What we deliver
Post-purchase as your competitive advantage
Get tailored insights and actionable feedback
Gather detailed feedback by targeting specific customer segments and asking relevant, impactful questions.
Enhance customer experience
Better understand the customer experience – pain points, what’s working, what’s not and act on customer feedback quickly to address issues.
Boost engagement and drive loyalty and retention
Strengthen customer trust by collecting their feedback and acting on it. Drive retention, repeat purchases and brand loyalty.
Gather feedback anywhere, anytime
Embed surveys into emails, tracking pages, or post-purchase communications for maximum engagement.
Drive real business impact with post-purchase feedback
Faster insights collection
Real-time surveys embedded across the customer journey reduce time to gather customer insights.
Increase in repeat purchases
Post-purchase interaction surveys strengthen engagement, trust, and drive repeat purchase rates.
Higher survey completion
Feedback surveys triggered in the relevant moments see higher completion rates.
Ready to get started?
Turn your delivery experience into a competitive advantage
With parcelLab you can
Fully branded and customizable surveys
Make every customer interaction standout
KEY FEATURES:
- Customize questions, layouts, and survey flows to align with specific business objectives, whether it’s improving delivery performance, measuring service quality, or enhancing product feedback.
- Reinforce your brand identity across surveys, ensuring a consistent and engaging post-purchase experience.
- Embed surveys effortlessly into tracking pages or order updates, keeping customers engaged at the perfect moment.
Targeted, context-driven delivery
Ask the right question at the right time
KEY FEATURES:
- Trigger surveys based on customer actions, such as a first-time purchase, high-value order, or a delayed shipment, ensuring relevance and higher response rates.
- Personalize survey content based on past interactions, making responses more insightful and improving engagement.
- Deliver seamlessly via email, SMS, or tracking pages, reducing friction and increasing completion rates.
Leverage in-depth insights
Measure what matters most
KEY FEATURES:
- Combine NPS scores with qualitative insights for a 360-degree view of customer satisfaction, helping teams move beyond just a number.
- Track response rates, trends, and impact over time with intuitive dashboards, ensuring feedback drives continuous improvement.
- Benchmark against industry standards to understand where you stand and identify opportunities to elevate the post-purchase experience.
Let our Feedback Agent gather all customer feedback and help you understand the pain points
Built for Experience Designers dedicated to post-purchase excellence
With parcelLab’s delivery experience platform, brands can take full control of tracking, updates, and customer communication—offering a branded portal, real-time notifications, and complete shipment visibility to reduce WISMO, build trust, and turn deliveries into a seamless brand experience
Your questions, answered
Understanding customer sentiment after a purchase is critical to improving the overall experience. With parcelLab, businesses can capture relevant feedback, identify pain points, and make data-driven improvements to increase customer satisfaction and loyalty—without waiting for support tickets or negative reviews.
parcelLab’s survey capabilities are built specifically for post-purchase experiences. It seamlessly integrates into tracking pages, emails, and SMS, triggering contextual, behavior-driven surveys at the right moments. You can further connect the survey results to your existing feedback platform.
With customizable branding, question templates, and flexible survey triggers, businesses can launch tailored surveys without technical complexity. The automated reporting dashboards provide instant insights, so teams can take action without sifting through raw data.
Design experiences that create customers for life
