Deliver the Most Personalized Post-Purchase Experience

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize the customer experience.

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serve over 800 brands track 350+ carriers worldwide
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Here's How parcelLab Benefits Your Business

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Increase Revenue

by delivering a hyper-personalized and unique post-purchase experience, so you can easily cross-sell/upsell, drive traffic to your website, and increase conversion rates.

Save costs

Simplify and Save Costs

with event-driven communications that reduce WISMO / WISMR inquiries and an easy-to-use returns portal that recovers revenue and makes returns more sustainable. 

Increase brand loyalty

Boost Brand Loyalty

by providing proactive communications about customer orders, which leads to increased customer satisfaction, engagement, and brand loyalty.

What We Offer

Increase Conversions

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Using machine learning and low latency API, we can offer accurate delivery dates on PDP and checkout, improving conversion rates and customer satisfaction while reducing cart abandonment.

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Engage with Customers

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Enhance your post-purchase journey, boost engagement, and drive sales with personalized and configurable communications that fill information gaps.

Explore Engage capabilities

Increase Customer Retention



Reduce costs, make returns sustainable, and enhance customer experience with flexible customization options, a digital returns portal, and label integration for seamless operations.

Explore Retain capabilities

Supported By

Secure, Enterprise-Grade Infrastructure



Includes three modules: Insights, Connect, and Security that underpin the capabilities of all parcelLab products.

Explore Platform capabilities

Customer Impact

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BOSE Success Story

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Farfetch Success Story

Philipp Plein Success Story

New Look Success Story

WYZE Success Story

Berlin Brands Group Success Story

Conrad Success Story


Fashion & Luxury

Fashion & Luxury

Differentiate your brand with a unique experience. Explore solutions
Food & Personal Care

Cosmetics & Beauty Brands

Retain customers with memorable post-purchase experiences. Explore solutions
Toys, Hobby & DIY

Toys, Hobbies, & DIY

Generate more touchpoints with personalized communication. Explore solutions
Furniture & Appliances

Furniture & Appliances

Engage customers with proactive heartbeat communications. Explore solutions
Electronics & Media

Electronics & Media

Increase conversions by displaying delivery date promises. Explore solutions

Developer Support

We make developers happy!

Our experts are passionate about data. They know how to manage data validation, latency control, continuous matching and quality gates. We ensure that all data is knitted together, accessible and live, 24/7.

Our systems are simple and easy to implement (we can go live in as little as 2 weeks!). Let us manage the post-sale magic for you so you can focus on delivering the best customer experience.

Explore our docs

Book a Demo

Learn how you can accelerate and improve your post-purchase process

Book a demo