Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Bergzeit, from the German term for ‘mountain time’, has been offering outdoor enthusiasts access to must-have clothing brands for the last twenty years. Headquartered near the Alps, the retailer wanted to ensure that its passion for servicing fellow lovers of the outdoors was felt at every interaction with the brand.
During seasonal hot periods like Black Friday, clear and trackable communication is key to winning over new and loyal customers alike. Bergzeit knew it wanted to create a structured post-purchase communication strategy, especially as the products offered are seasonal in nature. Without this strategy in place, the brand’s teams were overwhelmed during demand fluctuation, with little logistical oversight, leading to an increase in WISMO inquiries and customer frustrations. This lack of transparency and operational efficiency was impacting the brand experience Bergzeit wanted to create. And this is where parcelLab came in.
“It was great to work with Bergzeit during an intense retail period like Black Friday and really see the impact of a customer-focused post-purchase strategy in action”
Pieter Grebe
Customer Success Manager at parcelLab