Customer experience

Transform every post-purchase interaction into lasting impressions and life-long loyalty 

Customer experience professional

Turn post-purchase frustration into customer delight 

“Service in luxury fashion is expected. It’s not nice to have or good to have – it’s a must. Our customer service teams assist in every step of our customer’s shopping experience, and parcelLab is a big game changer because instead of following up on already completed orders, our teams’ resources are freed up to build loyal client relationships and give the personal touch expected from our luxury brand.”

Olga Burfan

“By working with parcelLab we offer our customers a service plus, because we give them more security during the shipping process. At the same time, we were able to reduce the number of shipping-related inquiries by 21.5% on Black Friday, which greatly relieves our teams.” 

Nicole Rosenthal

How parcelLab helps customer experience teams

With parcelLab you can

Branded delivery notification with personalized product recommendations

Deliver real-time, branded post-purchase notifications

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Return portal with

Create a seamless and transparent returns process

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Customer support chat with visibility of relevant customer tracking info

Empower your customer support team 

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