Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Online stores in the B2C sector are already booming and generating considerable sales. In the B2B sector, however, things look different. Although 59 percent of B2B retailers already have an online store, the proportion of purchases made here is low.
26 percent generate less than 5 percent of sales via online stores and marketplaces. 16 percent, on the other hand, do not yet have an online presence. The main reasons B2B retailers do not yet sell their goods online are primarily low customer demand and excessive complexity.
It is not only B2C customers who now appreciate fast shopping via an online store; B2B customers also want to use this option. While 93 percent would like to make their B2B purchases online, 74 percent of customers already research their purchases there. Thirty percent of business customers make half of their purchases via online stores.There is therefore still room for improvement in B2B online retailing.
An online store is also popular with customers in the B2B sector. (Source: OroCommerce)
Of course, a good online store is not something you just pull out of your sleeve. In order to make business via the online store work, merchants need to keep a few things in mind.
B2B customers usually do not shop for private pleasure, but place orders for work-related reasons. For this reason, there is often a certain amount of time pressure behind the purchase. To ensure that their customers get to the product they are looking for as quickly as possible, retailers should use B2B store software that offers a quick order function and watch lists. Customers can thus find products more quickly via an item number or a QR code. In addition, frequently recurring purchases should be displayed on the home page. The customer can then add the required items directly to the shopping cart without having to search for them first.
In the B2B sector, unlike in the B2C sector, it is common for different customers to be offered different prices and discounts. Reasons can be, for example, that they are regular customers who receive lower prices due to regular ordering or that the customer receives volume discounts for the purpose of large orders. Here it is important to keep clear price structures. For this to be possible, store software should be used that allows prices to be set individually. Customers should then be able to call up these individual prices in real time.
There is often a lot of responsibility behind a B2B order. After all, the customer is placing the order on behalf of his company. It is therefore particularly important for him to order the right products. For this reason, detailed product information is a must. This also includes information on the accessories supplied as well as delivery times and costs. The store operator should make the prices transparent. The customer must be able to understand whether the negotiated discount was given here, from when there is a quantity discount and whether the price is adjusted to the market.
With a B2B online store, companies should be taken directly to a page tailored to them after logging in. There, the store provides him with customer-specific offers, prices and catalogs. In addition, the customer should be able to call up information such as stock levels and order availability. The retailer should also offer the customer the option of being able to place appointment and collective orders. Such a customer environment is indispensable for a functioning B2B online store. In addition, for business customers it is particularly important to inform the customer about the status of the order with the help of personalized shipping messages. He should know at any time in which processing process his order is.
Especially in B2B, it is important that different people can participate in the ordering process. For example, a production employee may add the required items to the shopping cart, the production manager may then review it, and the supervisor may finally approve it. Store operators must therefore choose software that offers control of different approval processes and enables several different logins.
A B2B store sounds like quite a lot of work at first. However, there are some good reasons why merchants should think about it:
The main reasons for B2B customers to order online are mainly the practical and fast process and the visible availability of the goods.
There are several reasons why customers prefer to store online. (Source: ibi)
It becomes clear: even for a B2B retailer, an online store can be quite worthwhile. After all the advantages, it must of course be mentioned that there are also arguments against an online store in the B2B sector:
An online store is no longer just a matter of B2C business, B2B can also benefit from the introduction of an online store. Especially in this day and age, it is important to keep up with techniques and developments as well as embrace change. A B2B store offers many other advantages in addition to increasing awareness and a clearer presentation of the offer. The B2B stores that already exist are currently achieving far too little turnover with their Internet presence. This can often be due to an ill-considered and unplanned implementation. Retailers need to adapt the store’s functions to B2B business in order to make it easier for customers to shop there. This is how a B2B online store can also become successful.