Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
Platform
Platform support
PLATFORM
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
WHAT'S NEW
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
OVERVIEW
Enhance delivery experience
Seize control of your delivery experience
CAPABILITIES
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
OVERVIEW
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
CAPABILITIES
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
OVERVIEW
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
CAPABILITIES
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Solutions
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Resources
Company
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
PLATFORM
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
WHAT'S NEW
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
OVERVIEW
Enhance delivery experience
Seize control of your delivery experience
CAPABILITIES
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
OVERVIEW
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
CAPABILITIES
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
OVERVIEW
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
CAPABILITIES
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Resources
Company
1. INTRODUCTION
This Cookie Policy (“Policy”) explains how parcelLab uses cookies and similar technologies on our Website. It forms part of our broader Privacy Policy and should be read alongside it. Capitalised terms not defined in this Policy have the meaning set out in our Privacy Policy.
2. WHAT ARE COOKIES?
Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work more efficiently, as well as provide information to the site owners.
Cookies help us recognise your browser or device and remember certain information about your visits, such as your preferences or login status. They allow us to analyse traffic and usage patterns to improve the user experience.
Cookies can be stored for different lengths of time:
We may also use similar tracking technologies (such as pixels or local storage) that operate in the same way as cookies. You can find more details about specific cookies we use in the Cookie Table below.
3. COOKIES WE USE
We use different types of cookies on our Website provide functionality, enhance user experience, and help us understand how the Website is used. Below is a summary of the categories of cookies we use:
4. COOKIE TABLE
The table below provides detailed information about the individual cookies we use on our Website. This table is intended to help you better understand how and why cookies are used and how they may affect your browsing experience. Cookie policy
Cookie name | Provider | Purpose | Duration | Type |
---|---|---|---|---|
_ga | Google Analytics | Track user interactions for analytics | Up to 2 years | Analytics/ Performance |
_gcl_au | Google Ads | Measures ad click performance | Up to 90 days | Advertising |
IDE, ANID | Google Remarketing | Recognises visitors to show them targeted Google’s ad network. | Up to 1 year | Advertising |
_ga, __utma, __utmb, __utmz | Google Analytics Audience | Analyse cookies on visitors devise to analyse how device is used. | Up to 2 years | Analytics/ Performance |
IDE, test_cookie | DoubleClick by Google | Present advertisement relevant to user. | Up to 1 year | Advertising |
_cfduid | Cloudflare | Help detect malicious visitors. | Up to 1 month | Necessary |
_cfruid | Cloudflare | Identify trust web traffic. | Session | Necessary |
cookieyes-consent | CookieYes | Stores user consent preferences | Up to 1 year | Necessary |
_hmpl | HubSpot | Gather user preferences and interactions with web campaign context. | Persistent | Necessary |
HUBLYTICS_EVENTS_53 | HubSpot | Collect visitor behaviour across multiple websites. | Persistent | Necessary |
pptq.gif | HubSpot | Send data about device and behaviour to HubSpot. | Session | Necessary |
messagesUtk | HubSpot | Recognise visitors who chat to us through messaging tool. | Up to 1 year | Necessary |
5. MANAGING COOKIES
You can manage your cookie preferences at any time through our cookie consent tool, which allows you to enable or disable non-essential cookies. Necessary cookies are always active and cannot be turned off, as they are essential for the basic functioning of the Website. In addition to the consent tool, you may also manage cookies by adjusting your browser settings to refuse or delete cookies. However, doing so may impact the functionality and performance of our Website.
6. CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time in our sole discretion. If we make any material changes, we will notify you in accordance with applicable legal requirements.
This version was last updated on 8 May 2025.
7. CONTACT INFORMATION
If you have any questions about this Cookie Policy or our use of cookies, please contact us at legal@parcellab.com.
For more details about how we handle your personal data, please refer to our Privacy Policy.
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By submitting the form, you agree to receive marketing information according to our Privacy Policy. You can unsubscribe at any time.