We bring people and brands closer together

Our Operations Experience Management platform unlocks the potential of the post-sales experience, revolutionizing how people interact with your brand.

We transform your operational data into impactful touch points, giving you new opportunities to provide experiences people will love.

Demand Better. Expect More.

Share your stories of the shopping experiences that
you’ve had – good or bad!

Trusted by over 550+ brands worldwide 

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The logo of IKEA, a partner of parcellab
The logo of PUMA, a partner of parcellab
parcellab brands

For greater returns, leverage every channel available

Operations Experience Management - tracking page

Personalize every touch point

Build excitement and connections along the way by extending your brand to all touchpoints.

Operations Experience Management - Nespresso tracking page

Don’t disappoint

Manage expectations with proactive communication.

Reduce inquiries. Share the right information, at the right time, in the right channel.

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Keep them coming back

Redirect customers back to your webshop
resulting in a new, low cost and highly
profitable sales channel.

Operations Experience Management - Nespresso tracking page

Always overdeliver… ​
even on returns

Make returns digital, engaging, and simple.
Bring customers back to your site.

Recover revenue by encouraging exchange. 

You may have heard of us here…  

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Financial Times

Want a walk-through of the platform?

Improve customer experience over the 2021 holiday shopping season
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Demand Better. Expect More
Share stories of your shopping experiences. Whether it’s delays in delivery, lack of communication, frustrating returns process; or an amazing, personalized email communications, or when brands have gone out of the way to keep you updated on your order or return.
The 2022 Guide to Future-Proof
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The 2022 Guide to Future-Proof
Post-Purchase Experiences
All thriving e-commerce businesses should be future-ready
A detailed look at how to create forward-thinking post-purchase customer experiences, with focus on popular industry trends including sustainable e-commerce, data-driven customer experience and gamification.
Analysis of global DTC retail
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Analysis of global DTC retail
Explore our analysis of over 100 of the top Direct-To-Consumer brands across the US and Europe
We delve into the checkout, post-purchase and returns experiences of these brands, as well as their sustainability and loyalty performance.
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