Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Use case
Turn returns into revenue, not just refunds
Make returns work for your business. parcelLab helps retailers turn returns into revenue by automating exchanges, offering incentivized store credit, and leveraging real-time insights to optimize the returns process. Reduce costs, recover revenue, and enhance customer satisfaction, all with one seamless platform.
Why retail brands love us
“parcelLab’s returns capabilities transformed how we handle post-purchase interactions. By offering flexible return options and fraud prevention measures, we’ve retained more revenue while ensuring a seamless experience for our customers.”
Customer at Hexclad
”parcelLab helps in significantly reducing customer service inquiries and returns, which in turn cuts operational costs, making our processes more economical and efficient. ”
Robin Watkins
Head of Logistics & Fulfilment, Beauty Pie
How parcelLab turns returns into revenue
Deliver returns-specific information in personalized emails, drive customers to embedded returns status pages, and promote hyper-relevant content that engages your customers to generate brand loyalty, retain revenue, and improve the customer journey.
Encourage exchanges and store credit instead of refunds
Instead of losing a sale, give customers options that keep revenue within your business.
KEY FEATURES:
- Automated exchanges: Let shoppers swap sizes, colors, or products instantly.
- Gift card incentives: Offer store credit with a bonus value to retain customers.
- Personalized return policies: Customize rules based on loyalty, product category, or order history.
Deliver a seamless, self-service returns experience
Make returns effortless while reducing customer service inquiries.
KEY FEATURES:
- Self-service returns portal: Customers can initiate and track returns without calling support.
- Flexible return options: Support drop-offs, pick-ups, box-free returns, and in-store exchanges.
- Instant refunds & 1st scan approvals: Speed up refunds or store credit issuance.
- Instant label generation: Labelless, box-free, and digital return options.
Turn returns data into smarter business decisions
Gain deep insights to reduce return rates, optimize inventory, and drive repeat purchases.
KEY FEATURES:
- Returns analytics: Identify product trends and track return rates.
- Product recommendations: Promote alternatives in return confirmation emails.
- Return reason insights: Spot patterns to reduce preventable returns.
Discover how to justify and evaluate a returns management solution
How parcelLab helps
Retain and protect revenue
Convert refunds into exchanges or store credit to maximize profitability.
Reduce operational costs
Automate returns processing and minimize manual handling and customer service workload.
Enhance customer loyalty
Give customers flexible return options and faster refunds for a better experience.
Gain valuable business insights
Use return data to spot trends, improve product quality, and reduce preventable returns.
Every return is a chance to keep customers coming back, boost revenue, and turn shoppers into loyal fans
0
%
Higher average order value
Increase customer lifetime value
Engage return customers with seamless exchanges and incentives that drive higher spending.
0
X
More repeat purchases
Turn returns into retention
Encourage customers to shop again with seamless exchanges and personalized incentives.
0
%
Fewer WISMO calls
Reduce support inquiries
Proactively update customers on orders and returns to prevent unnecessary WISMO calls.
Ready to get started? Transform your post-purchase experience today
Integrations
Work seamlessly with your existing tools
Seamlessly integrate with major carriers, customer service platforms, CRM, ERP, and logistics systems to optimize workflows and accelerate customer inquiry resolution. Unlock efficiency, reduce friction, and keep every touchpoint connected for a smoother post-purchase experience.
Get a free assessment of your retail customer experience
We’ll place a real transaction with your brand to uncover gaps in communication, tracking, and returns. See how your experience stacks up—and where you’re leaving revenue and loyalty on the table.
Post-purchase audits reveal the real story. Experience your post-purchase journey through your customers’ eyes.
What our customers told us
“Returns are a core part of any shopping experience—it’s not ‘if’ but ‘when.’ … at Conrad, we want to offer the most seamless post-purchase, so our customers know every step of their experience matters. Now, with the online returns portal, we have an uncomplicated solution that informs both our teams and customers of a parcel’s delivery status. This information makes us better at resolving queries, saves on time and builds customer trust and loyalty over time.”
Silvio Heider
Business expert, Project & Digital Process Management, Conrad
Why users love parcelLab
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it – here’s what our customers say.
Maroš L., Apparel & Fashion
Validated reviewer via G2
“What I appreciate most about parcelLab is their exceptional approach to managing returns and exchanges. Their “Retain” feature allows for highly customizable return experiences, offering the ability to set return rules, restrictions, exceptions, and refund policies. This level of granularity ensures that I can manage returns exactly the way I want, making the process more efficient and customer-friendly.”
Imran S., Productive Shop
Validated reviewer via G2
“I value parcelLab for its significant impact on the post-purchase journey of our clients. It’s central to our e-commerce optimization strategy, enhancing checkouts with accurate delivery predictions and managing returns efficiently. The simple data setup and consistent reliability make it a favorite in our three-year partnership.”
parcelLab user, Apparel & Fashion
Validated reviewer via G2
“parcelLab simplifies our entire returns management process. Their specialized features for warranty cases let customers upload photos and set handling rules, streamlining complex issues. Additionally, their exchange features automatically trigger new orders for sizing issues, helping to recover lost revenue. In short, parcelLab efficiently manages our returns and exchanges while also aiding in revenue recovery.”
parcelLab user, Apparel & Fashion
Validated reviewer via G2
“parcelLab has been a game-changer, particularly in the post-purchase and returns experience. It plays a crucial role in our approach, allowing us to offer tailored shipping interactions and streamline the returns process for customers.”
parcelLab user
Validated reviewer via G2
parcelLab has redefined our strategy, resulting in a notable rise in revenue. The platform facilitates the effortless display of related products and simplifies exchanges, offering more than mere logistic solutions.
Praveen R., Retail
Validated reviewer via G2
“parcelLab has reduced the frustration previously felt by both customers and our customer service team during the returns process. Their solution has brought much-needed transparency.”
parcelLab user
Validated reviewer via G2
“Upon implementing parcelLab, we experienced an immediate ~20% drop in WISMR requests, which significantly lowered the load on our customer service team. Their satisfaction has noticeably improved along with that of our customers.”
Ankur R., IT
Validated reviewer via G2
“It’s now way easier to handle returns and keep customers informed. The consistent experience across regions is strengthening our brand, and the insights from the data are helping us improve – our customers are happier and coming back.”
Your questions, answered
Our platform leverages return analytics, product recommendations, and personalized policies to minimize unnecessary returns while enhancing customer satisfaction.
Yes, parcelLab enables automated exchanges, allowing customers to seamlessly swap for a different size, color, or similar product instead of requesting a refund.
Yes! Our returns insights help brands reduce preventable returns by identifying patterns and issues like sizing inconsistencies or product defects.
We provide automated customs paperwork, return invoices, and compliance management, ensuring smooth cross-border returns without additional administrative burden.
Transform your post-purchase experience today
