Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
The ultimate post-purchase platform
Create customers for life with the most powerful Post-Purchase Experience (PPX) platform
Most retailers check out at checkout – but that’s where the real engagement opportunity begins. Our Post-Purchase Experience (PPX) platform helps retail brands transform every touchpoint into moments that drive customer engagement, build loyalty, and create customers for life.
Boost cart conversion
Reduce uncertainty and encourage confident checkouts with a dynamic delivery promise and order protection.
Enhance delivery experience
Keep customers informed and delighted throughout the delivery journey by designing personalized experiences.
Make returns seamless
Simplify returns and turn them into revenue opportunities that drive repeat purchases and improve retention.
Get data-driven insights
Unlock powerful analytics and benchmarks to continuously optimize your post-purchase strategy.
AI powered post-purchase
Harness the power of assistive and autonomous agents to deliver exceptional post-purchase experience at scale.
Our philosophy
At parcelLab, we turn every transaction into a relationship
Customer Lifetime Value isn’t just about the first purchase – it’s about every post-purchase experience that follows. At parcelLab, we help retailers turn transactions into lasting relationships by enhancing delivery experiences, streamlining returns, and maintaining a consistent brand presence at every touchpoint. Our post-purchase software platform unlocks the power of the data flywheel, driving valuable insights, personalized experiences, deeper engagement, and continuous optimization.
Globally recognized
Become a partner
Platform overview
Discover how parcelLab’s PPX platform powers every step of post-purchase
No more disconnected systems. Our headless, API-first platform integrates seamlessly with your entire tech stack – from logistics, warehouse and transportation to CRM, customer feedback, CDP and marketing tools. The result? A smooth, data-driven experience for you and your customers.
We automate all post-purchase touchpoints, from dynamic delivery promise to proactive order updates and personalized returns options. Our intelligent workflows easily manage exceptions, anticipate shipping delays and resolve issues before they escalate, reducing workload while keeping customers satisfied, engaged and loyal.
Visibility fuels growth. We turn raw data into actionable insights to help you measure carrier performance, understand customer preferences, analyze shopping behavior and more. With real-time analytics and industry benchmarks, you can personalize experiences, drive repeat purchases, and stay ahead of the curve, always.
AI isn’t an add-on – it’s the engine of our platform. We turn post-purchase from reactive to proactive, using AI-driven predictions, dynamic messaging, and tailored recommendations to create hyper-personalized experiences at scale.
Customers expect more than generic updates. We equip Experience Designers with full control to craft hyper-personalized, data-driven experiences – boosting conversions, enhancing delivery experiences, and turning returns into revenue. You own the journey, we make it effortless.
AI-powered post-purchase
We’re leading the way into a new era of post-purchase experience with AI embedded across our platform. Every tool is smarter, faster and more impactful, driving efficiency, loyalty and growth with intelligent workflows, 1:1 personalized engagement, and predictive insights.
Let automation handle the heavy lifting, reducing manual work and keeping operations effortless.
Skip over operational hurdles with delay prediction and smarter returns forecasting.
Make every interaction feel tailor-made with AI-driven messaging and recommendations.
Let autonomous and assistive AI Agents up-level your post-purchase experience.
What we deliver
Transforming post-purchase experience and driving real business impact
0
%
Increase in repeat orders
Turn first-time buyers into lifelong customers
Deliver personalized post-purchase experiences that drive conversions and keep shoppers coming back.
0
%
Rise in customer retention
Loyalty starts after checkout
Build trust with seamless experiences, consistent messaging, and engaging post-purchase touchpoints.
0
%
Fewer WISMO inquiries
Fewer support tickets, happier customers
Keep shoppers informed with proactive updates, reducing frustration and cutting operational costs.
0
%
Higher average order value
Enhance customer engagement
Build trust through proactive communication and personalization that drives engagement.
Customer stories
See how leading brands are transforming their post-purchase experience with parcelLab.
Discover what’s new at parcelLab
Join the parcelLab community
We believe in putting you, our customers, at the heart of everything we do.
0
+
Customers worldwide
0
+
Global Employees
$
0
m
in Series C Funding
Latest update
parcelLab and Metapack partner to empower retailers with seamless end-to-end delivery experiences
Strategic partnership to provide customers with exceptional delivery experiences and drive business growth
G2 overview
We’re a G2 Best Software Award winner!
We’re excited to be named a G2 2025 Best Software Award winner, ranking in the Top 50 Supply Chain & Logistics products.
With 23 awards in G2’s Spring 2025 reports, we’re proud to be a category leader in post-purchase.
Join the brands transforming post-purchase with parcelLab – let’s create better customer experiences together.
Transform your post-purchase experience today
