Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Customer success team
Support you can count on from day one
Our customer success team is dedicated to helping you unlock the full potential of parcelLab, ensuring you get the most value from day one. We partner with our customers to help them optimize Customer Lifetime Value and create customers for life.
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1000+ customers
From first click to final delivery, we help businesses create unforgettable post-purchase experiences.
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196+ countries
Bringing seamless experiences to shoppers around the world
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550+ carriers
No matter who you ship with, parcelLab connects seamlessly – so you can deliver a smooth experience every time.
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1000+ customers
From first click to final delivery, we help businesses create unforgettable post-purchase experiences.
How it works
Your journey with parcelLab
From onboarding to optimization, our team guides you every step of the way—seamlessly integrating parcelLab, launching your post-purchase experience, and driving continuous growth through expert support and strategic insights.
Step 1
Kick off & planning
Meet your dedicated Customer Success Manager and Implementation Manager, who will create a plan tailored specifically to your needs, to get you up and running as soon as possible.
Step 2
Integrate & optimize
Seamlessly connect parcelLab with your existing tech stack and carriers while learning how to leverage our platform for the best post-purchase experience.
Step 3
Go live!
Launch your new post-purchase experience! Engage customers with branded tracking, proactive communication, and seamless returns while optimizing engagement and retention.
Step 4
Results & growth
Regular check-ins with your Customer Success Manager ensure ongoing optimization, helping you drive customer loyalty, increase conversions, and unlock new growth opportunities.
Your dedicated partner for long-term success
Our Customer Success team is here to help you get the most out of parcelLab from day one. We’re not just support—we’re your trusted partners, making sure you hit your goals, keep customers happy, and grow your business. With industry know-how and a proactive approach, we help you stay ahead and make the most of every opportunity.
Seamless onboarding tailored to you
Getting started with parcelLab is easy and stress-free with our Implementation team by your side. We’ll guide you through setup, help with integrations, and make sure everything runs smoothly. With a dedicated Implementation Manager and tailored support, you’ll be up and running in no time.
Ensuring a smooth experience
Our Customer Operations team is here to keep everything running smoothly, providing expert support to help you get the most out of parcelLab. Whether you need help troubleshooting, optimizing workflows, or scaling your operations, we ensure your setup remains efficient and effective. With first-level support in the EU & US, we’re always ready to assist when you need us.
Innovation & reliability behind the scenes
Our Engineering team works behind the scenes to deliver technical solutions that power your success. From handling complex integrations to building custom solutions tailored to your needs, we ensure your post-purchase experience remains cutting-edge. With 24/7 monitoring and rapid issue resolution, we proactively address challenges so your business never misses a beat.
Why users love parcelLab
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it – here’s what our customers say.
Andrew H., Double Good
Validated reviewer via G2
“parcelLab has performed better than our expectations during the evaluation period. While the product itself is clearly the outcome of an excellent product culture at parcelLab, the team that supports us is also a huge part of our success. They are by far the most proactive success and technical team I have worked with and it seems like they are always offering ways for us to improve that we hadn’t even identified ourselves.”
parcelLab user, Wine & Spirits
Validated reviewer via G2
“One of the standout features is the remarkable customer service. Whenever we’ve needed assistance or guidance, parcelLab’s support team has been right there by our side. This level of responsiveness and dedication reflects their commitment to ensuring our success. In the ever-evolving world of e-commerce, having a partner that’s always there when needed.”
Janik L., Labience
Validated reviewer via G2
“Having personally experienced AfterShip’s service and endured Narvar’s aggressive sales approach, I find parcelLab a breath of fresh air in the post-purchase experience realm. Its brand-centric, fully customizable communications are an evolution, focusing on boosting brand identity and smoothing the customer journey. The promise of a 30-day onboarding period is compelling compared to my prior experiences.”
Sandeep S.
Validated reviewer via G2
“Been using parcelLab for a couple of month globally in our retail biz, and it’s fairly easy to setup. The support team is very responsive and our Implementation Manager was always there when we needed her. Compared to Narvar and Aftership, parcelLab’s international coverage and easy customization is a step ahead. A definite recommend for any retail brand looking to expand their post-purchase experience.”
parcelLab customer
Validated reviewer via G2
“I like parcelLab a lot because they have good technical support, their user interface is easy to work with and they always introduce new features. The technical support team is very knowledgeable and always ready to help. They have people based in multiple timezones, so no matter when we write them, we never have to wait more than 24 hours to get a reply.”
parcelLab customer, Cosmetics
Validated reviewer via G2
“While AfterShip leaves much of the setup to the user, parcelLab mitigates this stress by personally handling the implementation, reducing the workload for the merchant. Its direct integrations with leading logistics providers further differentiates it, ensuring accurate and timely shipping updates.”
Steve E., Premier Farnell
Validated reviewer via G2
“Implementation was seamless and very straight forward. Initially our CSR and logistics team weren’t keen on managing yet another system to cater for logistics and customer content. Until they had a demo. And parcelLab, even though the implementation was complete, still supported onboarding of our staff with training and further training if required.
Aakash D., Apparel & Fashion
Validated reviewer via G2
“The tool is very easy to use and the overall implementation has also been very smooth. We use the tool frequently and if we encounter any issues the customer support is super helpful and prompt in their response. Overall, it has been a great experience using the tool and the services of parcelLab.
parcelLab user
Validated reviewer via G2
“Our decision to collaborate with parcelLab has significantly boosted our customer satisfaction levels. It’s been a marked difference from our previous experience with Narvar. While Narvar’s service seemed more like a generic, one-size-fits-all solution, parcelLab’s approach is refreshingly different. They actually listen to our needs and challenges, and work alongside us to tailor the solution accordingly.”
James F., VVAST
Validated reviewer via G2
“The best thing is the support we’ve received from all members of the ParcelLab team. Consistently helpful in terms of steering us to the desired outcomes.”
Jade W., VVAST
Validated reviewer via G2
“When we onboarded with parcelLab, Julian bent over backwards to make the process as seamless as possible. We migrated over from Narvar, which was an horrible, painful experience. parcelLab was a dream to use and had great support technicians for training members of the team.”
parcelLab user, Supermarket
Validated reviewer via G2
“Should any issues arise, customer support and dedicated account managers reply swiftly and take proactive responsibility in solving any problems and providing personalized solutions. There has not been a single time the parcelLab team was unavailable to jump on a call to discuss doubts and speed up the resolution of issues. All in all a great tool and company to work with!”
Maroš Ľ., Apparel & Fashion
Validated reviewer via G2
“Additionally, parcelLab’s support team is outstanding. They’re typically very responsive, and whenever I have a question or need adjustments, they always take the time to discuss ideas on how to further improve the customer experience. This level of attention and collaboration makes parcelLab not just a service provider, but a valuable partner in enhancing post-purchase interactions.”
Anat O., IT
Validated reviewer via G2
“Our experience with Parcellab has been very positive. Their team is professional, collaborative, and responsive. They consistently meet our needs, demonstrating their expertise in every interaction.”
Johnathon D., Rithum
Validated reviewer via G2
“As a successful partner of parcelLab, I’m pleased to share my experience working with their technology and staff. They have an exceptional team that is very responsive and knowledgable. They help us to simplify complex shipping processes and bring in-depth knowledge of the shipping landscape to the partnership.”
Silvio H., Conrad
Validated reviewer via G2
“The parcelLab team is super creative and has got answers to almost all challenges on the market. Furthermore the chance to develop products in a Beta setup is inspiring and brings lots of added value. If an incident happens the support team helps quick.”
Turn post-purchase into repeat sales
