parcelLab

AI Agents
Customers

Why parcelLab?

Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe

Find out more

Why parcelLab

Why top retailers choose parcelLab over the rest
AI and innovation

Transforming post-purchase with AI
PPX maturity curve

Discover where you stand on the curve
PPX Institute

Turn transactional relationships into customers for life
Post-purchase audit

Experience your brand the way your customers do

Platform
Platform support

PLATFORM

Meet the platform

The industry’s first and only PPX platform tailor-made for retailers
WHAT'S NEW

Benchmarking

Benchmark against the industry in real-time
Copilot

Turn delivery anxiety into customer satisfaction with AI
AI Email Editor

Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0

Run campaigns that drive revenue
Smart Survey

Collect feedback and drive improvements

OVERVIEW

Boost cart conversion

Turn hesitation into cart conversions and uncertainty into excitement
CAPABILITIES

Set predictive delivery promise

Turn delivery anxiety into cart conversions
Protect your order

Give shoppers peace of mind

OVERVIEW

Enhance delivery experience

Seize control of your delivery experience
CAPABILITIES

Track & communicate

Keep your customers engaged
Set up a branded tracking portal

Keep customers in your ecosystem
Create personalized journeys

Deliver the right message, at the right time
Run targeted campaigns

Create campaigns that convert
Predict delivery delays

See delivery issues before they happen and take proactive action
Streamline claims management

Reclaim time, revenue, and customer trust
Resolve customer inquiries

Empower your customer service teams

OVERVIEW

Make returns seamless

Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
CAPABILITIES

Track and inform returns status

Create a seamless returns experience that retains customers
Self-service returns portal

Let customers register returns with ease
Personalize returns journey

Encourage exchanges over refunds
Forecast returns volume

Anticipate return patterns before they happen
Offer flexible returns

Give your customers versatile return options that cater to their preferences

OVERVIEW

Get data-driven insights

Unlock smarter decisions with parcelLab’s data-driven insights
CAPABILITIES

Benchmark your performance

See how you stack up against the competition
Collect customer feedback

Turn feedback into actionable insights for smarter decisions

OVERVIEW

AI-powered post-purchase

Optimize every post-purchase interaction with parcelLab's AI agents
CAPABILITIES

Execute with AI

Harness the power of AI agents
Predict with AI

Stay ahead with real-time insights & forecasts
Simplify with AI

Cut complexity & streamline operations
Personalize with AI

Deliver tailored experiences

OVERVIEW

Become a partner

Partner with us to transform PPX beyond the buy button
EXPLORE OUR NETWORK

Partner directory

Powerful partners and integrations to elevate your post-purchase experience.
Carriers

Explore our global carrier network

Solutions

eCommerce and digital

Boost sales, loyalty and repeat purchases
Operations and logistics

Cut costs and streamline logistics
Customer service

Cut WISMO inquiries & keep customers happy
Customer experience

Reduce frustration & boost retention
Marketing

Improve campaign performance and ROI

Featured

Wyze decreases WISMO inquiries by 20% through proactive communications

Wyze partnered with parcelLab to transform its post-purchase experience, ensuring customers receive real-time updates on split shipments, personalized product recommendations, and proactive delay notifications.

Reduce WISMO & WISMR calls

Keep customers in the loop & support smarter
Turn returns into revenue

Make returns seamless, maximize revenue
Manage complex post-purchase scenarios

Handle exceptions, claims & logistics
Optimize post-purchase campaigns

Boost engagement & drive conversions
Enhance personalization and engagement

Create 1:1 tailored experiences

Featured

Hessnatur increases reviews by 365% through seamless post-purchase communication

Hessnatur partnered with parcelLab to improve their interaction with customers and create seamless customer journeys.

Resources

Resources hub

Discover the latest resources for post-purchase, returns and and eCommerce
Guides

Step-by-step playbooks to level up your strategy
Research

Data-driven reports and industry trends
Blog

Stay in the loop with the latest insights on post-purchase experience

Webinars

Watch expert-led sessions on demand
Events

Stay updated on key industry meetups
Press

Read about our latest news
Glossary

Explore eCommerce terminology
Developer resources

Find documentation on key features and integrations

Choosing the right returns experience management solution

Guides

Choosing the right returns experience management solution

Oct 25, 2024

The power of benchmarking data: How to successfully outperform your competitors

Blog

The power of benchmarking data: How to successfully outperform your competitors

AI and Analytics • Post-Purchase • Nov 21, 2024

Company

About us

Discover who we are and what we do
Partners

Discover our key partners and integrations
Careers

Join our parcelCrew and grow with us
In the media

See where we've been featured
Meet the team

Get to know our experts
Contact

Reach out to our team

Featured

True Classic drives 29% revenue growth per email

True Classic partnered with parcelLab to create post-purchase experiences that are seamless, personalized, and boost customer lifetime value.

Log in

Book a demo

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AI Agents
Customers

Why parcelLab?

Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe

Find out more

Why parcelLab

Why top retailers choose parcelLab over the rest
AI and innovation

Transforming post-purchase with AI
PPX maturity curve

Discover where you stand on the curve
PPX Institute

Turn transactional relationships into customers for life
Post-purchase audit

Experience your brand the way your customers do

Platform
Platform support

PLATFORM

Meet the platform

The industry’s first and only PPX platform tailor-made for retailers
WHAT'S NEW

Benchmarking

Benchmark against the industry in real-time
Copilot

Turn delivery anxiety into customer satisfaction with AI
AI Email Editor

Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0

Run campaigns that drive revenue
Smart Survey

Collect feedback and drive improvements

OVERVIEW

Boost cart conversion

Turn hesitation into cart conversions and uncertainty into excitement
CAPABILITIES

Set predictive delivery promise

Turn delivery anxiety into cart conversions
Protect your order

Give shoppers peace of mind

OVERVIEW

Enhance delivery experience

Seize control of your delivery experience
CAPABILITIES

Track & communicate

Keep your customers engaged
Set up a branded tracking portal

Keep customers in your ecosystem
Create personalized journeys

Deliver the right message, at the right time
Run targeted campaigns

Create campaigns that convert
Predict delivery delays

See delivery issues before they happen and take proactive action
Streamline claims management

Reclaim time, revenue, and customer trust
Resolve customer inquiries

Empower your customer service teams

OVERVIEW

Make returns seamless

Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
CAPABILITIES

Track and inform returns status

Create a seamless returns experience that retains customers
Self-service returns portal

Let customers register returns with ease
Personalize returns journey

Encourage exchanges over refunds
Forecast returns volume

Anticipate return patterns before they happen
Offer flexible returns

Give your customers versatile return options that cater to their preferences

OVERVIEW

Get data-driven insights

Unlock smarter decisions with parcelLab’s data-driven insights
CAPABILITIES

Benchmark your performance

See how you stack up against the competition
Collect customer feedback

Turn feedback into actionable insights for smarter decisions

OVERVIEW

AI-powered post-purchase

Optimize every post-purchase interaction with parcelLab's AI agents
CAPABILITIES

Execute with AI

Harness the power of AI agents
Predict with AI

Stay ahead with real-time insights & forecasts
Simplify with AI

Cut complexity & streamline operations
Personalize with AI

Deliver tailored experiences

OVERVIEW

Become a partner

Partner with us to transform PPX beyond the buy button
EXPLORE OUR NETWORK

Partner directory

Powerful partners and integrations to elevate your post-purchase experience.
Carriers

Explore our global carrier network

Solutions

eCommerce and digital

Boost sales, loyalty and repeat purchases
Operations and logistics

Cut costs and streamline logistics
Customer service

Cut WISMO inquiries & keep customers happy
Customer experience

Reduce frustration & boost retention
Marketing

Improve campaign performance and ROI

Featured

Wyze decreases WISMO inquiries by 20% through proactive communications

Wyze partnered with parcelLab to transform its post-purchase experience, ensuring customers receive real-time updates on split shipments, personalized product recommendations, and proactive delay notifications.

Reduce WISMO & WISMR calls

Keep customers in the loop & support smarter
Turn returns into revenue

Make returns seamless, maximize revenue
Manage complex post-purchase scenarios

Handle exceptions, claims & logistics
Optimize post-purchase campaigns

Boost engagement & drive conversions
Enhance personalization and engagement

Create 1:1 tailored experiences

Featured

Hessnatur increases reviews by 365% through seamless post-purchase communication

Hessnatur partnered with parcelLab to improve their interaction with customers and create seamless customer journeys.

Resources

Resources hub

Discover the latest resources for post-purchase, returns and and eCommerce
Guides

Step-by-step playbooks to level up your strategy
Research

Data-driven reports and industry trends
Blog

Stay in the loop with the latest insights on post-purchase experience