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NRF ’26 recap: How True Classic built a post-purchase journey that never ends
NRF 26 speaking session - Redefining customer journeys
Featured

NRF ’26 recap: How True Classic built a post-purchase journey that never ends


At NRF, parcelLab’s Chief Product Officer, Julian Krenge, sat down with Jordan Gesky, formerly of…

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How retailers can reduce their eCommerce return rates in 2026
Return portal with
Featured

How retailers can reduce their eCommerce return rates in 2026

eCommerce return rates are a thorn in most retailers’ sides. They are like a sauce…

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From 6 months to 3 weeks: The lean migration playbook for post-purchase vendors
3 phase playbook for switching post-purchase vendors
Featured

From 6 months to 3 weeks: The lean migration playbook for post-purchase vendors

Once upon a time…

…an enterprise retailer in North America needed to switch post-purchase vendors.…

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What peak season revealed about eCommerce growth and customer behavior in 2026
Analyze post-purchase data to improve your customer journey
Featured

What peak season revealed about eCommerce growth and customer behavior in 2026

Peak season comes and goes every year, almost like a fever dream. Was it actually…

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Why AI fails in retail CX (and what to do about it)
The 3 foundational pillars that will determine your AI-success in 2026
Featured

Why AI fails in retail CX (and what to do about it)

“There’s nobody home. There is nobody on the other side. This is just a prediction…

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NRF ’26 recap: How True Classic built a post-purchase journey that never ends
Customer Experience • Post-Purchase • Returns •
How retailers can reduce their eCommerce return rates in 2026
Returns •
From 6 months to 3 weeks: The lean migration playbook for post-purchase vendors
Post-Purchase •
What peak season revealed about eCommerce growth and customer behavior in 2026
AI and Analytics • Post-Purchase •
Why AI fails in retail CX (and what to do about it)
AI and Analytics •
Retail trends and predictions shaping eCommerce in 2026
Customer Experience • Post-Purchase • Trends •
BFCM 2025 proved that retail’s momentum isn’t slowing down
Holiday • Post-Purchase •
How retailers can turn post-holiday returns into revenue in 2026
Returns •
The essential returns KPIs every retailer should track 
Returns •
The modern man’s journey: From rugged to refined
Customer Experience •
Top 6 return management solutions of 2025
Returns •
Revolutionizing the customer experience with AI, empathy, and the power of $4.99 t-shirts
Customer Experience • Delivery Experience •
Shoppers aren’t just judging your deals this holiday season
Holiday • Post-Purchase •
Top 5 post-purchase experience software providers in 2025 
Post-Purchase •
The retail returns paradox: Should you protect margins or fuel growth?  
Returns •
Revolutionizing CX for the modern man: Lessons from Jackson and Dr. Squatch
Customer Experience •
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