Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Predict with AI
Deliver precision and build trust with AI-powered delivery insights
Keep customers informed, set accurate expectations, and stay ahead of delays with parcelLab’s AI-driven solutions. From predictive delivery promises to smart delay alerts and return forecasts, we help you turn uncertainty into seamless experiences that build trust and boost growth.
What we deliver
Deliver with confidence and minimize disruptions with real-time insights and smart predictions
Reduce cart abandonment
Before parcelLab, a global fashion brand struggled with static, country-wide delivery dates that slowed checkout and reduced conversions. With parcelLab’s predictive delivery promise, they optimized delivery estimates using AI-driven precision—leading to faster, more confident purchases and a measurable boost in conversion rates.
Manage delays and reduce inquiries
Before parcelLab, a leading electronics retailer struggled with delivery disruptions during seasonal peaks, leading to frustrated customers and a surge in support inquiries. With parcelLab’s smart delivery delay predictions, they can now detect potential disruptions ahead of peak shopping periods, like Black Friday, and proactively notify customers of delays—reducing support inquiries and maintaining trust during their busiest seasons.
Optimize fulfillment with AI
Before parcelLab, an omnichannel retailer faced warehouse bottlenecks and long return processing times, causing delays and inefficiencies. With parcelLab’s intelligent returns volume forecast, they can now accurately predict return volumes during post-holiday peaks, optimizing staffing and warehouse resources to prevent disruptions and reduce reverse logistics costs.
Reduce returns, boost revenue
Before parcelLab, a multi-brand fashion retailer struggled with high size-related return rates due to inconsistent fit across its brands, leading to lost revenue and frustrated customers. By leveraging parcelLab’s AI-driven returns volume forecast to analyze return trends, they developed personalized size guides—reducing size-related returns, cutting costs, and boosting customer satisfaction.
Every delivery is a chance to predict with AI, build trust, and create seamless experiences
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Higher conversion
Give shoppers confidence with AI-powered, real-time delivery promises and flexible options—so they buy with certainty.
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Delayed shipments detected proactively
Stay ahead of delivery issues and keep customers happy by addressing delays before they even notice.
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More accurate returns forecasting
Smarter returns management starts here. Use AI-driven insights to optimize staffing, streamline logistics, and reduce return headaches.
Ready to get started?
Turn your delivery experience into a competitive advantage
With parcelLab you can
Boost conversions with AI-powered delivery promises
Deliver smarter, faster, and more confident shopping experiences with real-time, personalized delivery insights.
KEY FEATURES:
- Build trust and boost sales with ultra-precise, zip-code-specific delivery estimates.
- Stay ahead with AI-driven updates that adjust in real time based on carrier performance, regional delays, and logistics changes.
- Create urgency and drive action with messages like “Order within 2 hours to get it by [date]”—helping customers check out faster and reducing cart abandonment.
Prevent disruptions with AI-driven delay detection
Stay ahead of delays with predictive insights that keep customers informed and operations running smoothly.
KEY FEATURES:
- Detect 90% of late shipments before they happen with AI-driven insights.
- Keep customers in the loop with proactive updates, cutting WISMO inquiries and lightening the load on support teams.
- Give your ops teams a head start with early interventions that prevent delays and keep deliveries on track.
Streamline returns with AI-powered forecasting
Forecast returns with confidence—optimize resources, reduce delays, and lower return rates through smarter insights.
KEY FEATURES:
- Get ahead of seasonal spikes with AI-powered return forecasts.
- Plan resources better to prevent bottlenecks and speed up processing delays with smarter forecasts.
- Cut return rates by spotting trends and using proactive strategies like size recommendations and other interventions.
Let parcelLab Copilot do the heavy-lifting for you
Built for Experience Designers dedicated to post-purchase excellence
With parcelLab’s AI, post-purchase teams can stay one step ahead—cutting WISMO inquiries, optimizing logistics, boosting customer engagement, and keeping operations running smoothly with real-time insights.
Why users love parcelLab
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it – here’s what our customers say.
Consumer goods
Validated reviewer via G2
“At first, we used parcelLab to ensure we stayed connected with our customers during delivery. It’s still doing that job but the recent addition of the Estimated Delivery Date (EDD) tool has been great, enhancing our conversion rates even before a customer hits the ‘buy’ button.”
Marten M., Retail
Validated reviewer via G2
“I especially like the added features of Campaign Manager and Trending Late, making personalisation of communication to customers easy and enables better tracking of delays and other deviations in my organisation.”
Imran S., Productive Shop
Validated reviewer via G2
“I value parcelLab for its significant impact on the post-purchase journey of our clients. It’s central to our e-commerce optimization strategy, enhancing checkouts with accurate delivery predictions and managing returns efficiently. The simple data setup and consistent reliability make it a favorite in our three-year partnership.”
Jordan U., Retail
Validated reviewer via G2
“We’ve been getting nickeled and dimed for returns with previous users and adding features like Estimated Delivery Date was like double the cost. parcelLab wraps it all in one clean interface.”
parcelLab user, consumer goods
Validated reviewer via G2
“parcelLab is very useful as it is extremely accurate about tracking the orders whether through the delivery or the return, it gives you all the details you need, and also sends the customers all the notifications that are important to be updated regarding their orders, I also must mention the easiness of implementation, the site is very easy to use, as everything is clear and nothing complicated.”
Christine O.
Validated reviewer via G2
“Transparent tracking is beneficial because we can always know shipment status and why there is delay in the delivering process.”
20%
WISMO reduction with AI-driven exception management and proactive delivery notifications
“We needed a responsive and committed solutions provider to further build out our e-commerce and logistics operations. parcelLab provided all the tools we needed to deliver on our brand goals while minimizing overhead costs. parcelLab excelled in our competitor evaluation for its exceptional customer support. The team is committed to providing tailored solutions to enterprise problems and we look forward to expanding our customer base with the help of parcelLab’s platform.”
Logan Dunn
Head of eCommerce, WYZE
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
Your questions, answered
Predictive AI eliminates uncertainty by delivering accurate delivery promises, proactive delay notifications, and return forecasts—helping retailers optimize operations and build customer trust.
pL Promise provides 92% accurate delivery predictions by leveraging global shipping data, historical fulfillment patterns, and machine learning models to ensure customers receive reliable expectations at checkout.
Our advanced machine learning algorithm continuously analyzes carrier performance, real-time logistics data, and industry data to predict delivery delays before they occur, allowing retailers to notify customers and mitigate frustration.
Advanced AI analyzes historical return data, seasonal trends, and real-time inputs to predict return volumes more accurately, helping retailers plan staffing, optimize logistics, and reduce reverse logistics costs.
Design experiences that create customers for life
