parcelLab

AI Agents

Why parcelLab?

Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe

Find out more

Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do

Platform
Platform support

WHAT'S NEW

Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements

Boost cart conversion
Turn hesitation into cart conversions and uncertainty into excitement
Set predictive delivery promise
Turn delivery anxiety into cart conversions
Protect your order
Give shoppers peace of mind

Enhance delivery experience
Seize control of your delivery experience
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams

Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences

Get data-driven insights
Unlock smarter decisions with parcelLab’s data-driven insights
Benchmark your performance
See how you stack up against the competition
Collect customer feedback
Turn feedback into actionable insights for smarter decisions

AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences

Partners & Integrations
Partner with us to transform PPX beyond the buy button
Partner directory
Powerful partners and integrations to elevate your post-purchase experience.
Carriers
Explore our global carrier network

Solutions

eCommerce and digital
Boost sales, loyalty and repeat purchases
Operations and logistics
Cut costs and streamline logistics
Customer service
Cut WISMO inquiries & keep customers happy
Customer experience
Reduce frustration & boost retention
Marketing
Improve campaign performance and ROI

Featured

Wyze decreases WISMO inquiries by 20% through proactive communications

Wyze partnered with parcelLab to transform its post-purchase experience, ensuring customers receive real-time updates on split shipments, personalized product recommendations, and proactive delay notifications.

Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences

Featured

Hessnatur increases reviews by 365% through seamless post-purchase communication

Hessnatur partnered with parcelLab to improve their interaction with customers and create seamless customer journeys.

Customer success stories

Join the leading brands worldwide. You're in good company.

Find out more

Customer stories
Find out what our customers love
Community
Collaborate, innovate, and grow with us
Customer success team
Expert support form day one

Resources

Resources hub
Discover the latest resources for post-purchase, returns and and eCommerce
Guides
Step-by-step playbooks to level up your strategy
Research
Data-driven reports and industry trends
Blog
Stay in the loop with the latest insights on post-purchase experience

Webinars
Watch expert-led sessions on demand
Events
Stay updated on key industry meetups
Press
Read about our latest news
Glossary
Explore eCommerce terminology
Developer resources
Find documentation on key features and integrations

Choosing the right returns experience management solution

Guides

Choosing the right returns experience management solution

Oct 25, 2024

The power of benchmarking data: How to successfully outperform your competitors

Blog

The power of benchmarking data: How to successfully outperform your competitors

AI and Analytics • Post-Purchase • Nov 21, 2024

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Company

About us
Discover who we are and what we do
Partners
Discover our key partners and integrations
Careers
Join our parcelCrew and grow with us
In the media
See where we've been featured
Meet the team
Get to know our experts
Contact
Reach out to our team

Featured

True Classic drives 29% revenue growth per email

True Classic partnered with parcelLab to create post-purchase experiences that are seamless, personalized, and boost customer lifetime value.

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Book a demo

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AI Agents

Why parcelLab?

Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe

Find out more

Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do

Platform
Platform support

WHAT'S NEW

Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements

Boost cart conversion
Turn hesitation into cart conversions and uncertainty into excitement
Set predictive delivery promise
Turn delivery anxiety into cart conversions
Protect your order
Give shoppers peace of mind

Enhance delivery experience
Seize control of your delivery experience
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams

Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences

Get data-driven insights
Unlock smarter decisions with parcelLab’s data-driven insights
Benchmark your performance
See how you stack up against the competition
Collect customer feedback
Turn feedback into actionable insights for smarter decisions

AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences

Partners & Integrations
Partner with us to transform PPX beyond the buy button
Partner directory
Powerful partners and integrations to elevate your post-purchase experience.
Carriers
Explore our global carrier network

Solutions

eCommerce and digital
Boost sales, loyalty and repeat purchases
Operations and logistics
Cut costs and streamline logistics
Customer service
Cut WISMO inquiries & keep customers happy
Customer experience
Reduce frustration & boost retention
Marketing
Improve campaign performance and ROI

Featured

Wyze decreases WISMO inquiries by 20% through proactive communications

Wyze partnered with parcelLab to transform its post-purchase experience, ensuring customers receive real-time updates on split shipments, personalized product recommendations, and proactive delay notifications.

Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences

Featured

Hessnatur increases reviews by 365% through seamless post-purchase communication

Hessnatur partnered with parcelLab to improve their interaction with customers and create seamless customer journeys.

Customer success stories

Join the leading brands worldwide. You're in good company.

Find out more

Customer stories
Find out what our customers love
Community
Collaborate, innovate, and grow with us
Customer success team
Expert support form day one

Resources

Resources hub
Discover the latest resources for post-purchase, returns and and eCommerce
Guides
Step-by-step playbooks to level up your strategy
Research
Data-driven reports and industry trends
Blog
Stay in the loop with the latest insights on post-purchase experience