Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Boost cart conversion
Turn hesitation into cart conversions and uncertainty into excitement
Boost cart conversions, eliminate doubt, and build trust with AI-powered predictive delivery dates and seamless order protection.
Is delivery uncertainty costing you customers and driving cart abandonment?
When shoppers feel unsure or let down, they abandon carts and leave. Set accurate expectations, offer delivery choices, and provide reassurance with order protection to fulfill your brand promise and win trust and loyalty.
Reduce cart abandonment
Eliminate purchase hesitation with AI-powered, real-time delivery predictions displayed on product pages, cart, and checkout. Brands using dynamic delivery promises have seen 15% faster checkout times, ensuring a seamless shopping experience and fewer cart abandonments.
Drive higher conversion
Increase shopper confidence and revenue by providing reassurance and protection against lost, stolen, or damaged packages when it matters most – at checkout. Brands using order protection have seen 29% higher cart conversion rates, and increased profitability with seamless claims resolution.
Deliver choice and transparency
Meet customer needs and expectations for flexibility and control over their shopping experience by providing multiple shipping options and delivery speeds, displayed dynamically across product pages, cart and checkout.
Minimize support burden and cost
Proactively set accurate delivery expectations up front, and offer seamless claim resolutions for lost, stolen, or damaged packages, minimizing WISMO (“Where is my order?”) inquiries and support costs.
Every touchpoint is an opportunity to build confidence and increase conversions
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Higher cart conversion rates
Increase shopper confidence with dynamic delivery promises and optional order protection.
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Faster checkout
Speed up purchase decisions with full transparency and flexible delivery options that meet customer needs.
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Faster claims resolution
Build trust and loyalty with streamlined claims management for when deliveries go wrong.
Ready to get started?
Seize control of your post-purchase experience today
With parcelLab you can
Set predictive delivery promises
Give shoppers confidence at checkout with AI-powered delivery dates that update in real-time based on billions of shipments.
KEY FEATURES:
- Increase cart conversions and customer confidence with accurate, AI-driven delivery dates on product pages and at checkout, reducing cart abandonment and building trust.
- Powered by a global dataset of 1B+ shipments, machine learning continuously refines predictions using real-time carrier data and historical fulfillment trends for precise, zip-code-level estimates.
- Seamlessly integrate promises across PDPs, checkout, and OMS with minimal disruption, while dynamically adjusting delivery dates based on logistics changes to provide the most reliable predictions.
Protect your order
Provide peace of mind at checkout by increasing conversion and customer confidence with seamless protection against lost, stolen, or damaged packages – all while generating incremental revenue from protected orders.
KEY FEATURES:
- Reduce support costs, minimize chargebacks, and enhance customer satisfaction with instant issue resolution.
- Make it easy for customers to file claims through your branded portal, get quick resolutions, and stay in the loop with proactive updates.
Built for retail teams that care about the post-purchase experience
Work seamlessly with your existing tools
Supercharge your delivery operations with parcelLab’s 550+ global carrier integrations for smooth, reliable shipping. Our rapid onboarding gets new carriers up and running in under four weeks with minimal effort. Plus, with dedicated carrier management, flexible integration options (API, webhook, or file-based), and real-time analytics, you get full visibility and control over your logistics—so you can keep improving every step of the way.
Drive urgency
with transparent, personalized touchpoints
“parcelLab’s capability to integrate its solution into HUGO BOSS’s existing infrastructure and offer forecasted delivery dates to their global clients kicked off the long-standing partnership. HUGO BOSS initially wanted to understand where parcels were on their journey to customers. parcelLab not only delivered on that promise, but also overtime integrated personalized emails to their client base with updates on order status, delivery timing and returns.”
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
Why users love parcelLab
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it – here’s what our customers say.
Sabastian H., LocalHeroBox
Validated reviewer via G2
“I value parcelLab for its functionality, enabling us to stay closely connected with our customers. Unlike our past dealings with Narvar, which was heavily branded, parcelLab works quietly in the background, highlighting our brand. I’m also impressed by their prediction feature, which has boosted orders on our product description page and at checkout.”
Imran S., Productive Shop
Validated reviewer via G2
“I value parcelLab for its significant impact on the post-purchase journey of our clients. It’s central to our e-commerce optimization strategy, enhancing checkouts with accurate delivery predictions and managing returns efficiently. The simple data setup and consistent reliability make it a favorite in our three-year partnership.”
Consumer goods
Validated reviewer via G2
“At first, we used parcelLab to ensure we stayed connected with our customers during delivery. It’s still doing that job but the recent addition of the Estimated Delivery Date (EDD) tool has been great, enhancing our conversion rates even before a customer hits the ‘buy’ button.”
Robin S.
Validated reviewer via G2
“parcelLab helps in significantly reducing customer service inquiries and returns, which in turn cuts operational costs, making our processes more economical and efficient.”
Your questions, answered
Displaying AI-powered, real-time delivery predictions on product pages, carts, and checkout helps eliminate uncertainty, ensuring customers feel confident in their purchases. Brands using dynamic delivery promises have seen 15% faster checkout times, leading to fewer abandoned carts and increased sales.
Providing optional order protection at checkout reassures customers when it matters most by covering lost, stolen, or damaged packages. This added security boosts shopper confidence, leading to 29% higher cart conversion rates and increased profitability thanks to seamless claims processes and reduced support tickets.
Unlike other solutions, parcelLab offers a fully customizable post-purchase experience, combining real-time carrier data, AI-driven prediction models, and your historical fulfillment data to provide highly accurate zip-code-level delivery predictions. With seamless e-commerce integrations (Shopify, SAP, Magento), brands can increase conversions and customer satisfaction with precise, branded delivery promises.
By setting accurate delivery expectations up front, from product pages through to checkout, and providing real-time tracking updates, customers stay informed throughout the shipping process. Additionally, seamless claim resolutions for lost or damaged packages reduce the need for customers to contact support, significantly lowering support tickets and operational costs.
parcelLab order protection ensures hassle-free automated claim resolutions for lost, stolen, or damaged packages. Customers can easily report issues, and our system automates the process, providing quick resolutions that boost trust and customer satisfaction.
Turn deliveries into brand moments
