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Why parcelLab?

Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe

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Choosing the right returns experience management solution
Oct 25, 2024
The power of benchmarking data: How to successfully outperform your competitors
AI and Analytics • Post-Purchase • Nov 21, 2024

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Why returns are the new frontier for customer retention
Returns •
Unlocking customer loyalty: How Glossier and BaubleBar build thriving communities
Customer Experience •
Why a lack of a post-purchase platform is costing you billions in returns
Returns •
7 surprising strategies that help small CX teams outperform big budgets
Customer Experience •
How customer experience teams can elevate everyday basics: Insights from True Classic and Tommy John
Customer Experience • Post-Purchase •
The next era of post-purchase: Introducing parcelLab AI Agents 
AI and Analytics •
How to create perfected post-purchase ‘vibes’ for Gen Z  
Customer Experience • Post-Purchase • … •
How tariffs are reshaping retail from checkout to returns
Post-Purchase •
parcelLab named one of the Best Supply Chain & Logistics Software Solutions by G2 in 2025
Delivery Experience • Post-Purchase •
Introducing the PPX Maturity Curve: Elevate your post-purchase experience
Post-Purchase •
The Data Flywheel – A dynamic marketing model to boost customer lifetime value
Post-Purchase • Returns •
Returns revolution: Transforming the post-purchase experience
Post-Purchase • Returns •
Choppy waters: Are you truly ready for AI and the future of eCommerce?
AI and Analytics • Post-Purchase • … •
The power of benchmarking data: How to successfully outperform your competitors
AI and Analytics • Post-Purchase •
How to turn your data into peak season success and long-term customer loyalty
Customer Experience • Post-Purchase •
The power of conversational commerce: Engaging customers post-purchase
Customer Experience • Post-Purchase •

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