Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
Platform
Platform support
PLATFORM
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
WHAT'S NEW
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
OVERVIEW
Enhance delivery experience
Seize control of your delivery experience
CAPABILITIES
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
OVERVIEW
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
CAPABILITIES
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
OVERVIEW
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
CAPABILITIES
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Solutions
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Customer success stories
Join the leading brands worldwide. You're in good company.
Resources
Company
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
PLATFORM
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
WHAT'S NEW
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
OVERVIEW
Enhance delivery experience
Seize control of your delivery experience
CAPABILITIES
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
OVERVIEW
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
CAPABILITIES
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
OVERVIEW
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
CAPABILITIES
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Customer success stories
Join the leading brands worldwide. You're in good company.
Resources
Company
The ongoing pandemic is acting as a driving force for the retail business, which is in a state of flux. The now disruptive trend away from brick-and-mortar stores to e-commerce and direct and online shipping is exacerbating the problem of skyrocketing packaging volumes. This is why new packaging technologies are gaining in importance. Above all, packaging on demand. Especially for companies with increased shipping volumes, the principle of in-house production of custom-fit delivery cartons can be an excellent solution.
Packaging on demand refers to the production of outer packaging on demand at the point of dispatch, i.e. directly in the company. The emphasis here is on “on demand”. This is because the number of cartons produced in-house can be individually controlled, as can their size. The core technical element of a packaging-on-demand system is the carton cutting machine, also known as a box-on-demand machine. These machines score, perforate, score, and cut supplied continuous corrugated board exactly so that the finished shipping boxes result from the carton blank.
Depending on the supplier and requirements, packaging-on-demand systems such as the Boxmaker Systems carton cutting machines can be supplemented with useful peripheral elements. These are often carton erectors and sealers so that the boxes do not have to be unfolded and sealed by hand. In turn, these are often linked to conveyor systems that ensure simple and fast box transport through the hall. Stopping points for packing and weighing stations, as well as additional options such as scanners, can of course also be planned along the way.
Packaging-on-demand is one of the truly hopeful technologies of the future because they offer advantages for all sides in the shipping process. On the distribution side, for example, the use of packaging material is significantly reduced. This is because cartons are only produced in exactly the size and number required at any given time. A high-quality carton cutter ensures optimum utilization of the supplied carton, i.e. the lowest possible waste.
Optimizing the box size, which generally means reducing it, also has other advantages:
If we turn our attention to the recipient side of the shipping boxes, there also show advantages:
Whether the installation of a packaging-on-demand system is worthwhile is always a question of the individual case. It cannot necessarily be determined by the size of the company. Likewise, the benefits are by no means limited to online retailers. Product manufacturers with large individual shipping volumes and, of course, fulfillment service providers can benefit. Whether an investment in a box-on-demand machine or a holistic packaging-on-demand system makes sense ultimately depends on the costs in the following areas:
Not to be underestimated, however, are the follow-up costs. For example, there are suppliers of packaging-on-demand systems that offer their machine quite cheaply at first glance, but subsidize it over the multi-year commitment to purchase cardboard at prices above the normal market price. The bottom line is that customers are thus depriving themselves of the flexibility to buy good quality board on the market at a low price. In the medium term, this commitment quickly becomes a losing proposition and a competitive disadvantage.
However, it is also crucial to choose the right supplier:
Conclusion
To make the switch to packaging on demand for you the proverbial profit, be sure to pay attention to the quality of the system and whether the provider is able to adapt it to your conditions and requirements. In addition, have a profitability calculation prepared that transparently shows the costs for both the machine and the cardboard to be processed for several years.
This was a guest post by Horstmann Maschinenbau.
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