parcelLab has been named 'Best Unified Customer Experience' by the Vendors in Partnership (VIP) Awards

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Deliver the Most Personalized Post-Purchase Experience

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize the customer experience.

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serve over 800 brands track 350+ carriers worldwide

Here's How parcelLab Benefits Your Business

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Increase Revenue

with a hyper-personalized post-purchase experience for cross-selling, website traffic, and higher conversion rates.

Save costs

Simplify and Save Costs

with event-driven communications to reduce WISMO/WISMR inquiries and a revenue-recovering, sustainable returns portal.

Increase brand loyalty

Boost Brand Loyalty

through proactive order communications, elevating customer satisfaction, engagement, and brand loyalty.

End-to-End Post-Purchase Platform

Increase Conversions

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Convert

Using machine learning and low latency API, we can offer accurate delivery dates on PDP and checkout, improving conversion rates and customer satisfaction while reducing cart abandonment.

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Engage with Customers

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Engage

Enhance your post-purchase journey, boost engagement, and drive sales with personalized and configurable communications that fill information gaps.

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Increase Customer Retention

retain

Retain

Reduce costs, make returns sustainable, and enhance customer experience with flexible customization options, a digital returns portal, and label integration for seamless operations.

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Supported By

Secure, Enterprise-Grade Infrastructure

Platform

Platform

Includes three modules: Insights, Connect, and Security that underpin the capabilities of all parcelLab products.

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Customer Impact

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BOSE: Our customer focus resulted in an email open rate of 79%

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FARFETCH: Controlling the customer journey resulted in 72% positive feedback

Philipp Plein: Elevate customer centricity with proactive communications

New Look: More sales through targeted product recommendations

Berlin Brands Group: Shipping updates reduce customer inquiries at BBG by 24%

Conrad: 5% fewer returns through automation

Industries

Fashion & Luxury

Fashion & Luxury

Differentiate your brand with a unique experience. Explore solutions
Food & Personal Care

Cosmetics & Beauty Brands

Retain customers with memorable post-purchase experiences. Explore solutions
Toys, Hobby & DIY

Toys, Hobbies, & DIY

Generate more touchpoints with personalized communication. Explore solutions
Furniture & Appliances

Furniture & Appliances

Engage customers with proactive heartbeat communications. Explore solutions
Electronics & Media

Electronics & Media

Increase conversions by displaying delivery date promises. Explore solutions

Transform Your Post-Purchase Experience

Learn more about how parcelLab can get you up and running quickly

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