Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
What we deliver
Offering a range of return options allows customers to choose what best fits their needs. By enabling omnichannel returns, self-service portals, and digital return labels, businesses can simplify the returns process while improving convenience for shoppers. This flexibility enhances customer confidence and ensures a seamless post-purchase experience.
Retailers can retain revenue by promoting exchanges and store credit instead of outright refunds. Customers can swap items for different sizes or colors, receive instant store credit, or benefit from incentives like discounts on their next purchase. These options encourage continued engagement and minimize lost sales.
Seamless data integration and automation help retailers reduce return-related inefficiencies. By connecting return systems with order management and inventory tracking, businesses gain real-time visibility into return trends. This enables better decision-making, improves inventory restocking, and reduces unnecessary costs.
Customizable return policies help retailers cater to different customer needs and business models. Offer extended return windows for loyal customers, tiered return options based on product category, and hassle-free no-receipt returns, businesses can enhance the customer experience while balancing operational costs.
By surfacing personalised offers, product recommendations, or incentives during the return process, retailers can drive re-engagement and encourage customers to shop again—before they even complete a return.
Encourage higher spend by showcasing relevant products and offers during the return process—turning a return into a new purchase opportunity.
Leverage proactive communications and prevent inbound inquiries by keeping customers informed during the returns process.
Boost retention and loyalty by offering personalized, cost-effective return incentives that keep customers coming back.
KEY FEATURES:
Give customers more control with flexible return options and accurate tracking across multiple locations.
KEY FEATURES:
Drive upsell opportunities during the return journey with smart product suggestions, exclusive offers, and targeted promotions.
KEY FEATURES:
Simplify global returns with automated routing, smart exchanges, and flexible rules that adapt to customer and product needs.
KEY FEATURES:
Give customers the freedom to return their way with multiple methods, convenient drop-off options, and premium pickup services.
KEY FEATURES:
With parcelLab’s delivery experience platform, brands can take full control of tracking, updates, and customer communication—offering a branded portal, real-time notifications, and complete shipment visibility to reduce WISMO, build trust, and turn deliveries into a seamless brand experience
Yes. With parcelLab’s flexible return rules, you can set different return windows, eligibility criteria, and refund options based on customer loyalty, product type, or order history.
Yes! With parcelLab, you can provide multiple refund options, including store credit with bonuses, gift cards, or original payment refunds, helping retain revenue while offering flexibility to customers.
Absolutely. Our portal supports partial returns, split shipments, and multi-location returns, ensuring that returned items are routed efficiently based on SKU, warehouse, or region.
The portal suggests relevant exchange options in real time, leveraging inventory data and AI-driven recommendations to encourage product swaps over refunds, helping retailers retain more revenue.