Driving the future of Post-Purchase Experiences (PPX)
Welcome to the parcelLab customer community—a space where top retailers, industry experts, and post-purchase pros come together to collaborate, innovate and grow. Join us to share insights, shape our product, and take your PPX motion to the next step in the PPX Maturity curve through exclusive events, masterclasses, and beta programs. Let’s build the future of post-purchase—together.
Get exclusive early access to new features, best practices, and cutting-edge strategies and solutions to keep your business moving up the PPX Maturity curve.
Shape the future of post-purchase
Your insights matter. Help shape our roadmap and ensure our solutions evolve to meet your needs. Together, we’ll build features that drive real impact.
Network with industry leaders
Connect with top retailers and post-purchase experts, share knowledge, and gain valuable insights to take your brand to the next level.
Community initiatives
Connect, collaborate, and grow
From workshops to thought leadership, our forums and events are where ideas come to life. Connect with peers, shape our product, and gain fresh strategies to drive results. Want in? Just reach out to your dedicated Customer Success Manager!
Customer days
Exclusive in-person events, real customer stories, sharing best practice, and live demos from PPX experts—all in one place.
parcelLab Academy
Bite-sized training, feature dep dives, and expert-led masterclasses to help you level up your PPX game.
Post-purchase lab
Help shape our product by testing new features and joining interactive beta groups.
Customer advisory board
Join top retail leaders, collaborate with our founders, and influence our roadmap with exclusive early access to our products.
Customer advisory board
Lead the future of post-purchase
Join a group of forward-thinking eCommerce and post-purchase experts redefining the customer experience. The parcelLab Customer Advisory Board is where top retail brands, industry experts, and our very own founders come together to share insights, tackle challenges, and drive real change.
This isn’t just another industry group—it’s your chance to influence the future of post-purchase, connect with like-minded leaders, and help shape the next generation of solutions. Let’s build the future of post-purchase—together.
Victoria EvansPartner & Customer Delivery Development LeadJohn Lewis
Why users love parcelLab
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it – here’s what our customers say.
Silvio H., Conrad
Validated reviewer via G2
“The parcelLab team is super creative and has got answers to almost all challenges on the market. Furthermore the chance to develop products in a Beta setup is inspiring and brings lots of added value. If an incident happens the support team helps quick.”
“parcelLab has performed better than our expectations during the evaluation period. While the product itself is clearly the outcome of an excellent product culture at parcelLab, the team that supports us is also a huge part of our success. They are by far the most proactive success and technical team I have worked with and it seems like they are always offering ways for us to improve that we hadn’t even identified ourselves.”
“One of the standout features is the remarkable customer service. Whenever we’ve needed assistance or guidance, parcelLab’s support team has been right there by our side. This level of responsiveness and dedication reflects their commitment to ensuring our success. In the ever-evolving world of e-commerce, having a partner that’s always there when needed.”
“Having personally experienced AfterShip’s service and endured Narvar’s aggressive sales approach, I find parcelLab a breath of fresh air in the post-purchase experience realm. Its brand-centric, fully customizable communications are an evolution, focusing on boosting brand identity and smoothing the customer journey. The promise of a 30-day onboarding period is compelling compared to my prior experiences.”
“While AfterShip leaves much of the setup to the user, parcelLab mitigates this stress by personally handling the implementation, reducing the workload for the merchant. Its direct integrations with leading logistics providers further differentiates it, ensuring accurate and timely shipping updates.”
“Implementation was seamless and very straight forward. Initially our CSR and logistics team weren’t keen on managing yet another system to cater for logistics and customer content. Until they had a demo. And parcelLab, even though the implementation was complete, still supported onboarding of our staff with training and further training if required.
“The tool is very easy to use and the overall implementation has also been very smooth. We use the tool frequently and if we encounter any issues the customer support is super helpful and prompt in their response. Overall, it has been a great experience using the tool and the services of parcelLab.
“Our decision to collaborate with parcelLab has significantly boosted our customer satisfaction levels. It’s been a marked difference from our previous experience with Narvar. While Narvar’s service seemed more like a generic, one-size-fits-all solution, parcelLab’s approach is refreshingly different. They actually listen to our needs and challenges, and work alongside us to tailor the solution accordingly.”
James F., VVAST
Validated reviewer via G2
“The best thing is the support we’ve received from all members of the ParcelLab team. Consistently helpful in terms of steering us to the desired outcomes.”
“When we onboarded with parcelLab, Julian bent over backwards to make the process as seamless as possible. We migrated over from Narvar, which was an horrible, painful experience. parcelLab was a dream to use and had great support technicians for training members of the team.”
“Should any issues arise, customer support and dedicated account managers reply swiftly and take proactive responsibility in solving any problems and providing personalized solutions. There has not been a single time the parcelLab team was unavailable to jump on a call to discuss doubts and speed up the resolution of issues. All in all a great tool and company to work with!”
“Additionally, parcelLab’s support team is outstanding. They’re typically very responsive, and whenever I have a question or need adjustments, they always take the time to discuss ideas on how to further improve the customer experience. This level of attention and collaboration makes parcelLab not just a service provider, but a valuable partner in enhancing post-purchase interactions.”
Community
