Offer flexible returns
In today’s dynamic retail landscape, a one-size-fits-all returns policy doesn’t suffice. Offer flexible returns, cater to customer preferences, and ensure a seamless experience every time.
What we deliver
Offering a range of return options allows customers to choose what best fits their needs. By enabling omnichannel returns, self-service portals, and digital return labels, businesses can simplify the returns process while improving convenience for shoppers. This flexibility enhances customer confidence and ensures a seamless post-purchase experience.
Retailers can retain revenue by promoting exchanges and store credit instead of outright refunds. Customers can swap items for different sizes or colors, receive instant store credit, or benefit from incentives like discounts on their next purchase. These options encourage continued engagement and minimize lost sales.
Seamless data integration and automation help retailers reduce return-related inefficiencies. By connecting return systems with order management and inventory tracking, businesses gain real-time visibility into return trends. This enables better decision-making, improves inventory restocking, and reduces unnecessary costs.
Customizable return policies help retailers cater to different customer needs and business models. Offer extended return windows for loyal customers, tiered return options based on product category, and hassle-free no-receipt returns, businesses can enhance the customer experience while balancing operational costs.
By surfacing personalised offers, product recommendations, or incentives during the return process, retailers can drive re-engagement and encourage customers to shop again, before they even complete a return.
Encourage higher spend by showcasing relevant products and offers during the return process, turning a return into a new purchase opportunity.
Leverage proactive communications and prevent inbound inquiries by keeping customers informed during the returns process.
Boost retention and loyalty by offering personalized, cost-effective return incentives that keep customers coming back.
KEY FEATURES:
Give customers more control with flexible return options and accurate tracking across multiple locations.
KEY FEATURES:
Drive upsell opportunities during the return journey with smart product suggestions, exclusive offers, and targeted promotions.
KEY FEATURES:
Simplify global returns with automated routing, smart exchanges, and flexible rules that adapt to customer and product needs.
KEY FEATURES:
Give customers the freedom to return their way with multiple methods, convenient drop-off options, and premium pickup services.
KEY FEATURES:
With parcelLab’s delivery experience platform, brands can take full control of tracking, updates, and customer communication, offering a branded portal, real-time notifications, and complete shipment visibility to reduce WISMO, build trust, and turn deliveries into a seamless brand experience
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it – here’s what our customers say.
parcelLab user, Apparel & Fashion
Validated reviewer via G2
“parcelLab simplifies our entire returns management process. Their specialized features for warranty cases let customers upload photos and set handling rules, streamlining complex issues. Additionally, their exchange features automatically trigger new orders for sizing issues, helping to recover lost revenue. In short, parcelLab efficiently manages our returns and exchanges while also aiding in revenue recovery.”
parcelLab user, Retail
Validated reviewer via G2
“What I appreciate most about parcelLab is their exceptional approach to managing returns and exchanges. Their “Retain” feature allows for highly customizable return experiences, offering the ability to set return rules, restrictions, exceptions, and refund policies. This level of granularity ensures that I can manage returns exactly the way I want, making the process more efficient and customer-friendly.”
parcelLab user, IT
Validated reviewer via G2
“Switching to parcelLab has made handling returns simpler for us. The platform has a straightforward process. We were able to adjust some settings to match our preferences for handling returns. Compared to before, managing returns with parcelLab has been a more organized and less stressful experience.”
parcelLab user
Validated reviewer via G2
parcelLab has redefined our strategy, resulting in a notable rise in revenue. The platform facilitates the effortless display of related products and simplifies exchanges, offering more than mere logistic solutions.
Rachel T., New Look
Validated reviewer via G2
“parcelLab allows us to communicate to our customers about their orders and returns in a consistent clear and simple way. We can personalise our communications to have our branding. We can run campaigns through PL systems to communicate additional information to customers.”
parcelLab user, Retail
Validated reviewer via G2
“The ability to send personalized notifications has strengthened our customer relationships. Customers appreciate the tailored updates, and it adds a personal touch to our brand.”
parcelLab user, Retail
Validated reviewer via G2
“Before using parcellab, our communication to our customers about parcel status was far from perfect. Now, we inform them about every step their parcel takes on the way, while also communicating their possibilities of a return, our support hotline and pushing reviews. We also gained valuable insights into the effectiveness of our shipping process.”
Maroš L., Apparel & Fashion
Validated reviewer via G2
“Best tool for multicarrier tracking and return communication to consumers.”
Lothar M., Logistics & Supply Chain
Validated reviewer via G2
“It’s now way easier to handle returns and keep customers informed. The consistent experience across regions is strengthening our brand, and the insights from the data are helping us improve – our customers are happier and coming back.”
Praveen R., Retail
Validated reviewer via G2
“parcelLab has reduced the frustration previously felt by both customers and our customer service team during the returns process. Their solution has brought much-needed transparency.”
parcelLab user
Validated reviewer via G2
“Upon implementing parcelLab, we experienced an immediate ~20% drop in WISMR requests, which significantly lowered the load on our customer service team. Their satisfaction has noticeably improved along with that of our customers.”
Decreased
WISMR inquiries
“By having post-pucrhase email communications and a DIY return portal integrated in one piece, it allows us to work closer than ever before instead of working in silos.
The automation that parcelLab’s return portal has to offer really allows our customer success teams to deal with less WISMO tickets.”
Richard Wang
eCommerce and Retail Operations Manager at Wyze
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
Yes. With parcelLab’s flexible return rules, you can set different return windows, eligibility criteria, and refund options based on customer loyalty, product type, or order history.
Yes! With parcelLab, you can provide multiple refund options, including store credit with bonuses, gift cards, or original payment refunds, helping retain revenue while offering flexibility to customers.
Absolutely. Our portal supports partial returns, split shipments, and multi-location returns, ensuring that returned items are routed efficiently based on SKU, warehouse, or region.
The portal suggests relevant exchange options in real time, leveraging inventory data and AI-driven recommendations to encourage product swaps over refunds, helping retailers retain more revenue.
