour

    Create personalized journeys

    Deliver the right message, at the right time

  • SquaresFour

    Run targeted campaigns

    Create campaigns that convert

  • SquaresFour

    Predict delivery delays

    See delivery issues before they happen and take proactive action

  • SquaresFour

    Streamline claims management

    Reclaim time, revenue, and customer trust

  • SquaresFour

    Resolve customer inquiries

    Empower your customer service teams

 

  • OVERVIEW

    SquaresFour

    Make returns seamless

    Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.

  • CAPABILITIES

    SquaresFour

    Track and inform returns status

    Create a seamless returns experience that retains customers

  • SquaresFour

    Self-service returns portal

    Let customers register returns with ease

  • SquaresFour

    Personalize returns journey

    Encourage exchanges over refunds

  • SquaresFour

    Forecast returns volume

    Anticipate return patterns before they happen

  • SquaresFour

    Offer flexible returns

    Give your customers versatile return options that cater to their preferences

 

  • OVERVIEW

    SquaresFour

    Get data-driven insights

    Unlock smarter decisions with parcelLab’s data-driven insights

  • CAPABILITIES

    SquaresFour

    Benchmark your performance

    See how you stack up against the competition

  • SquaresFour

    Collect customer feedback

    Turn feedback into actionable insights for smarter decisions 

 

  • OVERVIEW

    SquaresFour

    AI-powered post-purchase

    Optimize every post-purchase interaction with parcelLab's AI agents

  • CAPABILITIES

    SquaresFour

    Execute with AI

    Harness the power of AI agents

  • SquaresFour

    Predict with AI

    Stay ahead with real-time insights & forecasts

  • SquaresFour

    Simplify with AI

    Cut complexity & streamline operations

  • SquaresFour

    Personalize with AI

    Deliver tailored experiences

 

  • OVERVIEW

    SquaresFour

    Become a partner

    Partner with us to transform PPX beyond the buy button

  • EXPLORE OUR NETWORK

    SquaresFour

    Partner directory

    Powerful partners and integrations to elevate your post-purchase experience.

  • SquaresFour

    Carriers

    Explore our global carrier network

  • Solutions

 

  • SquaresFour

    eCommerce and digital

    Boost sales, loyalty and repeat purchases

  • SquaresFour

    Operations and logistics

    Cut costs and streamline logistics

  • SquaresFour

    Customer service

    Cut WISMO inquiries & keep customers happy

  • SquaresFour

    Customer experience

    Reduce frustration & boost retention

  • SquaresFour

    Marketing

    Improve campaign performance and ROI

Wyze
Featured
Wyze decreases WISMO inquiries by 20% through proactive communications
Wyze partnered with parcelLab to transform its post-purchase experience, ensuring customers receive real-time updates on split shipments, personalized product recommendations, and proactive delay notifications.

 

  • SquaresFour

    Reduce WISMO & WISMR calls

    Keep customers in the loop & support smarter

  • SquaresFour

    Turn returns into revenue

    Make returns seamless, maximize revenue

  • SquaresFour

    Manage complex post-purchase scenarios

    Handle exceptions, claims & logistics

  • SquaresFour

    Optimize post-purchase campaigns

    Boost engagement & drive conversions

  • SquaresFour

    Enhance personalization and engagement

    Create 1:1 tailored experiences

Featured
Hessnatur increases reviews by 365% through seamless post-purchase communication
Hessnatur partnered with parcelLab to improve their interaction with customers and create seamless customer journeys.
Sparkle

Customer success stories

Join the leading brands worldwide. You're in good company.

Find out more

 

  • SquaresFour

    Customer stories

    Find out what our customers love

  • SquaresFour

    Community

    Collaborate, innovate, and grow with us

  • SquaresFour

    Customer success team

    Expert support form day one

Resources

  • SquaresFour

    Resources hub

    Discover the latest resources for post-purchase, returns and and eCommerce

  • SquaresFour

    Guides

    Step-by-step playbooks to level up your strategy

  • SquaresFour

    Research

    Data-driven reports and industry trends

  • SquaresFour

    Blog

    Stay in the loop with the latest insights on post-purchase experience

 

  • SquaresFour

    Webinars

    Watch expert-led sessions on demand

  • SquaresFour

    Events

    Stay updated on key industry meetups

  • SquaresFour

    Press

    Read about our latest news

  • SquaresFour

    Glossary

    Explore eCommerce terminology

  • SquaresFour

    Developer resources

    Find documentation on key features and integrations

Choosing the right returns experience management solution
Guides
Choosing the right returns experience management solution
Oct 25, 2024
The power of benchmarking data: How to successfully outperform your competitors
Blog
The power of benchmarking data: How to successfully outperform your competitors
AI and Analytics • Post-Purchase • Nov 21, 2024

Company

  • SquaresFour

    About us

    Discover who we are and what we do

  • SquaresFour

    Partners

    Discover our key partners and integrations

  • SquaresFour

    Careers

    Join our parcelCrew and grow with us

  • SquaresFour

    In the media

    See where we've been featured

  • SquaresFour

    Meet the team

    Get to know our experts

  • SquaresFour

    Contact

    Reach out to our team

Featured
True Classic drives 29% revenue growth per email
True Classic partnered with parcelLab to create post-purchase experiences that are seamless, personalized, and boost customer lifetime value.
Book a demo
Log in

In the blog


Stay in the loop with the latest insights on post-purchase experience. From customer loyalty to seamless returns, our blog covers everything you need to keep your shoppers engaged and coming back for more.

All resources
Guides
Research
Blog
Case studies
Webinars
Events
Live training
How tariffs are reshaping retail from checkout to returns
How tariffs are reshaping retail from checkout to returns
Blog
How tariffs are reshaping retail from checkout to returns
Post-Purchase •
parcelLab named one of the Best Supply Chain & Logistics Software Solutions by G2 in 2025
Blog
parcelLab named one of the Best Supply Chain & Logistics Software Solutions by G2 in 2025
Delivery Experience • Post-Purchase •
Introducing the PPX Maturity Curve: Elevate your post-purchase experience
Blog
Introducing the PPX Maturity Curve: Elevate your post-purchase experience
Post-Purchase •
The Data Flywheel – A dynamic marketing model to boost customer lifetime value
Blog
The Data Flywheel – A dynamic marketing model to boost customer lifetime value
Post-Purchase • Returns •
Returns revolution: Transforming the post-purchase experience
Blog
Returns revolution: Transforming the post-purchase experience
Post-Purchase • Returns •
Choppy waters: Are you truly ready for AI and the future of eCommerce?
Blog
Choppy waters: Are you truly ready for AI and the future of eCommerce?
AI and Analytics • Post-Purchase • … •
The power of benchmarking data: How to successfully outperform your competitors
Blog
The power of benchmarking data: How to successfully outperform your competitors
AI and Analytics • Post-Purchase •
How to turn your data into peak season success and long-term customer loyalty
Blog
How to turn your data into peak season success and long-term customer loyalty
Customer Experience • Post-Purchase •
The power of conversational commerce: Engaging customers post-purchase
Blog
The power of conversational commerce: Engaging customers post-purchase
Customer Experience • Post-Purchase •
Preventing returns: How retailers can tackle bracketing and fit issues
Blog
Preventing returns: How retailers can tackle bracketing and fit issues
Customer Experience • Returns •
Enhancing the Post-Purchase Experience: A Game-Changer for Retailers
Blog
Enhancing the Post-Purchase Experience: A Game-Changer for Retailers
Post-Purchase •
CX leaders: Owning the post-purchase experience as part of the broader customer journey
Blog
CX leaders: Owning the post-purchase experience as part of the broader customer journey
Customer Experience • Post-Purchase •
Breaking down silos: Elevating the post-purchase experience to a strategic priority
Blog
Breaking down silos: Elevating the post-purchase experience to a strategic priority
Customer Experience • Post-Purchase •
4 ways to ace your post-purchase experience this peak season
Blog
4 ways to ace your post-purchase experience this peak season
Holiday • Post-Purchase • … •
How to reduce return rates with smarter personalization
Blog
How to reduce return rates with smarter personalization
Post-Purchase • Returns •
Revolutionize eCommerce with AI segmentation
Blog
Revolutionize eCommerce with AI segmentation
AI and Analytics •
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Transform your post-purchase experience today

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Platform

Platform overview

Boost cart conversions

Enhance delivery

Make returns seamless

Data-driven insights

AI & automation

AI Agents

Further information

Partners & integrations

Carriers

Partner directory

Your role

Operations & logistics

Customer experience

Customer service

eCommerce and digital

Marketing

Use cases

Reduce WISMO & WISMR

Turn returns into revenue

Manage complex scenarios

Optimize campaigns

Enhance personalization

Resources

Research

Guide

Webinars

Events

Blog

Press

Glossary

Legal

Master Services Agreement

GDPR

Privacy policy

Company

Why parcelLab

About us

Careers

Leadership

Comparisons

Contact us

Customer

Customer success stories

Customer success team

Customer community

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