Events and Webinars

Explore the latest events we’re hosting. Find us at leading industry conferences.
Catch up with past webinars on demand.

in 21 hours

September

27

Tuesday

Navigating Peak Season: How brands can harness insight to thrive in the age of financial pessimism

Join post-purchase experience platform, parcelLab, and consumer research platform, Attest, for this exclusive webinar exploring how best to engage with your customers, whilst driving brand retention and loyalty strategies this peak season.

Sam Killip

Sam Killip

VP Customer Success, Attest

Angus Knights

Angus Knights

Solutions Consultant EMEA, parcelLab

Recordings of past events
Metrics that matter: Post-purchase metrics that transform retention
  • Webinar
  • English
  • 07/04/2022

Metrics that matter: Post-purchase metrics that transform retention

Join us to explore the key metrics to consider in the post-purchase journey. Learn how these metrics reveal a huge opportunity to impact customer retention.

Why are accurate customer promises the cornerstone of an exceptional omnichannel experience?
  • Webinar
  • English
  • 05/04/2022

Why are accurate customer promises the cornerstone of an exceptional omnichannel experience?

In the age of omnichannel, customers need visibility and precision throughout the entire purchasing process. Watch our webinar now.

State of Operations Experience Management 2022: learnings from leading brands worldwide
  • Webinar
  • English
  • 10/03/2022

State of Operations Experience Management 2022: learnings from leading brands worldwide

The webinar will feature both high-level market comparisons, as well as deep-dives into the results for each region (in local language!)

State of Operations Experience Management 2022: US Deep Dive
  • Webinar
  • English
  • 10/03/2022

State of Operations Experience Management 2022: US Deep Dive

The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the US region.

State of Operations Experience Management 2022: UK Deep Dive
  • Webinar
  • English
  • 10/03/2022

State of Operations Experience Management 2022: UK Deep Dive

The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the UK region.

State of Operations Experience Management 2022: DACH Deep Dive
  • Webinar
  • German
  • 10/03/2022

State of Operations Experience Management 2022: DACH Deep Dive

The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the German region.

State of Operations Experience Management 2022: France Deep Dive
  • Webinar
  • French
  • 10/03/2022

State of Operations Experience Management 2022: France Deep Dive

The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the French region.

What e-commerce trends will define 2022?
  • Webinar
  • English
  • 03/02/2022

What e-commerce trends will define 2022?

Join us to explore the key topics that will define e-commerce this year. Hear expert tips on how your brand can embrace new trends in 2022

Consumer buying behavior: exclusive data to help you unravel the mystery!
  • Webinar
  • French
  • 18/11/2021

Consumer buying behavior: exclusive data to help you unravel the mystery!

Join our webinar and discover exclusive data on the post-purchase experience behavior of French consumers.

Debunking consumer behaviour during peak: Facts and stats about UK customers’ online shopping behaviour revealed
  • Webinar
  • English
  • 17/11/2021

Debunking consumer behaviour during peak: Facts and stats about UK customers’ online shopping behaviour revealed

We've united forces with YouGov to bring to you exclusive, UK-specific data about the consumer behavior related to post-purchase experience.

Secrets of an online shopper: facts and figures about consumers' online shopping behavior
  • Webinar
  • German
  • 17/11/2021

Secrets of an online shopper: facts and figures about consumers' online shopping behavior

We've partnered with YouGov to bring you exclusive data from Germany on consumer behavior in relation to the post-purchase experience.

Secret life of an online shopper: facts and stats about the US online shopping consumer behavior revealed
  • Webinar
  • English
  • 16/11/2021

Secret life of an online shopper: facts and stats about the US online shopping consumer behavior revealed

We've united forces with YouGov to bring to you exclusive, US-specific data about the consumer behavior related to post-purchase experience.

How Internetstores increased customer satisfaction with systematic operations experience management
  • Webinar
  • German
  • 26/10/2021

How Internetstores increased customer satisfaction with systematic operations experience management

How Internetstores has succeeded in building a customer-centric corporate structure and increasing customer satisfaction.

Sustainable e-commerce: helping your customers do better
  • Webinar
  • English
  • 20/07/2021

Sustainable e-commerce: helping your customers do better

Discover what you can do right now to empower your customers to make more sustainable choices by adopting practices for your brand.

Returns: Addressing the billion-dollar problem in retail
  • Webinar
  • English
  • 17/06/2021

Returns: Addressing the billion-dollar problem in retail

In this webinar, you'll discover how to overcome the challenges and concerns brands and consumers experience during returns.

DTC: Why retention is the new acquisition
  • Webinar
  • English
  • 10/06/2021

DTC: Why retention is the new acquisition

There's more to customer retention than meeting expectations. Customer lifetime value is critical to all businesses, especially D2C brands.

State of post-sales customer experience 2021
  • Webinar
  • English
  • 29/04/2021

State of post-sales customer experience 2021

At parcelLab we have analyzed more than 400 retailers in the US, UK, Germany and France and the findings are seriously surprising.

The new rules of beauty e-commerce
  • Webinar
  • English
  • 12/04/2021

The new rules of beauty e-commerce

The pandemic has catapulted the health and beauty industry online. The new rules of beauty e-commerce require retailers to take a proactive approach to using technology to help focus the customer experience on the shopper.

parcelLab in one minute
  • Webinar
  • English
  • 15/12/2020

parcelLab in one minute

Have you ever wondered what parcelLab actually does and how our service works? Watch our video and out what we are doing in only one minute.

How customer behaviour has changed during Covid-19
  • Webinar
  • English
  • 17/06/2020

How customer behaviour has changed during Covid-19

Do you know how your customers behavior changed and how many more customers are tracking their orders since 23 March 2020?