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parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize the customer experience.
Increase Conversions
Using machine learning and low latency API, we can offer accurate delivery dates on PDP and checkout, improving conversion rates and customer satisfaction while reducing cart abandonment.
Engage with Customers
Enhance your post-purchase journey, boost engagement, and drive sales with personalized and configurable communications that fill information gaps.
Increase Customer Retention
Reduce costs, make online returns sustainable, and enhance customer experience with flexible customization options, a digital returns portal, and label integration for seamless operations.
Secure, Enterprise-Grade Infrastructure
Includes three modules: Insights, Connect, and Security that underpin the capabilities of all parcelLab products.
A lot of managed solutions redirect customers to their own landing page for post-purchase experience, which means they’re not on the True Classic landing page.
This scenario requires a ton of work to update and change a whole separate landing page that isn’t even ours. Whereas now we have a dedicated landing page that’s on our site controlled by our development team. Consumers are landing directly on our site through that post-purchase experience which is very impactful and adds incremental value.
Read the storyWe believe that the customer experience should be from the FARFETCH brand. One of the challenges of FARFETCH’s pioneering business model, combined with an intricate fulfillment chain, is being able to communicate this complexity to our customers. Therefore it’s important to have the FARFETCH brand in front of our customers, which parcelLab enables us to do.
Read the storyService in luxury fashion is expected. It’s not nice to have or good to have – it’s a must.
Our customer service teams assist in every step of our customer’s shopping experience, and parcelLab is a big game changer because instead of following up on already completed orders, our teams’ resources are freed up to build loyal client relationships and give the personal touch expected from our luxury brand.
Read the storyAs a company, we always strive to cultivate the best possible experiences for fashion lovers, whether in store or online. The partnership with parcelLab will help us to provide seamless post-purchase interactions that keep customers happy and engaged. Having timely and relevant communication with our customers at this important stage of the purchase journey not only reduces the pressure on our teams internally – meaning that when an issue does arise, they can provide faster responses – but it means we are well positioned to drive greater loyalty and repeat purchases.
Read the storyWe recognize that only satisfied customers return and become loyal customers. The delivery process certainly has an extensive influence on customer service inquiries.
Read the storyReturns will continue to be received in the future. With the online returns portal we now have a digital and uncomplicated solution with which we know as soon as the parcel is at the counter or with the delivery agent what is coming back and when. We benefit from this, especially in terms of staff planning and we are also faster thanks to automated handling processes.
Read the storyLearn more about how parcelLab can get you up and running quickly
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